酒店回复: Thank you for taking the time to share your detailed feedback. We sincerely regret that your recent stay did not meet your expectations, and we truly appreciate you bringing these matters to our attention.We are very sorry to hear about your concerns regarding the condition of the facilities and certain areas of the island. Please be assured that maintenance and environmental upkeep are priorities for us, and your comments have been shared with the relevant teams for immediate review and corrective action.We also regret that the welcome amenities and arrival experience did not reflect the standard of hospitality we strive to provide. Your feedback regarding the check-in setting and the absence of a proper farewell is particularly concerning, as these moments should feel special and memorable. We will be addressing this with our front office team to ensure a warmer and more organized experience moving forward.Regarding the coral visibility, beach accessibility, and overall island exploration, we understand how important these aspects are to our guests’ enjoyment. We appreciate your honest observations and will evaluate how we can better communicate island features and enhance the guest experience.Additionally, we are disappointed to learn that some of our team members did not display the friendliness and warmth expected. Courteous service is fundamental to us, and we will reinforce this with our staff to ensure every guest feels genuinely welcomed.Your feedback is invaluable in helping us improve. We hope you might consider giving us another opportunity in the future to provide you with the experience you originally anticipated!Delia CarolinaDuty ManagerHideaway Beach Resort & Spa, Maldives