酒店回复: Merci d'avoir choisi le Fairfield Inn & Suites Longmont pour votre récent séjour. Nous sommes ravis de vous accueillir.Je tiens également à vous présenter mes plus sincères excuses pour le fait que nous n'ayons pas pleinement répondu à vos attentes lors de votre visite. Offrir à chaque client une expérience confortable et agréable est notre priorité absolue, et je regrette que nous n'ayons pas été à la hauteur de vos attentes. Sachez que vos commentaires sont précieux et ont été partagés avec notre équipe afin que nous puissions nous améliorer et vous garantir une expérience optimale.Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir le séjour exceptionnel que vous méritez. N'hésitez pas à me contacter directement si je peux vous aider pour vos futures réservations.

酒店回复: Dear Ms. Williams,Thank you for taking the time to share your feedback following your stay at the Fairfield Inn & Suites by Marriott Boulder Longmont. We truly appreciate you bringing these concerns to our attention.I’m very sorry to hear about the condition issues you encountered, including the crack in the shower wall and areas of peeling wallpaper. Your experience does not reflect the standards we aim to maintain, and I apologize for the inconvenience it caused. We agree that updates will be necessary in the near future. We are currently in the planning stages for these improvements. That said, large-scale renovations cannot occur during peak travel periods, as it would significantly impact the guest experience. We appreciate your patience as we work toward these enhancements thoughtfully and responsibly.Regarding your comment about outlet accessibility, I’d like to clarify that our guest rooms are equipped with traditional outlets located on both walls of the room, as well as a fast-charging USB and power outlet integrated into the alarm clock at the bedside, designed to eliminate the need for an additional charging block. However, I understand that if this was not clearly visible or convenient during your stay, it may have contributed to your frustration.I’m sorry that your stay did not meet expectations, and I hope you will consider giving us another opportunity in the future. If not I hope you have a wonderful day.Sincerely,David Sullivan

酒店回复: Thank you for choosing to stay with us. I would like to sincerely apologize for any inconvenience you may have experienced regarding your housekeeping service.At Marriott Select Service hotels, our housekeeping policy provides complimentary stayover service every other day for guests staying more than one night. This includes refreshing towels, emptying trash, and replenishing amenities. Daily service is not automatically provided at Select brands; however, if you would prefer additional service, we are always happy to accommodate requests based on availability.I understand how important comfort and consistency are during your stay, and I regret if this policy was not clearly communicated in advance. Please know that we value your business, and our team is always available to assist in making your stay more enjoyable.Thank you again for being our guest. We truly appreciate your understanding and look forward to welcoming you back in the future.

酒店回复: On behalf of our entire team, I’d like to thank you for choosing the Fairfield Inn & Suites during your recent stay. We truly appreciate the opportunity to host you and hope your experience was both comfortable and enjoyable. At Fairfield, our goal is to provide every guest with warm hospitality and a relaxing stay. Your visit means a lot to us, and we would be delighted to welcome you back whenever your travels bring you to Boulder/Longmont area. If there is anything we can do to make your next stay even better, please don’t hesitate to reach out. We look forward to seeing you again soon.