It was really a great choice to pick Vana Belle for our first visit to Koh Samui! The hotel has a private beach and a total of 79 rooms, each with a private pool. Golf carts are available to take you anywhere, which is super convenient.
There are two restaurants and one pool bar in the hotel. The Western restaurant Kiree and the Thai restaurant Panali are both extremely delicious. For breakfast, you can either order from the menu or enjoy the buffet, and the kids love this form of breakfast very much.
The housekeeping ladies clean the rooms three times a day, and they even drew a family portrait for us, which was such a nice surprise! Since we had some questions about the room type on the day of check-in, the front desk supervisor Ms. Bou explained everything to us patiently and professionally. What's more, we got an upgrade to two rooms on the last night, which made our experience absolutely perfect!
此行最好最好的酒店。服务好，环境好，硬件房间好，海滩面粉一样好，海水果冻一般好。
去了泰国好多次，曼谷，芭堤雅，华欣，甲米，清迈和普吉。这次来了苏梅，行程里最完美的一站。丛林房都能看到海，洗漱用品是panpuri，床品干净，开夜床送点心，服务好的不得了。早餐还是点餐的，一切都是那么完美。
房间号：724
厕所非常大，浴缸也可以观海。无边泳池晒不到太阳，水有点凉。不过不耽误出片。
但是国内的vx加不上国际版的wechat，管家有wechat，加不上。
没电梯，我们去了安通国家公园之后腿废了，往返上楼就会很要命。
缺点：高档酒店位置一般有点偏，酒店很深，需要坐酒店接驳车才能出去，酒店外面吃东西的地方很少，好在还有个711。酒店自己的全时段餐厅也不难吃。早餐也还行。
酒店位置较好，离机场15分钟车程，酒店门口街区吃饭，711，马杀鸡都很方便。房间很大（室内泳池比较小），装横风格高档。整体的服务包括luggy都令人满意，欢迎水果仪式感满满，真正做到了宾至如归。酒店的沙滩非常长且砂质柔软，只是实在太晒了没有好好享受。不足之处是餐饮的味道比较普通。
作为万豪旗下的高奢酒店，其在环境、卫生和酒店设施方面基本达到标准。酒店服务人员的态度也很不错，尤其是前台人员Alex，在我们入住期间提供了很多帮助。
这里着重要说的是该酒店的房型和房间隔音问题。首先我们在第一晚没有住到预订的房型，虽然酒店经理提出了解决方案，但是还是让我们略感失望。第二天好不容易换到了预订的期望的房间，没想到因为房间是联通房，隔音效果奇差，导致隔壁房间半夜的噪音把我们吵醒无法继续入睡的地步。作为一家高奢酒店，房间隔音效果如此不好，实在太影响入住体验了。即便酒店服务人员尽力在其他细节上予以弥补，这一较大问题也不得不单独提出来，也算给其他入住的顾客一个提醒。
第一次来苏梅岛，选择Vana Belle真的是选对了！酒店有私人海滩，一共79个房间，房间有私人泳池，去哪里都有golf cart接送，超级方便。酒店有两个餐厅，一个泳池bar，西餐厅kiree,泰餐厅panali都非常美味，早餐有菜单可以单点也可以自助，孩子们都非常喜欢这种形式的早晨。Hosekeeping姐姐一天打扫3次，还给我们画了全家福，太让人惊喜了！由于入住当天我们对房型有些疑问，前台主管MS BOU非常耐心、专业的给我们解释，而且最后一晚升级了两个房间，体验感瞬间拉满！！
It was really a great choice to pick Vana Belle for our first visit to Koh Samui! The hotel has a private beach and a total of 79 rooms, each with a private pool. Golf carts are available to take you anywhere, which is super convenient.
There are two restaurants and one pool bar in the hotel. The Western restaurant Kiree and the Thai restaurant Panali are both extremely delicious. For breakfast, you can either order from the menu or enjoy the buffet, and the kids love this form of breakfast very much.
The housekeeping ladies clean the rooms three times a day, and they even drew a family portrait for us, which was such a nice surprise! Since we had some questions about the room type on the day of check-in, the front desk supervisor Ms. Bou explained everything to us patiently and professionally. What's more, we got an upgrade to two rooms on the last night, which made our experience absolutely perfect!
#Incredible staff and friendly service#
5星🌟，服务非常好，每个服务员都是用心在服务，海滩非常好，沙子细腻，沙滩的服务也非常好，总之这是苏梅岛服务最好的酒店，早餐是半自助半点餐，早餐吃的特别爽，酒店虽然不大，但是蛮精致的，很温馨，另外门口那个保安引导过马路和过车的大爷也特别好，反正没有一个不好的！
景色就不用说了，很震撼，管家也非常贴心，位置很好去哪都很方便，早餐吃了五天，非常美味，但其实三天就吃腻了，不过不影响五星好评
服务太差了，说好11点换房，管家还反复提醒一定要11点，我们按时收拾好行李 等着，却没人来接我们。完全不守时 让我们大热天等了半个多小时，白白浪费我们时间。这对于1万人民币一晚的价格来说 体验太差了，没有享受到该有的服务。
首晚赠送的甜点上爬满了小虫子 也不说用东西罩住 差劲
总的来说一切都很好，但餐饮和清洁服务没有达到应有的水平！
环境很美的