酒店回复: Dear yuri zhu,Along with the team of VIE Hotel Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok.Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel.Please do not hesitate to come back and visit us again next time you are in Bangkok.Sincerely, Nunnapas KaewborGuest Experience Manager
0.5分
豪华双床房
朋友出游
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本年度住过最差劲的酒店,没有之一,别说五星,一星都配不上。原因有以下几点:
1️⃣十二点到达,说两点才能入住。我们五点过来,说没有房间,又等了半小时。
2️⃣我们订的双床房,一开门,大床,下楼问前台,说让我们等着,他们让人过来把大床分成双床🌚
3️⃣酒店地是脏的
4️⃣洗澡间淋浴很破旧,根本就不可能是 2023 年新装修的,热水很慢。
5️⃣窗户隔音巨差,我们住 20 楼,外面摩的声音超大,之前住的 6 楼都没这样。
6️⃣门隔音更差,晚上走廊说话。隔壁说话。听的清清楚楚。
7️⃣冰箱会响的超级大声,超级超级大声,像十几年前的老旧冰箱的启动声音。真是以为冰箱要爆炸了!!!
7️⃣床头没有充电的插座, 25 年五星级酒店能这样?????
8️⃣洗手间的门巨响,厕所的门开关还会碰到厕所。简直疯狂
9️⃣这个枕头高到根本不能睡人,完全离谱
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酒店回复: Dear Our Valued Guest,Thank you for taking the time to share your detailed feedback. We sincerely regret that your recent stay did not meet your expectations, and we are truly sorry for the inconvenience you experienced from arrival through your stay. Your comments regarding check-in, room allocation, cleanliness, maintenance, and noise have been carefully noted and shared with our management team for immediate review.We fully understand how disappointing it must have been, especially when the comfort and tranquility we strive to provide were not achieved. Please rest assured that we take your observations seriously and will address each point to ensure significant improvements are made.We truly hope you will allow us another opportunity in the future to restore your confidence and provide you with the level of service and comfort synonymous with MGallery.Sincerely, Nunnapas KaewborGuest Experience Manager
酒店回复: Dear Our Valued Guest,Thank you very much for sharing your wonderful feedback.We are delighted to hear that you were very satisfied with your stay and enjoyed our friendly service, delicious breakfast (especially the sushi!), as well as the spacious and comfortable room. It is also great to know that you appreciated our pool and bright, roomy gym.We truly look forward to welcoming you back to VIE Hotel Bangkok – MGallery again in the near future.Sincerely, Nunnapas KaewborGuest Experience Manager
酒店回复: Dear Our Valued Guest,Thank you for sharing your feedback. We are truly sorry to hear about your friend’s distressing experience with the taxi. We completely understand how unsettling this must have been and sincerely apologize for the discomfort caused.Please note that while we are happy to assist with arranging transportation, the drivers operate independently and are not directly under the hotel’s control. Nevertheless, we take your concerns very seriously and our team report this driver to Department of Land for you.We appreciate you bringing this to our attention and hope to have the opportunity to provide a safe and enjoyable experience during your next stay with us.Sincerely, Nunnapas KaewborGuest Experience Manager
酒店回复: Dear Our Valued Guest,Thank you very much for sharing your experience with us.We are delighted to hear that you appreciated the elegant exterior, spacious room, and our convenient location near the BTS, Siam shopping district, and the Airport Rail Link. We are also pleased that you found our team enthusiastic and welcoming.At the same time, we appreciate your comment regarding some facilities appearing dated. Your feedback has been shared with our management team as we continue to improve our product and guest experience.We hope to have the opportunity to welcome you back to VIE Hotel Bangkok – MGallery again in the future.Sincerely, Nunnapas KaewborGuest Experience Manager
酒店回复: Dear Keleaya,Thank you very much for your wonderful review and for choosing VIE Hotel Bangkok, MGallery. We’re delighted to hear that you found our hotel the most comfortable in downtown Bangkok and enjoyed our convenient location, friendly team, delicious meals, and relaxing pool.Your kind words truly motivate us to continue providing the best experience for our guests. We look forward to welcoming you back for another enjoyable stay in the heart of Bangkok soon!Sincerely, Nunnapas KaewborGuest Experience Manager
酒店回复: Dear Our Valued Guest,Thank you for sharing your feedback. We’re glad to hear that you enjoyed the spacious bed and your overall stay. At the same time, we apologize for the noise from the air conditioner and extra bed, and we will review these points with our team to improve guest comfort. We appreciate your comments and hope to welcome you back for an even better experience in the future.Sincerely, Nunnapas KaewborGuest Experience Manager
4.0分
豪华特大床房
朋友出游
酒店国庆期间免费升级了房型 虽然设备比较老旧 但勉强还过得去 在酒店吃了午饭 味道一般 人很少
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酒店回复: Dear menlucard,Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the complimentary room upgrade during the National Day holiday. At the same time, we regret that our facilities and lunch experience did not fully meet your expectations. Your comments are valuable to us, and we will review them with our team as we continue working to enhance both our dining offerings and overall guest experience. We hope to have the opportunity to welcome you back for a more satisfying stay.Sincerely,Nunnapas KeawborGuest Experience Manager
5.0分
豪华特大床套房
朋友出游
满足对于曼谷酒店的要求是一定要陈设新,交通方便。
VIE地处SIAM周边,步行可达SIAM商圈
房间较大,干净整洁,早餐高于平均水平
泳池及健身房在十一楼,很适合休闲健身
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酒店回复: Dear Erialc$,Thank you for your kind review. We're delighted to hear you enjoyed our spacious rooms, convenient location near the SIAM shopping district, and our facilities on the 11th floor — the pool and gym are indeed perfect for a balance of relaxation and fitness.We're also glad you found our breakfast above average and the overall experience satisfying. We hope to welcome you back to VIE Hotel Bangkok again soon!Sincerely, Nunnapas KaewborGuest Experience Manager
1人觉得有用
5.0分
豪华特大床房
朋友出游
非常好,酒店位置也好,装修也可以,非常方便
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酒店回复: Dear Our Valued Guest,We very much appreciate your 5 stars rating regarding your stay at VIE Hotel Bangkok - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. Location as often mentioned on the site is excellent. Opposite BTS Ratchatewi and a few minutes walking distance from MBK and Siam Paragon shopping mall. We can't wait to have you as our guest again for another superb experience.Sincerely,Nunnapas KeawborGuest Experience Manager
很棒的酒店
套房也很大
服务非常贴心
闹中取静的地址
下次还会再定
去central siam很方便
坐公交也是一直转弯就可以上
gym非常好 喜欢了
本年度住过最差劲的酒店,没有之一,别说五星,一星都配不上。原因有以下几点:
1️⃣十二点到达,说两点才能入住。我们五点过来,说没有房间,又等了半小时。
2️⃣我们订的双床房,一开门,大床,下楼问前台,说让我们等着,他们让人过来把大床分成双床🌚
3️⃣酒店地是脏的
4️⃣洗澡间淋浴很破旧,根本就不可能是 2023 年新装修的,热水很慢。
5️⃣窗户隔音巨差,我们住 20 楼,外面摩的声音超大,之前住的 6 楼都没这样。
6️⃣门隔音更差,晚上走廊说话。隔壁说话。听的清清楚楚。
7️⃣冰箱会响的超级大声,超级超级大声,像十几年前的老旧冰箱的启动声音。真是以为冰箱要爆炸了!!!
7️⃣床头没有充电的插座, 25 年五星级酒店能这样?????
8️⃣洗手间的门巨响,厕所的门开关还会碰到厕所。简直疯狂
9️⃣这个枕头高到根本不能睡人,完全离谱
总体很满意哦,工作人员很友善,早餐也好吃,吃了好多寿司,房间很大,很舒服。泳池也不错呢,健身房宽敞明亮
朋友昨晚让酒店代叫出租车简直惊魂,司机不知道要把她带到哪里去,在朋友几次警告下才骂骂咧咧的停车,朋友吓的赶紧打车回酒店了,太差了
酒店外观雅致,房间面积超预期的大,离地铁站近,离暹罗商圈近,离素万那普机场快线末站近,服务热情,设施部分有点老旧。
曼谷市区住过的最舒服的酒店,位置在中心地段 去商场和夜市都方便,工作人员服务也特别好 酒店泳池和餐食都非常的不错
曼谷的最后一晚,还不错,床是超大的,其他设施稍显陈旧。空调声音有点大,加的床翻身异响。总体就算是还可以吧!
酒店国庆期间免费升级了房型 虽然设备比较老旧 但勉强还过得去 在酒店吃了午饭 味道一般 人很少
满足对于曼谷酒店的要求是一定要陈设新,交通方便。
VIE地处SIAM周边,步行可达SIAM商圈
房间较大,干净整洁,早餐高于平均水平
泳池及健身房在十一楼,很适合休闲健身
非常好,酒店位置也好,装修也可以,非常方便