酒店回复: Dear our valued guest,Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us. Your encouragement means a lot to Grand Mercure Danang!Once again, thank you, and we hope to welcome you back on your next visit.Sincerely,Le Huy Nguyen (Mr.)Senior Guest Relation Officer
酒店回复: Dear our valued guest,Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us. Your encouragement means a lot to Grand Mercure Danang!Once again, thank you, and we hope to welcome you back on your next visit.Sincerely,Le Huy Nguyen (Mr.)Senior Guest Relation Officer
5.0分
河景高级双床房
家庭亲子
原文
翻译由AI提供
可以看到河景和龙桥，景色很美。房间很干净，但床单破了个洞，而且缝补的位置很显眼。
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酒店回复: 尊敬的宾客：
非常感谢您留下宝贵的评价，也感谢您在旅途中继续选择我们为您提供服务。很高兴听到您在我们酒店度过了愉快的时光，一切都符合您的期望。您的鼓励对岘港美爵酒店意义重大！
再次感谢您，我们期待您下次光临。
此致，
Le Huy Nguyen (先生)
宾客关系专员
酒店回复: Dear Valued guest,Thank you for sharing your feedback regarding your recent stay at Grand Mercure Danang. We are pleased to hear you enjoyed our hotel’s environment, but we sincerely regret the misunderstanding regarding the motorbike rental.Please allow us to clarify that the hotel does not operate rental fleet; instead, we facilitate contact with independent third-party providers as a courtesy to our guests.While our Reception team may assist with inquiries or price checks to overcome language barriers, all rental agreements, pricing, and payments are handled directly between the guest and the service provider. The hotel does not collect payment for these services.We take your feedback seriously and would like to investigate this further. Please contact us with your details at do.lekim@accor.com so we may assist you better!Sincerely,Le Huy Nguyen (Mr.)Senior Guest Relation Officer
4.5分
河景高级双床房
朋友出游
原文
翻译由AI提供
房间很干净，有河景，早餐种类丰富又美味。
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酒店回复: 尊敬的宾客：
非常感谢您留下宝贵的评价，也感谢您在旅途中继续选择我们为您提供服务。很高兴听到您在我们酒店度过了愉快的时光，一切都符合您的期望。您的鼓励对岘港美爵酒店意义重大！
再次感谢您，我们期待您下次光临。
此致，
Le Huy Nguyen (先生)
宾客关系专员
酒店回复: Dear valued Guest,Thank you for taking the time to share with us about your experience at the Grand Mercure Danang. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apology.At Grand Mercure Da Nang, we strive to provide an exceptional service experience for every guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any such future occurrences.We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mai TrangGuest Relation Manager
5.0分
河景高级大床房
商务出差
原文
翻译由AI提供
一家五星级酒店，服务周到，环境优美，餐饮出色。提供的服务一流。每次到达南出差我都会选择这里。
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酒店回复: 尊敬的客人，
非常感谢您对我们的评价，感谢您在旅途中继续选择我们为您提供服务。我很高兴听到您在这里过得很愉快，一切都符合您的期望。您的鼓励对岘港美爵酒店意义重大！
再次感谢您，我们希望您下次再来。
诚挚的，
Le Kim Do（先生）
客户关系官
自助早餐非常丰富。酒店服务到位。价格合理。会再来。
老牌五星酒店，设施有些旧，服务还不错，位置很安静，房价也算厚道。酒店附近便利店价格很黑，能不买尽量不要买咯……
可以看到河景和龙桥，景色很美。房间很干净，但床单破了个洞，而且缝补的位置很显眼。
酒店环境优美，就是前台太坑，租个电动摩托车15万盾，二次加价，多坑了10万盾，送车小哥发的邮件是15万盾，向携程投诉，不推荐酒店，黑名单
房间很干净，有河景，早餐种类丰富又美味。
房间网络太差，视频刷不了，还要交200万押金，订单上面根本没有写明要交押金，淋浴热水勿热勿冷。体验不是很好。
一家五星级酒店，服务周到，环境优美，餐饮出色。提供的服务一流。每次到达南出差我都会选择这里。
酒店距离岘港机场 Grab 车程约 15 分钟。虽然离市中心和海边有点远，但坐摩托车大概 5-10 分钟就能到，所以也没觉得不方便。
早餐种类很多，挺满意的。可能因为韩国游客比较多，还有泡菜之类的。
房间的景色也很好，特别是夜景，非常棒。总的来说，性价比很高。
这家酒店感觉比较坑。首先它的位置是在一个半岛上，周围很不便利，一片漆黑的，要去超市买个东西都得叫外卖。当时是看在这家离机场近，最后一天赶早班机订的酒店。但是我去问酒店前台有没有免费机场穿梭巴士，结果说已经没有这个服务了！明明在携程上看到是有这个服务才定的这个酒店。环境也一般，感觉在国内就是个三星级，隔音还不好，旁边有个小孩在吵都能听的很清楚。不推荐这家酒店，其实岘港不怎么堵车，机场也没有离市区很远，不需要专门定这家去赶飞机。
这次我们入住的是家庭套房。客厅、卧室和步入式衣帽间都非常宽敞。浴缸也很舒服，我们在房间里住得很愉快。此外，我们还能使用专属行政酒廊，晚上18点后的欢乐时光在21楼度过，非常惬意。