酒店回复: Dear Valued Guest, Warm greetings from the Hotel Vier Jahreszeiten Kempinski Munich. What a wonderful Review you have shared with us. Thank you so much for taking your valuable time. We will make sure that the entire team will hear about your kind comments as it is a great endorsement. We hope to welcome you back soon and remain with best regards, Your Management Team.
酒店回复: Dear valued guest,Thank you for taking the time to provide your honest and highly detailed feedback regarding your stay. We deeply regret that your visit to our hotel resulted in such a disappointing experience.We sincerely apologize once again for the disturbance caused by the unannounced construction work. Our Hotel Manager has personally reached out to you via Email. We ask you to please allow us the opportunity through this direct communication. Kind regards, Hotel Management
1人觉得有用
5.0分
高级房
商务出差
推开房门,收到生日小惊喜,lady in red 团队很用心。
早餐后在酒店门口偶遇郑钦文,原来入住了同一酒店,😄下次还会选择凯宾斯基四季!
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酒店回复: Dear valued guest,Greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your great feedback with us. We are delighted to hear that you enjoyed your stay to the fullest and rated it the highest. Please be assured that we will share your feedback with our entire team. We look forward to welcoming you again soon. Yours sincerely. Your Management Team
酒店回复: Dear Valued Guest, greetings from the heart of Bavaria. Thank you so much for sharing your feedback with us. We are delighted to hear that you appreciated our convenient location and the warm service attitude of our team.We understand your comments regarding the room size and the internal environment, and we truly appreciate your constructive feedback. While we are glad to hear that the heating and sound insulation met your expectations and contributed to a comfortable stay, we continuously strive to enhance all aspects of our guest experience. We hope to welcome you back soon and remain with best regards, Your Management Team.
4.5分
高级房
情侣出游
酒店没有健身房,这家凯宾斯基也没有宝莱纳酒吧。 但是酒店距离各个景点很近,乘坐地铁也方便!
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酒店回复: Dear Guest, Thank you for your recent stay and for taking the time to share your feedback with us. We are delighted that you enjoyed your stay with us and have fond memories of it. I will be happy to pass on your feedback to the entire team. However, we're very sorry for the inconvenience you experienced with the gym, sauna, and pool being closed during your visit. These areas were temporarily unavailable due to a full renovation, which was completed to enhance our guest experience.We are pleased to announce that our gym, pool, and sauna are now fully open and operational for all guests.We hope to have the opportunity to welcome you back again to experience our updated wellness facilities firsthandWe look forward to welcoming you back soon. Kind regards,Your Management Team
酒店回复: Dear Valued Guest,Greetings from the heart of Bavaria.Thank you so much for sharing your feedback with us. We are more than delighted to learn that the excellent service and product were as you expected and you are looking back with such fond memories. We will make sure the entire team will know about your fantastic words as they deserve the recognition. We are looking forward to welcoming you back to Munich. Until then, we remain with kindest regards, Your Management Team
酒店回复: Dear valued Guest,Warm greetings from the Hotel Vier Jahreszeiten Kempinski Munich.Thank you for your valuable and constructive feedback. We are delighted to hear that you enjoyed your stay overall and that you are looking back with fond memories. Unfortunately, we were not able to meet all your expectations and we would like to apologise for any inconvenience this may have caused you. Please feel free to contact one of our managers already during your stay if you are not satisfied with a service or product. We would have loved to have had the opportunity to correct our mistakes on the spot. Please note that a toothbrush can be ordered throughout the day from our Guest Services desk, who will be happy to assist you.Please rest assured that we will pass on your straightforward feedback regarding the missing soap with the responsible Manager who will follow up within the department. With over 165 years of history, we are able to offer a variety of room categories, all of which vary in size and design. Our reservations team will be happy to help you find a room category that suits your preferences.We hope once your travel plans bring you back to Munich, we will be able to welcome you back to our property and convince you of the excellent service we are known for.Until then, we remain with kind regardsYour Management Team
5.0分
尊享双人房
其他
环境:不错
服务:不错
卫生:不错
设施:不错
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酒店回复: Dear valued guest,Greetings from the Hotel Vier Jahreszeiten Kempinski Munich.Thank you so much for sharing your great feedback with us. We are delighted to hear that you enjoyed your stay to the fullest and rated it the highest.Please be assured that we will share your feedback with our entire team.We look forward to welcoming you again soon.Yours sincerely.Your Management Team
5.0分
高级套房
家庭亲子
位置好,步行到达广场及皇宫,周边很多餐饮。
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酒店回复: Dear valued guest,Greetings from the Hotel Vier Jahreszeiten Kempinski Munich.Thank you so much for sharing your great feedback with us. We are delighted to hear that you enjoyed your stay to the fullest and rated it the highest.Please be assured that we will share your feedback with our entire team.We look forward to welcoming you again soon.Yours sincerely.Your Management Team
只住了一晚!丝毫没住够!服务都是好的!住的很舒适!干净 早餐也不错😌。慕尼黑的景点相对都进!离查理哨岗,附近的酒店都很近!来出差也可以顺便完了。走几步就是地铁站,去慕尼黑大学也不错!走几步就可以去吃很出名的咸猪手!
8千多块钱两晚的四季酒店,想睡个好觉,在没有通知的情况下早上8点多开始施工。先砸锤子把我们吵醒,再上电钻无法休息。酒店门前泊车十分不方便,出门找服务员拿车前台要排队,门口积压车辆多辆,把我们的车停到马路对面,挡住拐弯车道位置一半,被路过司机呵斥。十分糟糕的酒店。价钱不便宜,酒店主体楼老旧,房间如有迷宫,设备老旧,停车不方便。避雷!需要品质的朋友可参考。
推开房门,收到生日小惊喜,lady in red 团队很用心。
早餐后在酒店门口偶遇郑钦文,原来入住了同一酒店,😄下次还会选择凯宾斯基四季!
地段有优势,酒店员工的服务态度很好,但内部环境一般般,房间面积有点小,但暖气很好,隔音很好,住宿舒适度还行
酒店没有健身房,这家凯宾斯基也没有宝莱纳酒吧。 但是酒店距离各个景点很近,乘坐地铁也方便!
很棒的酒店。
唯一真正让人不舒服的是,圣诞节期间,有几辆又旧又丑、维护不佳的滑雪缆车被用来招待客人。这严重阻碍了进入酒店的通道。
实在无法理解,像这样声誉卓著的酒店管理层,怎么会想出这种主意。
老城中的酒店,房间非常舒适,位置非常好去各景点很方便。 美中不足就是没有行政酒廊。
酒店位置很好,离玛丽亚广场很近,酒店感觉年代比较久了,设施在这个档次也只能算勉强及格,房间没有牙刷香皂很尴尬
环境:不错
服务:不错
卫生:不错
设施:不错
位置好,步行到达广场及皇宫,周边很多餐饮。