酒店回复: Dear Valued Guest,Thank you for sharing your kind feedback. We’re delighted to hear that you enjoyed the spacious and bright rooms, the beautiful sea views, and the cleanliness of your accommodations. It’s also wonderful to know that our private beach and peaceful setting made your stay enjoyable and well suited for a family vacation.We truly appreciate you choosing to stay with us and hope to welcome you back again soon.Warm regards,Eric SimonMarketing ManagerThe Westin Resort Guam
酒店回复: 来自关岛威斯汀度假酒店的 Hafa Adai！感谢您的宝贵反馈。我们很高兴您喜欢我们的设施、游泳池以及我们团队的服务。
我们也感谢您对卫生间设施和坐浴盆的评价。请放心，我们会认真考虑您的建议，并不断改进。期待未来再次欢迎您的光临。
此致，
Julia KIM（关岛威斯汀度假酒店电子商务经理）
酒店回复: Hafa Adai from The Westin Resort Guam!Thank you so much for sharing your thoughts with us. We're happy to hear that you enjoyed the comfort of our beds and our convenient location. We truly appreciate your feedback on the breakfast and gym, and we’ll be sure to work on enhancing these areas. We're also sorry for any inconvenience caused by the noisy air conditioner and the yellowhead fish bite — your safety and comfort are our top priorities.We look forward to welcoming you back for an even more enjoyable experience in the future.Warm regards,Julia KIM (eCommerce Manager, The Westin Resort Guam)
酒店回复: Hafa Adai from The Westin Resort Guam!Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations during your stay, and we deeply regret the discomfort you experienced. We take all guest concerns seriously, and your comments about the room, facilities, and service have been noted.Please know that we are actively working on improvements to enhance both the comfort and overall experience for our guests. Your feedback regarding the condition of the rooms, cleanliness, and facilities will help guide our future renovations and training efforts. We also apologize for the inconvenience you faced with the room card and air conditioning.We truly value your feedback and hope to have the opportunity to welcome you back in the future, providing you with the level of service and comfort you rightfully expect from The Westin brand.Warm regards,Julia KIM (eCommerce Manager, The Westin Resort Guam)
酒店回复: 来自关岛威斯汀度假酒店的 Hafa Adai！
感谢您抽出时间分享您的美好体验！我们很高兴听到您入住舒适，并享受了我们的设施，包括健身房和美丽的海滩。我们也很高兴您觉得我们位置便利，并且享受了前往机场的便捷出租车服务。
非常感谢您的好评，我们希望未来能再次欢迎您入住，享受轻松愉快的住宿体验。
此致，
Julia KIM（关岛威斯汀度假酒店电子商务经理）
酒店回复: Hafa Adai, Elon Ye from The Westin Resort Guam!Thank you for taking the time to share your good feedback. We're glad to hear that you enjoyed the beautiful environment, beach, swimming pool, and the cleanliness of our facilities. It's also wonderful to know that our staff made a positive impression on you.We appreciate your comments on the breakfast and will certainly consider your feedback as we look for ways to improve this aspect of our service. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.Warm regards,Julia KIM (eCommerce Manager, The Westin Resort Guam)
房间很宽敞明亮，海景房风景很美，清洁卫生，下楼就是私家泳滩，沙质又白又细，人少景美，适合家庭旅行度假
给升级房间啦！
view是不错的，卫生也干净， 除了厕所的淋浴房的水渍和马桶盖子老是会自己盖上有点尴尬😂
前台人员很热情，也很积极的提供微笑服务，但是餐厅泳池旁边的bar服务员态度非常一般，说话都不回应的，这点蛮下头的。
沙滩虽然出片但真的很小一个，主要看个海吧
酒店有点老旧了。虽然有很多优点，比如漂亮的泳池和友善的员工，但洗手间真的非常旧。这方面需要大量的翻新和改进。特别是淋浴间的地面，感觉有点脏。韩国人很需要坐浴盆，如果能有这个，体验会好很多。
整体装修很老旧，房间也很旧了 空调声音很大 服务7分水准吧 早餐自助比较一般 价格高 吃的一般 不如外面的餐厅 优势是床很舒服 离免税店近 健身房有龙门架 但是没杠铃 海滩也有船租 警惕海滩上的黄头鱼咬人 尤其在繁殖期 本人被咬流血了
认为这是全世界威斯丁的最差，没有任何的体验，我绝对是真实入住最真实的评价，对于关岛来说地方不大，酒店也就这么多，没想到这个品牌在这能这样，而且还这么多好评？从设施来说酒店老旧，设施也都比较老旧，虽然用的都是品牌，但是太老旧，再说卫生打扫房间的没啥品牌意识，草草了事，从办理入住开始就闹心，说的有中文服务也没有，都是日本人韩国人多，国人少，房卡也升级维修，电梯房卡都不能用来来回回折腾，入住后酒店被褥潮湿，虽然在海边我也是住了别的酒店，别的就没有这样的事情，房间小，设施差，空调坏，总之认为这是全世界最差的威斯丁，这个级别放国内就是3星，真的绝对不抹黑，自助餐也没什么五星的感觉，咖啡机坏！！！总之关岛我推荐皇冠假日，餐食好，房间新装修，服务也好！
在这里住得很自在，酒店会根据我的要求提供清洁服务，比如只清理浴室或只更换毛巾。酒店内的设施也很齐全，有健身房、泳池，出门就是海滩，能很好地打发时间。地理位置也很好，步行就能到市中心。
酒店叫的出租车到机场好像是统一价30美元，很方便。
设施虽然有点旧，但客房非常干净整洁。酒店位置很好，有私人海滩，傍晚能看到超美的日落。不过客房打扫得有点晚，要到下午5点多才来，这点稍微有点失望。
押金半天不退 环境什么的都不错 早餐不太好吃，不建议加早餐，海滩不错，游泳池也不错 非常非常的干净 酒店服务员都很好
服务还是一如既往的很好，但是泳池非常的少，相比较其他的酒店沙滩也有很多本地人并没有完全私密提供给驻点客人，另外房间卫生打扫得很差
一进门就闻到一股宜人的香气，感觉非常清新和高档。工作人员也很友善，房间状况也很好。床垫有点嘎吱作响，而且太软了，感觉可能对腰不好，不过除了这点，其他都非常满意。从泳池直接通往大海的海景美极了，从星巴克旁边的通道看到的日落景色是我有生以来见过的最美丽、最壮观的海边日落。有机会的话以后还想再来！