酒店回复: Dear Valued Guest,Thank you for your kind review and for highlighting the convenient location, excellent service, and value you experienced at Mandarin Oriental, Jakarta. We are glad to hear you enjoyed your stay and appreciate you sharing your thoughts. Your feedback means a lot to us and we look forward to welcoming you back again at Mandarin Oriental, Jakarta.Kind regards,Dominik HenggeHotel Manager
酒店回复: Dear Mr. Wang,Thank you for taking the time to share your experience with us. Please accept my most sincere apologies for the disappointment you had to experience during your recent planned stay with us. I am truly sorry that the unforeseen air conditioning breakdown severely disrupted your visit and regrettably necessitated your relocation. We fully understand how inconvenient and frustrating this situation has been, and it was certainly not the experience we aim to provide.Your comment regarding the impact on our reputation is taken with the utmost seriousness, and we regret that we did not meet your expectations on this occasion.I am pleased to inform you that the matter has now been fully resolved. We truly appreciate your patience and understanding throughout this time, and we are grateful for the trust you placed in us. I hope that this incident will not define your overall impression of our hotel. The team and I would be delighted to welcome you back soon and ensure your next stay at Mandarin Oriental, Jakarta is seamless and truly memorable.Sincerely,Dominik HenggeHotel Manager
酒店回复: Dear Valued Guest,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the beautiful view of the National Monument, as well as the cleanliness, well-equipped room, and buffet breakfast. Your kind words mean a lot to our team. We appreciate your feedback regarding the nighttime noise and are glad that the earplugs provided offered some comfort. We look forward to welcoming you back to Mandarin Oriental, Jakarta, for another exceptional experience.Kind regards,Dominik HenggeHotel Manager
位于中雅加达中心，去Grand Jakarta和 Plaza都非常方便。 酒店服务人员乃至安保都是秉持了文华一贯的优良服务传统，虽然酒店是有年头了但是性价比依然超绝，非常喜欢！
十分十分的无语，酒店空调坏了一半，然后事先通知错了人，然后我们也不知道凌晨到的时候，酒店被活动的人群包围了，酒店我们千辛万苦进去之后告诉我没有房间 又等了快一个小时，才把我们送到另外一家泛太平洋雅加达酒店，睡下都快2点了
然后酒店那边也查不出来为什么通知错了，携程这边沟通了两三轮才确定了赔偿方案
这是我第二次来雅加达，又一次和家人入住了这家酒店。一如既往地，热情的欢迎让我们在入住期间感到非常开心和宾至如归。我们特别喜欢早餐时各种各样的印尼当地美食，其中“婚礼姜茶”尤其出彩。它为我们探索这座城市提供了所需的能量。我强烈推荐这家酒店给家庭旅客，房间宽敞，床铺也异常舒适。此外，每日的客房清洁服务确保我们的床铺总是为安稳的睡眠做好准备，这是我在其他酒店没有体验过的。
非常完美的体验
从到酒店的那一刻 员工就非常的给力 让你感受到他们的专业和热情 打扫卫生的服务员也会帮我把充电线卷起来 看到我没鼠标垫 还放了一个 真心很到位 不愧是 老牌奢华酒店 房间当然不能和新的酒店比 但是还是高端大气的
我为我的“女王”和“公主”策划了一场生日之旅，而准备时间甚至不到12小时，但这家酒店让一切都变得难忘！在抵达前仅仅两小时，我才提出希望他们能装饰一下房间，令我惊喜的是，他们完全超出了我的预期！
早餐时，我们听到了生日歌，还吃到了蛋糕，这让早晨格外特别。早餐种类本身就很出色，每个餐台都有服务员随时准备提供帮助。从亲自引领我们入座，到直接为我们送上心仪的饮品，服务无可挑剔。
感谢你们让这次生日庆祝如此难忘。我真的别无所求！
房间正对着纪念碑，风景很好，但晚上摩托车的噪音比较大。酒店提供了耳塞。房间很干净，设施也很完善，带自助早餐。
服务和待客之道令人印象深刻。我们总是受到热情的微笑欢迎。房间很宽敞。床和枕头保证了我能睡个好觉。尽管建筑和设施可能有些老旧，但一直维护得很好。所有东西都运行完美。
我的房间视野超棒，空间也很大。还为我们准备了婴儿床和生日布置💛💛
交通便利。
卫生状况极佳。
安全措施到位，住着很安心。
地理位置非常棒。
入住雅加达文华东方酒店，体验奢华、舒适与印尼热情好客的完美融合。我已经来过几次了，服务每次都无可挑剔。