酒店回复: We are sorry for the inconvenience, Malin! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
酒店回复: Hi, Lindsay! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Lisa
1.0分
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翻译提供方:Google
晚上睡得非常糟糕
太糟糕了,因为噪音我整晚都没睡,投诉了也没人解决,不会再住了
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酒店回复: Good afternoon,We are extremely sorry to hear that you did not enjoy your stay with us, due to the noise. Please can you confirm the name of the booking , we will investigate this further with our team.We look forward to hearing from you and also would like to thank you for taking your time to write us.Kind regardsFront desk team
1.0分
情侣出游
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They rang just as we pulled up outside after a 3 hour drive to say they cancelled our booking. Eventually found us a room after someone else cancelled. Then water started pouring through the light fittings flooding the dining room. The place is badly run with sarcastic unhelpful staff
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酒店回复: Dear David,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the last-minute cancellation, the flooding issue, and the behavior of our staff. This is not the standard we aim to provide, and your comments have been shared with our management team for immediate review and corrective action. We truly regret the disruption to your stay and appreciate you bringing these matters to our attention.Sincerely,JamesSunday Hotels Box Hill (Former Mercure Hotel)
相当不错
小 精致 干净
餐厅味道不错 比一般的英国餐厅好
环境整体非常安静
第二天早上去附近开会 所以住在这里了
朋友说公司经常住这里
推荐
酒店大堂很漂亮。接待区、酒吧和餐厅都布置得很精美。然而,房间却糟糕透顶,根本不值这个价钱。我们非常失望,走廊也有损坏。
这是一次多么棒的体验,完美的周末……
酒店、员工、食物、卫生……一切都无可挑剔!
强烈推荐!我们一定会再来的!!
房间有股霉味,感觉是受潮了。不过员工都很出色,乐于助人。
我们家离酒店不远,但因为我女儿和她朋友的毕业舞会在酒店附近的酒庄举行,我们想让这次舞会更特别一些,所以决定住在这里。
酒店员工都非常乐于助人,热情友好,为了让我们住得舒适,他们真是竭尽全力。房间里不仅有冷水冰箱,还有风扇,这在炎热的天气里简直太贴心了。我们在房间点的餐食很棒,朋友们在酒吧区吃的也很好。我会推荐这家酒店,以后也一定会再来住的。
一切都很好,和女儿住了一晚,位置便利,房间干净等等……没什么可抱怨的……入住时间要是能早点就好了,不是下午3点……不过除此之外,这是一次愉快的过夜体验👍🏻
不会再住这里了。非常失望。
不幸的是,这次住宿相当令人失望。最好的部分是我们花了五分钟办理入住手续。之后,一切都开始走下坡路。我试图保持积极的态度,但早上的经历和所有累积起来的小事让这篇评论比它应该的更令人不快。
我想给我丈夫一个惊喜,让他出去走走,我们在到达之前就升级到了高级房。我必须说,这就是我所期望的普通房间的样子,而不是高级房。
游泳池虽然有加热器,但仅限季节性使用(我可能错过了相关信息),这令人失望。决定去洗澡,但底部有污渍,上面沾满了头发。
高级房里的吹风机不能用,我的床头灯也不能用。
浴室里的风扇听起来像飞机起飞。
早上 7 点,早餐室的音乐响彻房间,把我们吵醒了。
我们兴奋地下楼吃早餐。没有人真正欢迎我们,即使标牌上写着等待入座。然后我们就没有入座。菜单很混乱,即使我已经付了早餐费,也没有人清楚地说明套餐是什么,也没有人很好地解释。茶水是冷的。所有的果汁都是温的。没有标签告诉你果汁是什么。我丈夫的早餐没有培根,鸡蛋也煮得太生了。当我要求培根和新鲜鸡蛋时,那位女士非常不愉快。又花了 20 分钟,她一点道歉都没有。退房时,他没有问我们住得怎么样,几乎什么也没说。不专业
酒店大得出乎意料,大堂和公共区域都很漂亮。大花园和户外空间适合温暖天气。位置便利,靠近多金,适合开车出行,也适合登山者。入住期间很安静,我很享受。停车场不常见,但令人满意。
也许是因为酒店很安静,但服务可能有点慢。
晚上睡得非常糟糕
太糟糕了,因为噪音我整晚都没睡,投诉了也没人解决,不会再住了
They rang just as we pulled up outside after a 3 hour drive to say they cancelled our booking. Eventually found us a room after someone else cancelled. Then water started pouring through the light fittings flooding the dining room. The place is badly run with sarcastic unhelpful staff