酒店回复: Dear yuri zhu,Along with the team of VIE Hotel Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok.Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel.Please do not hesitate to come back and visit us again next time you are in Bangkok.Sincerely, Nunnapas KaewborGuest Experience Manager

酒店回复: Dear Our Valued Guest,Thank you for taking the time to share your detailed feedback. We sincerely regret that your recent stay did not meet your expectations, and we are truly sorry for the inconvenience you experienced from arrival through your stay. Your comments regarding check-in, room allocation, cleanliness, maintenance, and noise have been carefully noted and shared with our management team for immediate review.We fully understand how disappointing it must have been, especially when the comfort and tranquility we strive to provide were not achieved. Please rest assured that we take your observations seriously and will address each point to ensure significant improvements are made.We truly hope you will allow us another opportunity in the future to restore your confidence and provide you with the level of service and comfort synonymous with MGallery.Sincerely, Nunnapas KaewborGuest Experience Manager

酒店回复: Dear Our Valued Guest,Thank you very much for sharing your wonderful feedback.We are delighted to hear that you were very satisfied with your stay and enjoyed our friendly service, delicious breakfast (especially the sushi!), as well as the spacious and comfortable room. It is also great to know that you appreciated our pool and bright, roomy gym.We truly look forward to welcoming you back to VIE Hotel Bangkok – MGallery again in the near future.Sincerely, Nunnapas KaewborGuest Experience Manager

酒店回复: Dear Our Valued Guest,Thank you for sharing your feedback. We are truly sorry to hear about your friend’s distressing experience with the taxi. We completely understand how unsettling this must have been and sincerely apologize for the discomfort caused.Please note that while we are happy to assist with arranging transportation, the drivers operate independently and are not directly under the hotel’s control. Nevertheless, we take your concerns very seriously and our team report this driver to Department of Land for you.We appreciate you bringing this to our attention and hope to have the opportunity to provide a safe and enjoyable experience during your next stay with us.Sincerely, Nunnapas KaewborGuest Experience Manager

酒店回复: Dear Our Valued Guest,Thank you very much for sharing your experience with us.We are delighted to hear that you appreciated the elegant exterior, spacious room, and our convenient location near the BTS, Siam shopping district, and the Airport Rail Link. We are also pleased that you found our team enthusiastic and welcoming.At the same time, we appreciate your comment regarding some facilities appearing dated. Your feedback has been shared with our management team as we continue to improve our product and guest experience.We hope to have the opportunity to welcome you back to VIE Hotel Bangkok – MGallery again in the future.Sincerely, Nunnapas KaewborGuest Experience Manager

酒店回复: Dear Keleaya,Thank you very much for your wonderful review and for choosing VIE Hotel Bangkok, MGallery. We’re delighted to hear that you found our hotel the most comfortable in downtown Bangkok and enjoyed our convenient location, friendly team, delicious meals, and relaxing pool.Your kind words truly motivate us to continue providing the best experience for our guests. We look forward to welcoming you back for another enjoyable stay in the heart of Bangkok soon!Sincerely, Nunnapas KaewborGuest Experience Manager

酒店回复: Dear Our Valued Guest,Thank you for sharing your feedback. We’re glad to hear that you enjoyed the spacious bed and your overall stay. At the same time, we apologize for the noise from the air conditioner and extra bed, and we will review these points with our team to improve guest comfort. We appreciate your comments and hope to welcome you back for an even better experience in the future.Sincerely, Nunnapas KaewborGuest Experience Manager

酒店回复: Dear menlucard,Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the complimentary room upgrade during the National Day holiday. At the same time, we regret that our facilities and lunch experience did not fully meet your expectations. Your comments are valuable to us, and we will review them with our team as we continue working to enhance both our dining offerings and overall guest experience. We hope to have the opportunity to welcome you back for a more satisfying stay.Sincerely,Nunnapas KeawborGuest Experience Manager

酒店回复: Dear Erialc$,Thank you for your kind review. We're delighted to hear you enjoyed our spacious rooms, convenient location near the SIAM shopping district, and our facilities on the 11th floor — the pool and gym are indeed perfect for a balance of relaxation and fitness.We're also glad you found our breakfast above average and the overall experience satisfying. We hope to welcome you back to VIE Hotel Bangkok again soon!Sincerely, Nunnapas KaewborGuest Experience Manager

酒店回复: Dear Our Valued Guest,We very much appreciate your 5 stars rating regarding your stay at VIE Hotel Bangkok - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. Location as often mentioned on the site is excellent. Opposite BTS Ratchatewi and a few minutes walking distance from MBK and Siam Paragon shopping mall. We can't wait to have you as our guest again for another superb experience.Sincerely,Nunnapas KeawborGuest Experience Manager