酒店回复: Good Morning,Thank you very much for taking the time to share your wonderful feedback.We’re delighted to hear that you enjoyed our beautiful and distinctive building, as well as our excellent location within easy walking distance of the river and cathedral. It’s also great to know that you found the breakfast plentiful, the dining environment pleasant, and our on-site parking convenient.Thank you for highlighting the value for money and for recommending a stay with us. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again in the future.Kind RegardsKirsty WorneOperations Manager

酒店回复: Dear Valued Guest,Thank you for choosing to stay with us during your recent visit to Durham, and for taking the time to share your thoughtful review.We’re so pleased to hear that you enjoyed your stay and found the location, character, and comfort of the hotel to your liking. It's always wonderful to know when guests appreciate the charm of our historic building and the convenience of being within walking distance to the cathedral and castle.It means a great deal to us that you would consider staying again, and we hope to have the pleasure of welcoming you and your family back in the near future.

酒店回复: 尊敬的宾客： 非常感谢您详尽周到的评价。我们很高兴您在我们酒店度过了如此舒适愉快的时光。 很高兴您觉得房间宽敞、整洁，设施齐全，为您带来轻松的入住体验——从舒适的床铺、优雅的浴室，到迷你冰箱、免费饮用水和客房保险箱等贴心服务。我们也很高兴您觉得酒店位置便利，方便您探索达勒姆，并认可我们力求提供的超值服务。 非常感谢您对早餐和设施的评价，我们很高兴您享用了传统的英式早餐，并在咖啡厅度过了美好的时光。我们也会记录您对午餐和晚餐的反馈，并会将这些反馈反馈给负责制定菜单的Black & White Hospitality。 再次感谢您选择入住我们酒店。我们希望未来再次欢迎您再次光临，无论是商务出行还是休闲度假，都能拥有一段难忘的回忆。 此致 Kirsty Worne 运营经理

酒店回复: Good Morning,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found your stay comfortable and appreciated the cleanliness and interior of the hotel. We’re sorry, however, that your breakfast experience did not meet expectations and that queuing caused inconvenience. Please be assured that your comments have been passed on to our team, as we are always working to improve the guest experience. We hope to have the pleasure of welcoming you back again soon.Kind RegardsKirsty WorneOperation Manager

酒店回复: Good Morning,Thank you for taking the time to leave your feedback. We’re pleased to hear you found the environment and cleanliness to your satisfaction and enjoyed being just a short walk from the city centre. We hope the 25-minute walk from the train station gave you a chance to see more of the area, and we’d be delighted to welcome you back on your next visit.Kind Regards Kirsty WorneOperation Manager

酒店回复: Good Morning,Thank you for sharing your kind feedback. We’re delighted to hear you enjoyed the comfort of your room, the modern bathroom facilities, and the views from your window. It’s also great to know our location worked well for your travels. We hope to welcome you back for another stay soon.Kind RegardsKirsty WorneOperations Manager

酒店回复: Good Morning,Thank you for your thoughtful and detailed feedback. We’re delighted you enjoyed the design of your room, blending Durham’s history with modern style, and that you found the bedding, cleanliness, and bathroom facilities so comfortable. It’s wonderful to know our service, style, and location made such a positive impression and that we’re your top choice when visiting Durham. We look forward to welcoming you back for another memorable stay.Kind RegardsKirsty WorneOperation Manager