酒店回复: Ni Sa Bula Vinaka Yyrryymm,We love the photos!! Thank you so much for taking the time to share these with us.My team and I look forward to welcoming you back for more memorable vacations. Safe Travels!Vinaka And Warm Regards,Carey OsborneCluster General ManagerHilton Fiji Beach Resort And Spa
酒店回复: Ni Sa Bula Vinaka 11Eyg,My sincerely thank you for taking the time to share your lovely photos and review.We are delighted to know that you found your room quite comfortable and shuttle bus efficient. However, we have noted your feedback regarding the restaurant wait time and have shared your experience with the relevant managers for training purposes. We apologize for any inconvenience and discomfort that this may have caused you.We look forward to welcoming you back and providing you with a more positive dining experience.Vinaka And Warm Regards,Carey OsborneCluster General ManagerHilton Fiji Beach Resort And Spa
酒店回复: Ni Sa Bula Vinaka,Thank you for sharing your detailed feedback regarding your experience.We sincerely regret that your stay did not meet your expectations and that you encountered issues with your room allocation and amenities. Your comments regarding the room upgrades, access, and the overall atmosphere are very helpful for us to identify areas for improvement. We apologize for any inconvenience and discomfort caused by the hotel’s arrangements and the conditions at the breakfast area. We appreciate your recommendation to visit the outer islands. Your feedback is valuable, and we hope to have the opportunity to provide you with a more satisfying experience in the future.Vinaka And Warm Regards,Carey OsborneCluster General ManagerHilton Fiji Beach Resort and Spa
酒店回复: Ni Sa Bula Vinaka Radhika，
感谢您抽出时间分享您的反馈。对于您在入住期间遇到的不愉快体验，我们深表歉意。提供干净、舒适、温馨的环境是我们的首要任务，我们很遗憾未能达到您的期望。
您对清洁度、服务延误和早餐体验的反馈令人深感担忧，我们将与团队一起解决这些问题，确保改进。我们也致力于为所有宾客营造一个包容和尊重的环境，如果您觉得您的体验受到任何形式的偏见的影响，我们深表歉意。
我们感谢您的反馈，因为它有助于我们发现改进之处并提升我们的服务。我们非常遗憾您的体验导致您选择提前离开，希望您能给我们一个机会，让我们在未来重拾您的信心。
再次感谢您的评价。如果您想进一步讨论您的体验，请随时直接联系我们。
Vinaka，此致，
Carey Osborne
集团总经理
酒店回复: Ni Sa Bula Vinaka Caimaoshuangquansheng,We appreciate the time taken to share your experience.We would like to sincerely apologize for the very unusual and unfortunate situation you have encountered in regards to the dirty cup and buggy service. We can assure you that your experience is by no means a true reflection of our usual standards of quality and service. We have indeed shared your feedback with the relevant managers in order to avoid any re-occurrence of similar incidents, and for training and coaching purposes with the team members concerned. Thank you for bringing this to our attention. Without such reviews, it is impossible to gain first hand feedback on our performance, thus allowing us to monitor and improve our services focusing on your needs as a guest in the resort.We hope that this isolated incident has not marred your image of Hilton Fiji Beach Resort and Spa. My team and I look forward to welcoming you in the near future so that we may create a more positive experience.Vinaka And Kind Regards,Carey OsborneCluster General Manager
酒店回复: Ni Sa Bula Vinaka!!We appreciate the time taken to share your experience with us.We are sorry that we did not meet your expectations in regards to the marks on the sofa and facilities. Currently we do have an ongoing refurbishment programme that will address what you have kindly highlighted. We sincerely apologize for any inconvenience and discomfort caused to you.We hope to have a chance to welcome you back so that we may create a more positive impression.Vinaka And Kind Regards,Carey Osborne
环境优雅，植物养护的很好，绿植椰树，泳池，都很棒，酒店有两家餐厅，在泳池边，方便，酒店房间宽敞，舒适。适合一家人居住，有小厨房。酒店周边环境优美，有高尔夫球场。
一室一厅的房型 挺舒服的 厕所也是干湿分离 就是园景房阳光比较少 可以加钱定海景的更舒服一点 接驳车每十分钟一班 不太需要等 唯一要吐槽的就是餐厅等待时间过长
斐济外岛很美，但这家酒店很普通。我们的航班到达时间很晚，办理入住后发现房型和预定的不符，原本二间带休息室的房间实际给的都是单间。询问前台后，说是我们预定的房间没有了，给我们做了升级直通沙滩的房间，然而事实是我们被安排了一间一楼和一间二楼的房间。最终浪费了很多休息时间沟通，但给的理由就是满房了，索性主岛也不会一直呆在酒店，也就不再纠结了。另外，酒店沙滩的海没法看只能玩玩泳池，早餐区域好多苍蝇...和外岛酒店环境天差地别。来斐济还是去外岛吧，真的很美！
我们非常喜欢在希尔顿酒店的住宿体验，服务人员都非常友好，食物和鸡尾酒都很美味，泳池也让人很满意。每天都可以在1.5公里长的沙滩上散步，酒店有三家餐厅，还有一些卖小吃的商店。这里非常适合有孩子的家庭，每天都有很多活动，也适合想要暂时摆脱孩子的大人。我们一定会再来的！！！
每个人都很友好。房间很大，设施齐全。住在这里会让你无忧无虑，尽情享受。
带着孩子旅行时，我最看重酒店的清洁度。如果我看到沙发上还有之前客人留下的食物残渣，那我就完全不能接受了。不仅如此，地板也脏得我们没法光脚走路，整个一居室公寓都给人一种破旧、死气沉沉的感觉。如果我付了这么高的价格，而丹娜拉岛又标榜自己有五星级酒店，那我理所当然期待五星级的服务。他们的早餐也一团糟。我点的煎蛋卷等了30分钟才到，而我丈夫点的10分钟就送来了。我甚至都不敢说，但我觉得这有点种族歧视，因为他是白人而我是棕色人种，所以感觉存在白人特权。
我们对酒店和服务非常失望，以至于入住当天就退房了，改住丽笙酒店。然而，工作人员从未问过我们为什么提前退房，也没有询问是否有任何问题。我们以后再也不会入住丹娜拉岛的这家酒店了。
天哪，这地理位置简直绝了！希尔顿的一切都无可挑剔，尤其是员工，他们都是那么热情开朗，提供了无与伦比的服务😊 食物非常美味，鸡尾酒也棒极了。我们一定会向所有的家人朋友推荐希尔顿，并且很快会再次预订。我和我先生想对所有的管理层和员工说声非常非常大的VINAKA（谢谢）😊❤️🙌🏻
酒店位置便利，出行非常方便。
卫生差，橱柜里的茶杯里面，不知道是什么东西，使用之前自己好好洗洗吧！服务差是不讲信用。前一天晚上预约了第二天早上5.45到房间接人和行李，一大早赶飞机的。结果5.40打电话到前台没人接电话，只能自己拖着行李往大门口赶，看到一辆车从眼前过去，喊也不停。真的是差评。建议要住宿，有特殊需求的不能依赖他们的承诺，一定要随机应变。斐济的服务都这样，还是只有这家服务这样，不得而知？
定的海景房，景色不错，床品也是干净的，就是酒店设施难免老化，床旁边的那个布艺沙发上有脏脏的痕迹，不是洗的掉的那种，看着让人都不敢坐下，还是垫了一层浴袍在上面才坐下的，别的都没什么大问题，还有！沙滩确实一般，不过工作人员蛮热情的