酒店回复: Thank you for the 10 out of 10 — and the XOXO! 💕 We're so glad you enjoyed your stay and felt the love. It was a pleasure having you, and we can’t wait to welcome you back again soon!
5.0分
其他
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The staff was amazing. They were extremely helpful and understanding. The manager really helped me out with my reservations and very much appreciated. Very clean and food was very good.
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酒店回复: Thank you so much for your wonderful feedback! I’m truly glad we could assist you with your reservation and that you felt supported by our entire team. Providing helpful and understanding service is something we take great pride in, and it’s incredibly rewarding to know we made a positive difference during your stay.We’re also happy to hear you found the hotel clean and enjoyed the food — it all adds up to the kind of experience we hope every guest will have with us.We appreciate your kind words and hope to welcome you back to Holiday Inn Express & Suites AFA Northgate in the near future!
2.0分
家庭亲子
Couldn’t find any staff to check us in! Literally weren’t there for over 20 minutes. Had to leave, get dinner, and come back to wait another 20 minutes.
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酒店回复: I truly apologize for the long wait you experienced during check-in. That’s not the kind of service we aim to provide, and I completely understand how frustrating it must have been — especially having to leave, get dinner, and still wait again upon return.We’ve addressed this with our team to ensure better coverage and faster service moving forward. Your time is valuable, and you should never have to wait that long to be welcomed.If you're open to it, we’d appreciate the chance to speak with you directly and make this right. We hope you’ll consider giving us another opportunity to provide the experience you expected and deserved.
5.0分
家庭亲子
This has become my favorite place to stay in Colorado Springs. It is clean. I feel safe. It is convenient.
3.0分
家庭亲子
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This is usually our go to place to stay when visiting the Springs. The last couple of stays have not been what they used to be. This time, the bathroom didn’t look clean, and the room looked like it already needed repairs (chipped walls, blinds didn’t work properly, AC was rattling) and wasn’t cleaned properly (found top to bottle, leaves and stems in our room).
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酒店回复: Thank you for taking the time to share your feedback. We truly appreciate your continued loyalty and are very sorry to hear that your recent stays have not lived up to the high standards you’ve come to expect from us.Please accept our sincere apologies for the cleanliness and maintenance issues you encountered. This is certainly not the experience we aim to provide, and I want you to know that your concerns have been shared with our housekeeping and maintenance teams for immediate review and correction.We value your feedback—it helps us improve—and we hope you'll consider giving us another opportunity to provide the clean, comfortable, and welcoming stay you've previously enjoyed with us.
3.0分
情侣出游
Need larger vanity in bathrooms
Need more than 2 carts for extra luggage for your guests
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酒店回复: Thank you for sharing your feedback. We appreciate your suggestions regarding the bathroom vanity size and additional luggage carts. Your comments have been shared with our management team as we continually look for ways to improve our guest experience. We hope you’ll consider staying with us again so we can provide an even better experience.
4.0分
朋友出游
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The beds were comfortable. But the configuration of the two room suite was a little odd for four adults. To use the restroom you had to walk through the second bedroom.
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酒店回复: Thank you for taking the time to share your feedback with us. We're glad to hear that you found the beds comfortable—restful sleep is so important when you're traveling. We do understand your concern regarding the layout of our two-room suites. While the configuration works well for some guest needs, we realize it may not be ideal for all group types, especially when traveling with multiple adults. Your comments are valuable and will help us continue to improve our guest experience. We hope to have the opportunity to welcome you again in the future!
4.0分
家庭亲子
The hotel was decent, clean, a bit off of the highway. Breakfast was good. I thought the room rate was a little too expensive though.
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酒店回复: Thank you for your review and for choosing to stay with us. We're glad you found the hotel clean and enjoyed our complimentary breakfast—that's always great to hear! We understand your thoughts on pricing and truly appreciate your feedback. Rates can vary depending on demand and local events, but we always aim to provide great value through our service, amenities, and overall experience. We hope to welcome you back the next time you're in Colorado Springs.
2.0分
其他
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Eeh. Ok
Waited 10 minutes to get checked in the poor kid who was trying to run the front desk had to do 1 million different things at one time and he was trying his best while the management sat back in an office and just stared at the people in a line waiting to check in This poor boy was running around doing everything he could try to please everybody by himself. Made me sad for him. The hotel is OK. It could’ve been really good except that there was leftover food under our nightstand from the previous people all that obviously wasn’t cleaned up well
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酒店回复: Dear Bethany,Thank you for taking the time to share your feedback. I want to sincerely apologize for the experience you had at check-in and the condition of your room. What you described does not reflect the standards we aim to uphold, and I’m truly sorry that this left such a poor impression during your stay.We appreciate your recognition of our front desk team member’s efforts—we’re proud of the dedication our staff shows, and we will make sure his hard work is acknowledged. At the same time, it’s clear that we fell short in supporting him and in maintaining the cleanliness of your room, which is unacceptable and will be addressed immediately with our housekeeping and management teams.Please know your comments are not taken lightly. We are actively reviewing procedures to ensure every guest is welcomed efficiently, respectfully, and into a clean, comfortable space. If your travels bring you back to Colorado Springs, we would be grateful for the opportunity to provide you with a much better experience.
4.0分
其他
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Stayed for a lacrosse tournament at AFA. Close to shops and restaurants. The bathroom was still dirty when we arrived to our room that was the only negative. Everyone was friendly and the breakfast was good in am. Wish it opened at 6 though.
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酒店回复: Thank you for staying with us during the lacrosse tournament at the Air Force Academy! We're glad you enjoyed our convenient location near shops and restaurants, and that our team made you feel welcome. It's also great to hear you liked the breakfast—we know how important a good start to the day is, especially during busy tournament weekends.That said, we sincerely apologize for the bathroom not being fully cleaned upon your arrival. This falls short of our standards, and we’ll address it with our housekeeping team to prevent this from happening again.We also appreciate your suggestion about opening breakfast earlier. Guest feedback like yours helps us improve, and we’ll certainly take it into consideration.We hope to have the opportunity to welcome you back for an even better experience next time!Warm regards,
亲亲抱抱
The staff was amazing. They were extremely helpful and understanding. The manager really helped me out with my reservations and very much appreciated. Very clean and food was very good.
Couldn’t find any staff to check us in! Literally weren’t there for over 20 minutes. Had to leave, get dinner, and come back to wait another 20 minutes.
This has become my favorite place to stay in Colorado Springs. It is clean. I feel safe. It is convenient.
This is usually our go to place to stay when visiting the Springs. The last couple of stays have not been what they used to be. This time, the bathroom didn’t look clean, and the room looked like it already needed repairs (chipped walls, blinds didn’t work properly, AC was rattling) and wasn’t cleaned properly (found top to bottle, leaves and stems in our room).
Need larger vanity in bathrooms
Need more than 2 carts for extra luggage for your guests
The beds were comfortable. But the configuration of the two room suite was a little odd for four adults. To use the restroom you had to walk through the second bedroom.
The hotel was decent, clean, a bit off of the highway. Breakfast was good. I thought the room rate was a little too expensive though.
Eeh. Ok
Waited 10 minutes to get checked in the poor kid who was trying to run the front desk had to do 1 million different things at one time and he was trying his best while the management sat back in an office and just stared at the people in a line waiting to check in This poor boy was running around doing everything he could try to please everybody by himself. Made me sad for him. The hotel is OK. It could’ve been really good except that there was leftover food under our nightstand from the previous people all that obviously wasn’t cleaned up well
Stayed for a lacrosse tournament at AFA. Close to shops and restaurants. The bathroom was still dirty when we arrived to our room that was the only negative. Everyone was friendly and the breakfast was good in am. Wish it opened at 6 though.