酒店回复: Dear Valued Guest,Greetings from Machchafushi Island Resort & Spa Maldives, The Centara Collection!Thank you very much for your outstanding review of your experience at our Duplex Beach Villa. We are truly grateful for your kind words and appreciate you taking the time to share your thoughts.We're delighted to hear that our customer service team at Ctrip was able to assist you efficiently with the seaplane coordination and transfers. We strive to ensure a seamless experience for our guests from the moment they arrive, and it's wonderful to know that the transit hotel in Malé contributed to a timely arrival at the airport.We are thrilled that you found our hotel to be excellent value for money and that our staff, from the front desk to housekeeping and security, provided you with exceptional service. Your recognition of their dedication is invaluable; we will be sure to share your compliments with the entire team.It's also fantastic to hear that you enjoyed our diverse buffet offerings, especially the selections tailored for Chinese tastes. We aim to cater to a variety of culinary preferences, and your feedback reassures us that we are on the right track.Lastly, we're glad you had a chance to experience snorkeling and witness the beautiful marine life, including clownfish and sea turtles. We believe our surroundings offer a unique and unforgettable experience, and we're pleased it resonated with you.Thank you once again for your feedback. We hope to have the pleasure of welcoming you back to the Duplex Beach Villa for another memorable stay!Best regards, Nalin Dissanayake Resident Manager

酒店回复: Dear E3900,Greetings from Machchafushi Island Resort & Spa Maldives, The Centara Collection!Thank you for your fantastic review! We’re thrilled to hear that you enjoyed your stay with us both in June and during your recent visit. It’s wonderful to know that our Chinese-speaking staff were helpful and that you appreciated the variety of dining options available at our restaurants.We’re delighted that you found swimming and snorkeling convenient and inviting, and we’re thrilled to hear you’re considering returning for a third time. Your satisfaction is our priority, and we cannot wait to welcome you back to another memorable experience!Best regards, Nalin Dissanayake Resident Manager

酒店回复: 尊敬的凯文先生： 来自马尔代夫马查富士岛度假村及水疗中心（圣塔拉系列）的问候！ 感谢您与我们分享您的美好体验！我们很高兴得知您选择我们这个小小的天堂作为您的蜜月之地，而且这是您首次到访马尔代夫。 我们的员工，尤其是 Shifan，为您的入住体验带来了积极的体验，这让我们倍感温暖。我们为团队对宾客的悉心关怀感到自豪，很高兴听到 Shifan 的努力为您的舒适体验做出了贡献。 我们很高兴您喜欢我们的水上运动中心和各种浮潜活动。很高兴您和家人在潜水和探索我们美丽的海底世界时玩得很开心。 再次感谢您的好评。我们希望未来能再次欢迎您，为您带来更多难忘的体验！ 此致， Nalin Dissanayake 驻店经理

酒店回复: Dear Pengpengdu,Greetings from Machchafushi Island Resort & Spa Maldives, The Centara Collection!Thank you for your valuable feedback! We're glad to hear that you found the sea in front of the sand house more suitable for children, and we appreciate your insights about the water conditions.We’re also grateful for your comments regarding the Italian restaurant and the buffet. We strive to provide a comfortable dining experience, and your observations will help us improve our services, especially regarding temperature and menu variety.Thank you for choosing us, and we hope to welcome you and your family back for a more enjoyable experience!Best regards, Nalin Dissanayake Resident Manager

酒店回复: 尊敬的宾客： 来自马尔代夫马查夫西岛度假村及水疗中心（森塔拉系列）的问候！ 感谢您抽出时间与我们分享您的反馈！我们很高兴听到您觉得我们员工热情友好，岛屿温馨舒适。 很高兴您享用了美味的食物，并有机会观赏海龟和海豚——这真是一次绝妙的体验！虽然很遗憾您没有看到鲸鲨，但我们希望您下次来访时有机会看到它们。 我们期待您再次光临，享受难忘的住宿体验。再次感谢您的好评！ 此致， Nalin Dissanayake 驻店经理

酒店回复: Dear Aoyunaosikajingshen,Greetings from Machchafushi Island Resort & Spa Maldives, The Centara Collection!Thank you so much for sharing your wonderful feedback with us. We are thrilled to hear that you had an excellent experience during your stay, especially with our welcoming service and the complimentary room upgrade.The flag-raising ceremony during the National Day holiday is a special event, and we’re glad you enjoyed it. Your kind words motivate us to continue providing exceptional service to all our guests.We look forward to welcoming you back in the future for another memorable stay!Best regards, Nalin Dissanayake Resident Manager

酒店回复: Dear Guest,Greetings from Machchafushi Island Resort & Spa Maldives, The Centara Collection!Thank you for your outstanding review of your stay at the Reethi Muraka Overwater Villa. We truly appreciate your feedback and are delighted to hear that you enjoyed the excellent views from our Coral Water House.The stunning panoramas are indeed one of the highlights of our property, and it’s gratifying to know that they enhanced your experience. We take great pride in creating a serene and picturesque environment for our guests to enjoy.Your positive comments about our amenities, cleanliness, surroundings, and service mean a lot to us. Our team provides exceptional experiences, and your recognition of their efforts will surely motivate them to continue delivering the highest standards.If there are any additional details or suggestions you would like to share about your stay, please do not hesitate to reach out. We hope to welcome you back to Reethi Muraka for another memorable visit!Best regards, Nalin Dissanayake Resident Manager

酒店回复: Dear Valued Guest,Greetings from Machchafushi Island Resort & Spa Maldives, The Centara Collection!Thank you so much for your wonderful feedback! We are thrilled to hear that you found your room comfortable and our service friendly. It’s our priority to ensure that all our guests feel welcome, and we’re delighted that you had a wonderful experience during your stay.We're glad you enjoyed the beautiful island scenery and had a fantastic snorkeling experience. Your appreciation for our value and the food catering to Chinese tastes means a lot to us, as we strive to provide a memorable experience for all our guests.We hope to welcome you back soon for another amazing stay!Best regards,Nalin Dissanayake Resident Manager

酒店回复: 尊敬的宾客： 来自马尔代夫马查夫西岛度假村及水疗中心（森塔拉系列）的问候！ 感谢您的精彩点评！我们很高兴听到您享受了这次旅行，并觉得每个目的地的风景都美不胜收。 您对美食的描述恰如其分地体现了我们力求提供的体验，我们很高兴它达到了您的期望。感谢您下次入住时保持健康的身体，期待再次与您相见！ 再次感谢您的好评。祝您旅途愉快，期待下次再相见！ 此致， Nalin Dissanayake 驻店经理

酒店回复: Dear Carpediemz,Greetings from Machchafushi Island Resort & Spa Maldives, The Centara Collection!Thank you for taking the time to share your detailed feedback! We're delighted to hear you enjoyed the classical view, the service from our staff, and the variety of room types and beach activities. We're also glad you found the dining experience to be mostly positive.We sincerely appreciate your honest feedback regarding the indoor bedding hygiene. Please accept our apologies for the issue you experienced with the bed lining. This is certainly not up to our standards, and we are taking your comments very seriously. We will be addressing this immediately with our housekeeping team to ensure a thorough review and improvement of our cleaning procedures. Your feedback is invaluable in helping us maintain the highest standards of cleanliness and comfort for our guests.We're glad to know that despite this issue, you created unforgettable memories and enjoyed the snorkeling. We hope that you will give us another opportunity to welcome you back and provide you with an even better experience next time, with the improved bedding hygiene to match our unbeatable sea view!We look forward to welcoming you again on your next visit. Let us know, for us to be able to make your visit a more memorable and fun experience. If there is anything else we can do to enhance your next visit, please do not hesitate to reach out to us. We are here to make sure you have a truly unforgettable experience. Thank you once again for choosing Machchafushi Island Resort & Spa Maldives, The Centara Collection!Warmest regards,Nalin Dissanayake Resident Manager