酒店回复: Dear Valued Guest,Thank you so much for your kind review! We're delighted to hear that you found great value in your stay, enjoyed the spacious rooms and bedding, and appreciated our free shuttle to Dubai Mall.We really look forward to welcoming you back on your next visit!Warm regards,Chris FourmentGeneral ManagerMercure Gold Hotel Al Mina Road, Dubai
3.5分
高级房（双人床）
情侣出游
原文
翻译由AI提供
酒店员工非常友善和乐于助人，房间也足够大。设施虽然有点旧，但总体来说还可以。
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酒店回复: 尊敬的宾客：
非常感谢您亲切的反馈。我们很高兴得知您在我们酒店拥有非常愉快的体验。您的赞赏对我们的团队意义重大，并激励我们继续提供最优质的服务。
我们期待很快再次欢迎您入住，享受愉快的住宿体验。
此致，
Chris Fourment
总经理
The front desk was excellent and helped me upgrade my room. The room was spacious, very clean, and odor-free, making my stay very comfortable. It was the most satisfying hotel I've stayed at in Dubai. The daily cleaning was very prompt, and I will definitely choose this hotel again for future business trips to Dubai.
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酒店回复: Dear Valued Guest,Thank you so much for your wonderful feedback. We’re thrilled to hear that you had a comfortable and satisfying stay with us. It’s great to know that our front desk team was able to assist you with an upgrade and that the cleanliness and room quality met your expectations. Your kind words motivate our team to continue delivering excellent service. We truly look forward to welcoming you back on your future business trips to Dubai.Best regards,Chris FourmentGeneral Manager
4.0分
高级2张单人床房
商务出差
原文
翻译由AI提供
非常棒的地方，员工热情好客。
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酒店回复: 尊敬的宾客：
非常感谢您亲切的反馈。我们很高兴得知您在我们酒店拥有非常愉快的体验。您的赞赏对我们的团队意义重大，并激励我们继续提供最优质的服务。
我们期待很快再次欢迎您，享受愉快的入住体验。
此致，
Chris Fourment
总经理
酒店回复: Dear Valued Guest,Thank you for sharing your experience with us. I’m very sorry to hear that the room condition and the smell caused serious discomfort during your stay — clearly, this is not the standard we aim to uphold.Please rest assured that we take such feedback seriously. I have shared your comments with our Engineering, Housekeeping, and Front Desk teams to investigate the matter and take corrective action immediately.Again, we apologise sincerely for the inconvenience you experienced and hope you may allow us another opportunity to restore your faith in our hotel.Warm regards,Chris FourmentGeneral ManagerMercure Gold Hotel
酒店回复: Dear Valued Guest,Thank you for sharing your detailed feedback regarding your recent stay at Mercure Gold Hotel Dubai. We sincerely apologize for the inconveniences you experienced during your visit.We deeply regret the oversight during your check-in process, where your passport was not scanned, leading to the subsequent disturbances late at night. This lapse in our procedures is unacceptable, and we are taking immediate steps to ensure that such oversights do not occur in the future.Regarding the noise from the nightclub, we understand how disruptive this can be to your rest. Several guests have previously highlighted similar concerns, noting that the music from the hotel's nightclubs can be heard into the early hours of the morning . We are actively working with the management of the nightclub to address this issue and minimize noise disturbances for our guests.Additionally, we apologize for the delay in room readiness upon your arrival. Some guests have reported similar delays in check-in, which we are addressing to improve our service efficiency .Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service you expect and deserve.Warm regards, Chris FourmentGeneral Manager
酒店回复: Dear Valued Guest,Thank you for sharing your detailed feedback. We’re pleased to know you appreciated the spacious and elegant room, as well as the variety offered at breakfast and the friendliness of our restaurant staff.We sincerely apologize for the inconvenience caused by the noise from the bar and for the delay experienced during check-in and check-out. Your comments are important to us, and we are working with the concerned teams to enhance both soundproofing measures and our front desk efficiency.We hope to have the opportunity to welcome you again under better conditions.Best regards,Chris FourmentGeneral Manager
4.0分
高级房（双人床）
独自旅行
原文
翻译由AI提供
一切都很棒，我非常满意。
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酒店回复: 尊敬的宾客：
非常感谢您给予我们如此高的评价！
我们很高兴听到您喜欢我们的客户服务和彬彬有礼的员工。您的好评激励着我们的团队继续为您带来卓越的体验。
我们期待着很快再次欢迎您，再次享受美好的住宿体验！
此致，
Chris Fourment
总经理
性价比超高！房间很宽敞，床品也不错，酒店有免费的接驳车送到商业区啥的，比如Dubai mall,总之去哪里都很方便！
酒店员工非常友善和乐于助人，房间也足够大。设施虽然有点旧，但总体来说还可以。
前台非常好 帮我升级了房间 房间很大 很干净 无异味 住的很舒服 ，在迪拜住过最满意的酒店了，每天打扫很及时，之后再来迪拜出差，还会选择这个酒店
The front desk was excellent and helped me upgrade my room. The room was spacious, very clean, and odor-free, making my stay very comfortable. It was the most satisfying hotel I've stayed at in Dubai. The daily cleaning was very prompt, and I will definitely choose this hotel again for future business trips to Dubai.
非常棒的地方，员工热情好客。
房间味道很重！同事因味道感到实在不舒服，希望能退一天的房费，无论如何沟通，就是不同意。后来改成推迟两天入住预定的第二天的行程，也是不同意！主打一个付了钱你能拿我怎么样！直接被气炸！
我已经付清了所有税费，但酒店还是额外收取了我15迪拉姆。洗手间的水管坏了，洗澡时水会流出来。酒店需要加强清洁管理。
这家酒店，登记入住的时候已经给了护照办理入住手续，但是前台忘记扫描，半夜12点45前台打电话要求下来重新登记，不接电话保安就来敲门，一直弄到半夜没法入睡。
一楼的夜总会轰鸣的声音不断（直到凌晨三点后才陆续结束），根本没法睡觉。入住时房间还有工作人员在维修，等了一个多小时，从来没住过这么奇葩的酒店；
位置不错。但里面的走廊和房间都很潮湿，一出电梯就能闻到那股味道。他们需要把房间里的地毯拆掉，因为这些地毯长年累月积攒了灰尘和湿气。
真的需要彻底翻新了。
泳池管理得非常糟糕，整体看起来也很陈旧，需要升级改造。
房间宽敞大气，晚上楼下酒吧KTV很吵，需要降噪耳机，早餐丰富，餐厅服务人员态度挺好，前台办理入住和退房速度有点蜗牛，半小时打底
一切都很棒，我非常满意。