酒店回复: Dear Huanyoushijiedesunny,Thank you very much for your wonderful feedback and for sharing your experience with us. We are delighted to hear that you enjoyed your spacious room with a balcony, the comfortable bed, and the full Clarins bathroom amenities. It’s also great to know that our team—from the front desk to our drivers and restaurant staff—helped make your stay pleasant and seamless.We appreciate your comments regarding luggage storage and breakfast variety. Your insights are very valuable, and we will take them into consideration to further enhance our services.It was a pleasure welcoming you to Royal St Georges Hotel Interlaken, and we hope to have the opportunity to host you again for another memorable stay.Warm regards,Pierre MahonFront Office ManagerRoyal St Georges Hotel Interlaken – MGallery Collection

酒店回复: Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We are glad that you enjoyed the views from our Baroque-style room and found our location convenient near Interlaken Ost station.We are sorry to hear that you felt the overall value did not fully meet your expectations. Your comments are important to us, and we will continue working to enhance the guest experience across all aspects of our hotel.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.Warm regards,Pierre MahonFront Office ManagerRoyal St Georges Hotel Interlaken – MGallery Collection

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to read that your experience with us did not meet your expectations and regret the inconvenience you described.Please be assured that the points you have raised regarding the cleanliness, check-in process, facilities, and Wi-Fi access have been carefully noted and will be reviewed in detail with our management team. We continuously work on improving our services, and your comments will help us in this process.We are sorry that you chose to shorten your stay and that our team did not have the opportunity to restore your confidence during your time with us. While the reservation was booked under non-refundable conditions, we nevertheless regret that you left with such an impression.We thank you once again for your feedback and sincerely hope that you may allow us another opportunity in the future to provide you with a more positive experience.With sincere regards,Pierre MahonFront Office ManagerHotel Royal St. Georges Interlaken – MGallery Collection

酒店回复: Dear Guest,Thank you so much for your outstanding review and for sharing such thoughtful impressions of your stay with us.We are delighted to know that you appreciated our complimentary shuttle service—it’s wonderful to hear it made your journey more comfortable. We’re also glad that you enjoyed the freshness of our breakfast and that your little ones had a great time in our garden.A special thank you for your kind words about Aristotelis. He is indeed a valued member of our team, and your praise will mean a great deal to him. Creating memorable moments through warm, attentive service is exactly what we strive for.We truly hope to welcome you and your family back to Interlaken for another exceptional stay.Warmest regards,Pierre MahonFront Office ManagerRoyal St Georges Hotel Interlaken – MGallery Collection

酒店回复: Dear Guest,Thank you very much for your wonderful review and for sharing your impressions of your stay with us at the Royal St Georges Hotel Interlaken – MGallery Collection.We are delighted to hear that you appreciated our central location, the picturesque mountain views, and the charm of our historic property. It’s also lovely to know you enjoyed the local delights nearby – especially the ice cream across the street!We hope to have the pleasure of welcoming you back soon for another memorable visit to Interlaken.Warm regards,Pierre MahonFront Office ManagerRoyal St Georges Hotel Interlaken – MGallery Collection

酒店回复: Dear Guest,Thank you for sharing your feedback and for choosing Hotel Royal St. Georges Interlaken. We are delighted that our team’s service left a positive impression on you, as guest satisfaction is our top priority.We continuously strive to enhance our guest experience, and your insights are invaluable in this process. If you would be willing to share more details about your stay, I would greatly appreciate the opportunity to learn from your experience. Please feel free to contact me.We truly hope to welcome you back in the future and provide you with an even more seamless and enjoyable stay.Best regards,Pierre MahonFront Office ManagerHotel Royal St. Georges Interlaken – MGallery Hotel Collection

酒店回复: Dear Guest,Thank you for sharing your experience with us. I am truly sorry for the many inconveniences you encountered during your stay.The room key system failure upon your arrival was an unexpected technical issue, and I deeply regret the difficulties it caused. I fully understand how frustrating it must have been to wait while we worked to resolve this situation.I am also very sorry to hear about your disappointing breakfast experience. The shortage of food, especially with such a large group, and the unprofessional attitude you described from our staff are unacceptable and not reflective of the service we strive to provide. Please rest assured that I will personally address this with the relevant departments to ensure immediate corrective actions.Once again, I sincerely apologize for the negative impression we left, and I hope we may have the chance to restore your trust in the future.Warm regards,Pierre MahonFront Office ManagerRoyal St Georges Hotel Interlaken – MGallery Collection

酒店回复: Dear L. Du,Thank you for sharing your experience! We are delighted to hear that you and your family enjoyed your stay, found the room comfortable, and appreciated the variety at breakfast.It’s wonderful that our location and amenities met your expectations. We look forward to welcoming you back to Royal St. Georges Interlaken – MGallery Collection for another memorable stay.Warm regards,Pierre MahonFront Office ManagerRoyal St. Georges Interlaken – MGallery Collection

酒店回复: Dear Guest,Thank you for your wonderful feedback following your stay at Royal St Georges Hotel Interlaken. We are delighted to hear that you enjoyed your spacious room, our amenities, the breakfast and dinner, as well as the train station transfer and complimentary city transport card.It is always a pleasure to know our guests appreciate the details we provide, from the coffee and tea facilities to the full range of Clarins products and cozy bathrobes. Your kind words will be shared with our team, who will be thrilled to know their efforts contributed to your enjoyable stay.We look forward to welcoming you back soon for another memorable experience.Warm regards,Pierre MahonFront Office ManagerRoyal St Georges Hotel Interlaken – MGallery Collection

酒店回复: 非常感谢 Bhail 先生的好评和推荐！我们很高兴听到您喜欢我们酒店的古典美、优美的景色以及便利的交通。我们非常感谢您的反馈，并希望很快再次欢迎您！ Sebastian M， 前台