酒店回复: Dear chardai,Thank you very much for your wonderful review and for awarding us perfect scores across all categories. We are truly delighted to learn that you enjoyed our amenities, cleanliness, surroundings, and service.It is a pleasure to know that you found your room spacious, clean, and well-equipped, especially with the fully equipped kitchen to enhance your comfort and convenience. Your kind words about our friendly team are greatly appreciated and will certainly be shared with them as encouragement.We are also pleased that you found our location convenient, with easy access to the BTS station and nearby shopping destinations such as Siam Square, Central Plaza, and Paragon. Being situated in a prime area that allows our guests to explore the city with ease is something we are very proud of.Thank you once again for your generous feedback. We look forward to welcoming you back for another exceptional stay in the near future.Yours sincerely,Guest Relations Executive

酒店回复: Dear Valued Guest ,Thank you very much for taking the time to share your feedback with us.We’re pleased to hear that you found our location convenient, especially with the BTS station nearby. As our hotel is situated in a lively area, there can be some ambient noise at night, and we truly appreciate your understanding. For guests who prefer a quieter stay, we are always happy to recommend rooms on higher floors or away from the main road whenever possible.Regarding our guests, we welcome travelers from many different cultures and backgrounds, and we strive to provide a comfortable and respectful environment for everyone. We’re sorry if anything felt unusual during your stay and appreciate you sharing your perspective.Thank you as well for your comments on our breakfast. Your feedback is valuable and will be shared with our team as we continue to improve our offerings.We appreciate your honest review and are glad you highlighted that our hotel can be a great choice for guests who enjoy nightlife and easy access to the city. We hope to have the opportunity to welcome you again in the future.Warm regards,Guest Relation Executive

酒店回复: 尊敬的 Oleg8： 感谢您分享您近期入住体验的反馈。我们很高兴得知您对我们酒店的清洁度和员工的专业素养感到满意。 我们也感谢您对屋顶泳池、健身设施和早餐的建设性评价。您的反馈对我们非常宝贵，我们将继续努力提升设施质量和整体宾客体验。 很高兴您成为我们的客人，我们希望未来能再次欢迎您。 此致， 曼谷莎玛素坤逸服务式公寓

酒店回复: 尊敬的宾客： 非常感谢您抽出时间与我们分享您近期的入住体验。我们很高兴得知您觉得我们酒店位置便利，尤其因为它靠近娜娜街和其他主要景点，步行即可到达。我们深知地理位置在旅行中的重要性，很高兴它为您的入住体验带来了积极的提升。 我们也感谢您对酒店设施的坦诚反馈。虽然我们很遗憾泳池由于规模过大未能达到您的预期，但我们很高兴得知这并未显著影响您的整体体验，因为您大部分时间都在探索和享受周边地区。 很高兴得知您在我们酒店的整体住宿体验非常愉快。您的好评激励着我们团队继续努力，为所有宾客提供难忘而满意的体验。 我们真诚地希望不久的将来再次欢迎您光临，并祝您旅途平安愉快。 此致， 宾客关系主管

酒店回复: 尊敬的Sun Pong， 非常感谢您抽出时间与我们分享您的反馈。我们很高兴听到您觉得我们的员工友好且乐于助人，尤其是前台的Khun Panadda——您的好评一定会传达给她和我们的团队。 我们也感谢您就夜间噪音和酒店整体状况提出的诚恳建议。您的反馈非常宝贵，我们正在积极改进，以提升客人的舒适度和整体体验，尤其是在我们地理位置优越、环境优美的情况下。 我们真诚感谢您多年来的支持，并希望未来有机会再次欢迎您，为您带来更宁静、更现代化的体验。 此致， 曼谷莎玛素坤逸酒店管理团队

酒店回复: 尊敬的客人， 感谢您抽出宝贵时间分享您的体验。我们很高兴听到您对宽敞的房间、开放式厨房和洗衣机的赞赏。我们了解 Nana Plaza 热闹的环境有时会很吵，我们建议您下次入住时要求更安静的房间，以获得更宁静的体验。 我们非常感谢您的反馈，并期待将来再次欢迎您！ 此致， 曼谷素坤逸莎玛酒店

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations. Your comments are very important to us, and we truly regret any inconvenience you encountered during your stay.We appreciate your recognition of our spacious rooms, great location, and value for money. However, we are very sorry to hear about the service delays, cleanliness issues, and noise disturbances you faced. Please rest assured that we take these concerns seriously and will address them with our team to improve our service efficiency and housekeeping standards.We strive to provide a welcoming and comfortable experience for all guests, and your feedback helps us make necessary improvements. We truly appreciate your insights and hope to have the opportunity to serve you better in the future.Best regards,Shama Sukhumvit Bangkok

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback.We are truly sorry to learn about your dissatisfaction regarding the key card charge and the manner in which the situation was communicated. Please allow us to clarify that the THB 300 charge per key card is a standard replacement fee applied only in cases where the card is not returned upon check-out. This fee is in place to cover the cost of replacement and system reprogramming, and it is not intended to cause inconvenience to our guests.However, we sincerely apologize if the explanation provided at the time was unclear or if the communication caused any frustration to you or your wife. It is certainly not our intention to upset our guests, and we regret that the interaction did not meet your expectations. Your comments regarding our staff’s response have been shared with the team to ensure we improve our communication and service approach moving forward.We value all our guests equally and are committed to providing a welcoming and respectful environment to everyone. Should you wish to discuss this matter further, please feel free to contact us directly. We would appreciate the opportunity to restore your confidence in our service.Kind regards,Guest Relation Executive

酒店回复: 亲爱的 Aleksei， 感谢您与我们分享您的评论。我们很高兴听到您发现房间干净整洁，并配备了洗衣机和餐具等设施。我们也很高兴得知您喜欢台球桌、楼上美丽的景色以及我们的屋顶游泳池。 我们感谢您对游泳池的反馈，并将考虑它以进行未来的改进。我们希望再次欢迎您再次享受愉快的住宿。 此致， 曼谷莎玛素坤逸酒店

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience at our hotel did not meet your expectations. Please allow us to address your concerns:Bedding Quality: We apologize for the discomfort caused by the pillows and mattress. Your feedback is invaluable, and we will review our bedding quality and consider improvements to ensure a restful stay for our guests.Room Security: We take the safety and security of our guests very seriously. Our team will immediately inspect and address the issue with the room door to ensure it closes securely.Soundproofing: We regret that noise disturbed your stay. We will explore ways to improve sound insulation, particularly for rooms on lower floors, to provide a quieter environment.Location Noise: Being in a vibrant and bustling area can sometimes bring challenges. We recommend higher-floor rooms or our quieter room options for families seeking a more peaceful experience.Unusual Nighttime Incident: We are very concerned about your mention of someone knocking on your door late at night. This is not reflective of the safe environment we strive to maintain. We will thoroughly investigate this incident to ensure such occurrences are avoided in the future.Your feedback helps us identify areas for improvement, and we are committed to enhancing our guests’ experience. Please feel free to contact us directly if you’d like to discuss your concerns further. We hope you’ll give us another opportunity to provide you with the exceptional stay you deserve.Warm regards,Shama Sukhumvit Bangkok