As a five-star hotel, having unavoidable and noticeable mechanical noise inside the guest room is, I believe, very hard for any guest to accept. The noise comes from outside the room, and I can feel slight vibrations through the floor and the walls.
Because it is peak travel season, the hotel is unable to offer me another room. As a result, I was told that I would have to stay in this noisy room for two nights unless I paid NZD 110 or NZD 250 to upgrade my room. (Please note: the room number is 714. If anyone is assigned to this room, I strongly recommend refusing it. Of course, I believe it is the hotel’s responsibility not to offer a room with such a serious issue in the first place.)
The response from the front desk was that, unfortunately, this is an old building, so they cannot make major structural improvements, and therefore they can do nothing about the noise.
In the end, I paid NZD 110 to upgrade my room because even with earplugs, the noise was still very noticeable, and I began to feel headaches. I did not want to become unwell simply because I was placed in a noisy room.
However, this issue clearly arises from the hotel, and I believe a room change should have been offered free of charge—whether to the same room type or to an upgraded one. I am confident that in China, I would have been given a free replacement room. And with any airline, if a seat in economy class is faulty and there are no other economy seats available, the airline will upgrade the passenger, because it is their responsibility.
由旧建筑改造而成，酒店设备较为现代，但保留了老式电梯，别有一番风味～
地理位置便利，去各个景点步行即可。
酒店门口停车不太方便，只是有代客泊车，早餐当时没有选带早，下去楼下吃上餐速度符合新西兰特点，慢。口味不是国人喜欢的哈哈。因为历史而住，环境不错，去哪都方便
非常不推荐的酒店！
噪音大，楼下迪吧震的窗玻璃都抖，电话给前台他们说也没办法… 迪吧震到晚上11点多。
酒店建筑非常破旧，房间不隔音，设计也不合理，要拎着行李趴半层楼梯。
洗澡设施也很差，水小，温度不稳定。
没有自助早餐，西式早餐菜单不喜欢，选择太局限。
绝对不会再住这里，避坑第一名！
（图一是酒店，图23是附近）
新西兰最好的酒店没有之一，是一栋历史建筑，很美很洋盘，在新西兰少有的入住用品免费齐全的了，很适合中国人
酒店离八角广场等景点很近，步行只需要几分钟，很有特色，早餐非常满意。唯一感觉“特别”的是，给我们的是二楼的房间，电梯只能停在二楼半，还要把大行李箱🧳搬到二楼😎
翻译：作为一家五星级酒店，客房内有无法避免的明显的机器噪音，这我想是很难让人接受的。这个噪音来自房间外部，所以我可以感觉到房间内地板和墙面都有轻微震动。由于是旅游旺季，酒店无法为我安排其他房间，所以我必须得在这个有机器噪音的房间住两个晚上，除非我额外付110或250刀升级我的房型。（请注意，这个房间号是714，如果任何人被分配到这个房间，请直接拒绝！当然我觉得这是酒店的责任，不应该把有严重问题的房间提供给客人。）前台的回复是：很不幸的是，这是一栋古老的建筑，所以他们没有办法对建筑本身做比较大的更新，他们对这个噪音表示无能为力。
后续是我支付了110刀升级了我的房间，因为我在戴上耳塞后依然能听到明显的噪音，并且我感到头痛，我不希望我因为住到噪音房间而生病。
但事实上这是酒店的原因，我认为应该免费更换房间，无论是同一个房型还是升级的房型。我相信在中国，我会获得免费更换的房间。做一个类比，在任何的航空公司，如果你的经济舱的座位出现故障并且没有其他经济舱座位可以提供，航空公司也会为你升级。因为这是他们的责任！
As a five-star hotel, having unavoidable and noticeable mechanical noise inside the guest room is, I believe, very hard for any guest to accept. The noise comes from outside the room, and I can feel slight vibrations through the floor and the walls.
Because it is peak travel season, the hotel is unable to offer me another room. As a result, I was told that I would have to stay in this noisy room for two nights unless I paid NZD 110 or NZD 250 to upgrade my room. (Please note: the room number is 714. If anyone is assigned to this room, I strongly recommend refusing it. Of course, I believe it is the hotel’s responsibility not to offer a room with such a serious issue in the first place.)
The response from the front desk was that, unfortunately, this is an old building, so they cannot make major structural improvements, and therefore they can do nothing about the noise.
In the end, I paid NZD 110 to upgrade my room because even with earplugs, the noise was still very noticeable, and I began to feel headaches. I did not want to become unwell simply because I was placed in a noisy room.
However, this issue clearly arises from the hotel, and I believe a room change should have been offered free of charge—whether to the same room type or to an upgraded one. I am confident that in China, I would have been given a free replacement room. And with any airline, if a seat in economy class is faulty and there are no other economy seats available, the airline will upgrade the passenger, because it is their responsibility.
房间干净，装饰也很别致，建筑应该有一定的历史。地理位置好，早餐不是自助的，虽然出品不错，但如果改时间，等起来有时间有点太久
不要定这个酒店！！！
唯一的优点是位置不错在市中心，八角广场步行可达。
豪华房31平米，床太太太窄了，睡在上面翻身都危险，两张床拼在一起勉强有一米八，屋子里的地面不平，导致有一张床都是斜的，真是醉了。床垫太软，床不知道用了多久了腰部是凹下去的，整晚不用枕头才能睡着。
没有免费水，空调特别吵，最奇葩的是隔层才有电梯，我们住六层，电梯显示停在六层，但是要下一层楼梯才能到住的房间，感觉是夹层改建的，全程完全没有人帮忙运行李。。。自己拖两个大箱子上下楼梯，根本没有服务。
酒店门口有停车位，只能临停30分钟，马路对面的停车位有3.5/小时的也有1.5/小时的，停车时长有限制要看清楚。每天晚上六点到第二天早上九点不收费，星期天和公众假期不收费。
工作人员很友好。离市中心很近。
位置不错，房间布置非常有欧洲艺术格调，是我喜欢的风格，早餐特别丰盛，很赞！
门口有免费夜间停车位置。晚上附近散步很方便，有酒喝哈哈哈
需要注意的是这里停车位交钱只能tap 不能芯片插卡