酒店回复: Dear Valued Guest, Warm greetings from the Hotel Vier Jahreszeiten Kempinski Munich. What a wonderful Review you have shared with us. Thank you so much for taking your valuable time. We will make sure that the entire team will hear about your kind comments as it is a great endorsement. We hope to welcome you back soon and remain with best regards, Your Management Team.

酒店回复: Dear valued guest,Thank you for taking the time to provide your honest and highly detailed feedback regarding your stay. We deeply regret that your visit to our hotel resulted in such a disappointing experience.We sincerely apologize once again for the disturbance caused by the unannounced construction work. Our Hotel Manager has personally reached out to you via Email. We ask you to please allow us the opportunity through this direct communication. Kind regards, Hotel Management

酒店回复: Dear valued guest,Greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your great feedback with us. We are delighted to hear that you enjoyed your stay to the fullest and rated it the highest. Please be assured that we will share your feedback with our entire team. We look forward to welcoming you again soon. Yours sincerely. Your Management Team

酒店回复: Dear Valued Guest, greetings from the heart of Bavaria. Thank you so much for sharing your feedback with us. We are delighted to hear that you appreciated our convenient location and the warm service attitude of our team.We understand your comments regarding the room size and the internal environment, and we truly appreciate your constructive feedback. While we are glad to hear that the heating and sound insulation met your expectations and contributed to a comfortable stay, we continuously strive to enhance all aspects of our guest experience. We hope to welcome you back soon and remain with best regards, Your Management Team.

酒店回复: Dear Guest, Thank you for your recent stay and for taking the time to share your feedback with us. We are delighted that you enjoyed your stay with us and have fond memories of it. I will be happy to pass on your feedback to the entire team. However, we're very sorry for the inconvenience you experienced with the gym, sauna, and pool being closed during your visit. These areas were temporarily unavailable due to a full renovation, which was completed to enhance our guest experience.We are pleased to announce that our gym, pool, and sauna are now fully open and operational for all guests.We hope to have the opportunity to welcome you back again to experience our updated wellness facilities firsthandWe look forward to welcoming you back soon. Kind regards,Your Management Team

酒店回复: 尊敬的客人，感谢您抽出宝贵时间与我们分享您的反馈。我们很高兴您发现我们的酒店总体上非常出色。 然而，我们很遗憾滑雪缆车影响了您在圣诞节期间的住宿。我们的这一特殊想法的目标是创造一种独特的冬季氛围，并受到许多客人的积极欢迎。由此给您带来的任何不便，我们深表歉意。 我们很高兴欢迎您很快回来。 2025 年新年有良好的开端，谨向您的管理团队致以诚挚的问候

酒店回复: Dear Valued Guest,Greetings from the heart of Bavaria.Thank you so much for sharing your feedback with us. We are more than delighted to learn that the excellent service and product were as you expected and you are looking back with such fond memories. We will make sure the entire team will know about your fantastic words as they deserve the recognition. We are looking forward to welcoming you back to Munich. Until then, we remain with kindest regards, Your Management Team

酒店回复: Dear valued Guest,Warm greetings from the Hotel Vier Jahreszeiten Kempinski Munich.Thank you for your valuable and constructive feedback. We are delighted to hear that you enjoyed your stay overall and that you are looking back with fond memories. Unfortunately, we were not able to meet all your expectations and we would like to apologise for any inconvenience this may have caused you. Please feel free to contact one of our managers already during your stay if you are not satisfied with a service or product. We would have loved to have had the opportunity to correct our mistakes on the spot. Please note that a toothbrush can be ordered throughout the day from our Guest Services desk, who will be happy to assist you.Please rest assured that we will pass on your straightforward feedback regarding the missing soap with the responsible Manager who will follow up within the department. With over 165 years of history, we are able to offer a variety of room categories, all of which vary in size and design. Our reservations team will be happy to help you find a room category that suits your preferences.We hope once your travel plans bring you back to Munich, we will be able to welcome you back to our property and convince you of the excellent service we are known for.Until then, we remain with kind regardsYour Management Team

酒店回复: Dear valued guest,Greetings from the Hotel Vier Jahreszeiten Kempinski Munich.Thank you so much for sharing your great feedback with us. We are delighted to hear that you enjoyed your stay to the fullest and rated it the highest.Please be assured that we will share your feedback with our entire team.We look forward to welcoming you again soon.Yours sincerely.Your Management Team

酒店回复: Dear valued guest,Greetings from the Hotel Vier Jahreszeiten Kempinski Munich.Thank you so much for sharing your great feedback with us. We are delighted to hear that you enjoyed your stay to the fullest and rated it the highest.Please be assured that we will share your feedback with our entire team.We look forward to welcoming you again soon.Yours sincerely.Your Management Team