酒店回复: Dear Guest,Thank you for sharing your experience with us. We are pleased to know you enjoyed the spotless room, impeccable service, and the relaxing atmosphere of our restaurant with its iconic sail-shaped view.We sincerely regret the inconvenience you experienced with the hot water during your stay. Please accept our apologies for this disruption, which is certainly not reflective of the seamless comfort we strive to provide. Your feedback is truly valued and helps us continue to refine the guest experience.We hope to have the pleasure of welcoming you back soon for an even more flawless stay.Warm regards,Jumeirah Beach Hotel Management
酒店回复: Dear Guest,Thank you for your wonderful feedback and for taking the time to share your experience with us. We are thrilled to hear that your experience was satisfactory and met your expectations.Your satisfaction is our top priority, and we are committed to maintaining the high standards you experienced during your stay.We look forward to welcoming you back and continuing to provide you with an exceptional experience.Sent with all our best wishes,Jumeirah Beach Hotel Management
5.0分
海洋豪华房
家庭亲子
服务非常好,尤其感谢Mia的服务,贴心,周到。
展开
酒店回复: Dear Guest,Thank you for your wonderful feedback and for taking the time to share your experience with us. We are thrilled to hear that your experience was satisfactory and met your expectations.Your satisfaction is our top priority, and we are committed to maintaining the high standards you experienced during your stay.We look forward to welcoming you back and continuing to provide you with an exceptional experience.Sent with all our best wishes,Jumeirah Beach Hotel Management
5.0分
家庭豪华海景房
家庭亲子
位置很好,早餐种类也很多
展开
酒店回复: Dear Guest,Thank you for your wonderful feedback and for taking the time to share your experience with us. We are thrilled to hear that your experience was satisfactory and met your expectations.Your satisfaction is our top priority, and we are committed to maintaining the high standards you experienced during your stay.We look forward to welcoming you back and continuing to provide you with an exceptional experience.Sent with all our best wishes,Jumeirah Beach Hotel Management
房间卫生整洁干净服务也是周到完美,美中不足在冬季以为是洗澡热水不会调控咨询前台后得知当天全酒店断热水到凌晨5点才会来🤪🫨酒店的餐厅也是迪拜打卡热门餐厅之一,帆船景在大海阳光沐浴下格外舒服😌
因为我自己的原因,凌晨到达酒店,准备好下午才能入住,或者加钱提前入住。但前台非常好,帮我安顿了行李,还免费给了3个早餐,很客气的让我们先吃饭,马上帮我准备房间!9点多时房间好了,可以入住了。
酒店的房间都是海景房,正对帆船酒店,景色无敌!周围有好几家卓美亚集团的酒店,每家酒店都有美丽的泳池和沙滩,酒店客人可以共享设施,非常方便。
我们的房间是包两餐的,本来以为只是酒店的自助餐,但前台给了一个餐厅清单,可以在餐厅列表中选择自己心仪的餐厅,我们选了Rockfish,餐食有米其林级别,非常满意。
酒店环境优雅舒适,有自己的私人沙滩,有泳池,非常漂亮。从酒店走到沙滩,不到5分钟。房间干净卫生,落地玻璃窗外可以看到帆船酒店,风景秀丽!
服务非常好,尤其感谢Mia的服务,贴心,周到。
位置很好,早餐种类也很多
酒店的园区和周围的景色都非常棒。早餐和晚餐也很美味。水上乐园就在酒店里,非常方便。我们很喜欢海滩!我们会很高兴再次光临并推荐这家酒店。
1. 办理入住排队约20分钟。
2. 等了一个小时才有人把行李送到房间。最后,我只好自己去取。
3. 淋浴喷头坏了。要么只有顶喷出水,要么顶喷和手持花洒同时出水。
4. 房间里住了两只蜥蜴。我倒不是很介意,但如果换成是有小孩的家庭或比较敏感的客人,肯定会要求换房间。话说回来,如果是动物园主题酒店,有蜥蜴倒也说得过去。但这几只蜥蜴完全是“野生的”。
5. 作为酒店客人,我想和餐饮部经理谈谈。我多次在不同时间请求邀请她过来,但每次都被拒绝了。她让人转告说她很忙,第二天会给我回电话。当然,我从来没有接到过这个电话。
6. 退房前,酒店打电话来提醒,并询问是否需要行李协助。我回复说40分钟后需要。
结果,根本没人来取行李。
7. 办理退房排队约12分钟。
尽管有工作人员拿着平板电脑帮忙,但他们提供的实际帮助微乎其微。
8. 前台几次道歉,说会向管理层反映,特别是关于餐饮部经理的问题,但当然,什么都没有发生。
这家酒店曾经不错,但现在我完全不想再住第二次了。
总的来说,这家酒店还不错,就是早餐人太多了,挤都挤不进去(尽管早餐种类非常丰富)。
服务有点差,但可能也是因为酒店人太多了吧。
房间的景色棒极了,大海、沙滩都很惬意。
景色和位置都非常棒,工作人员也非常乐于助人,友好又专业。
⭐️⭐️⭐️⭐️⭐️
我在卓美亚帆船酒店的入住体验真是太棒了!从我们抵达的那一刻起,酒店的热情好客和优质服务就让人印象深刻。全体员工都非常尽力,让我们在整个入住期间都感到宾至如归、舒适自在。房间宽敞、现代化,并且能欣赏到令人惊叹的海景和卓美亚帆船酒店美景。
酒店设施是世界一流的——私人海滩、游泳池和餐厅都超出了我的预期。早餐自助餐种类丰富得令人难以置信,我们在这里吃的每一餐都很美味。真正让我印象深刻的是他们对细节的关注以及团队真诚的热情,这让整个体验变得非常难忘。
这家酒店非常适合家庭和情侣入住,为所有年龄段的人提供了丰富的活动和娱乐选择。我强烈推荐卓美亚帆船酒店给所有来迪拜的游客,并且我下次旅行一定会再次光顾。