酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience. We value your comments and will be addressing this with our team to ensure improvements are made. We hope you’ll give us another chance to provide you with the stay you deserve.
The room was dirty, AC unit came on every few minutes and was loud. Nothing like the reviews that were reported. Extremely disappointed.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We will address this with our team immediately. We hope you’ll consider giving us another chance to offer you a much better stay.
5.0分
其他
Clean, Comfortable, Convenient
I've stayed here a few times and every time it was clean, comfortable, and convenient.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay with us. Our team works hard to provide a welcoming and comfortable experience, and it’s wonderful to know we met your expectations. We look forward to welcoming you back soon!
我和我的伴侣住得很愉快！我们肯定会再来的！
服务很热情，卫生状况良好
谢谢
#赞#洗漱用品、房间采光、房型格局、交通便利性、周边餐饮、性价比令我满意
房间很干净，酒店地处安静祥和的区域。然而，虽然我没有预订残疾人客房，酒店还是给我安排了一间。如果不是因为一些小问题，这间客房还算不错。房间没有地毯（我不确定这在残疾人客房中是否常见），浴缸里有两个淋浴间，但主淋浴间不太好用——没有热水。此外，这间客房与隔壁房间相连，门的隔音效果不佳。凌晨两点，我被隔壁房间的嘈杂音乐吵醒，之后一直睡不着。最终，我不得不在凌晨四点打电话给前台，要求他们解决这个问题。
我们住过很多希尔顿酒店，但这家Tru酒店让我们重新考虑是否还要再住希尔顿。这显然只是一家“翻新”过的老酒店（这个词用得比较宽泛），楼上的大厅和房间弥漫着陈年烟味和霉味，空调坏了，还有一股怪味，电梯旁的毯子上还有看起来像尿渍和血迹的天花板。希尔顿，拜托，你是想毁了自己的名声吗？！？？
尽管我在 2 月 5 日已经通过 ******** 支付了 160.47 美元，但我还是被收取了额外一晚的住宿费。2 月 6 日，我的 Truist 借记账户被多收了 142.16 美元的一晚费用。
友好的工作人员
价格满意，员工友善
The room was dirty, AC unit came on every few minutes and was loud. Nothing like the reviews that were reported. Extremely disappointed.
Clean, Comfortable, Convenient
I've stayed here a few times and every time it was clean, comfortable, and convenient.