酒店回复: Dear Valued Guest,Thank you for your feedback on your recent stay with us. We're pleased to hear you enjoyed our warm and considerate service, especially from our concierge and front desk staff.We apologize for any inconvenience caused by the pool's closure and appreciate your understanding regarding our facilities. We continuously work to improve our offerings.We're glad you found value in your stay and enjoyed meeting fellow guests. We look forward to welcoming you back soon.Warm regards,The hotel management team

酒店回复: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Mercure Chiang Mai. We appreciate your comments as they help us better understand our guests’ experiences.We are pleased to learn that you found the room and facilities decent; however, we regret that certain aspects did not fully meet your expectations in terms of value and overall condition. Please be assured that we continuously review our facilities as part of our ongoing improvement plans.We also sincerely apologize for the noise disturbance you experienced. Guest comfort is very important to us, and we do offer alternative room locations upon request. For future stays, our team would be pleased to assist in arranging a quieter room facing away from the street, subject to availability.Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay.Kind regards,Sirisook MooreGeneral Manager

酒店回复: Dear Valued Guest,Thank you very much for sharing your detailed feedback and for rating your stay positively.We are delighted to hear that you enjoyed our convenient location, with easy access to the airport, Old City, nearby supermarket, and local market. It is also encouraging to know that you appreciated the spacious beds and found our complimentary shuttle service helpful, as well as the friendly and attentive service from our team—especially our bell staff.At the same time, we appreciate your honest comments regarding the facilities and breakfast. Your feedback is valuable and has been shared with the relevant teams as we continue to review opportunities to enhance our product and dining experience.Thank you once again for choosing Mercure Chiang Mai. We truly appreciate your feedback and look forward to welcoming you back for an even better stay in the future.Warm regards,Sirisook MooreGeneral Manager

酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback and for rating your stay highly.We are pleased to hear that you enjoyed our convenient location, spacious rooms and beds, swimming pool, and especially our breakfast. Your kind comments are truly appreciated and will be shared with our team.At the same time, we thank you for your honest remarks regarding the renovations and facilities. Your feedback is valuable to us, and please be assured that we are continuously reviewing improvement plans to enhance our facilities and overall guest experience.We truly appreciate your stay with us and look forward to welcoming you back to Mercure Chiang Mai again in the future.Warm regards,Sirisook MooreGeneral Manager

酒店回复: 尊敬的 Louis SH： 非常感谢您亲切的评价。我们很高兴听到您喜欢我们团队的热情服务、宽敞的客房和舒适的床铺。我们也很高兴得知您觉得这次入住物超所值，并认为我们酒店是同类酒店中最好的。 我们非常感谢您的反馈，并期待在不久的将来再次欢迎您入住清迈美居酒店，享受愉快的住宿体验。 此致， Sirisook Moore 总经理

酒店回复: 尊敬的宾客： 感谢您抽出时间分享您近期在清迈美居酒店的入住体验。 对于您因水槽生锈而遇到的不便，我们深表歉意。请放心，您的反馈已提交给我们的工程和客房服务团队，以便我们立即处理并解决问题。确保设施的清洁安全是我们的首要任务，您的反馈有助于我们发现需要改进的地方。 积极的一面是，我们很高兴听到您喜欢我们便利的地理位置，并且我们团队的友好服务为您的入住体验做出了贡献。 我们非常重视您的反馈，并希望有机会再次欢迎您，为您带来更美好的体验。 此致， Sirisook Moore 总经理

酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We are glad to hear that you found our location convenient and appreciated the nearby dining options.We understand your concern regarding the higher room rates during the Yi Peng Lantern Festival, as this period is one of Chiang Mai’s peak seasons. We also appreciate your comments about the age of the facilities and the bathroom ventilation. Your feedback is valuable and will be shared with our team as we continue improving the guest experience.Thank you once again for staying with us. We hope to welcome you back to Mercure Chiang Mai on a future visit.Warm regards,Sirisook MooreGeneral Manager

酒店回复: Dear Valued Guest,Thank you very much for your perfect score and for sharing your kind and detailed feedback.We are pleased to know that you found the hotel clean, convenient, and that our team provided attentive and friendly service. It is especially rewarding to hear that our front desk team was able to assist you upon arrival and make your journey from the airport smoother.Regarding the location, while the Old Town is approximately a 20-minute walk away, we are pleased to offer a shuttle service to the Old Town for our guests’ convenience, in addition to the nearby Tops supermarket that many guests find very useful.Your encouraging comments are greatly appreciated and will be shared with our team as motivation to continue delivering warm and helpful service.We look forward to welcoming you back to Mercure Chiang Mai in the near future.Kind regards,Sirisook MooreGeneral Manager

酒店回复: 尊敬的宾客： 非常感谢您抽出宝贵时间分享您的反馈。我们很高兴得知您对我们干净整洁的设施、优质的服务以及便利的地理位置（方便前往超市和市中心）感到满意。 我们衷心感谢您的赞扬，并期待您再次光临清迈美居酒店。 此致， Sirisook Moore 总经理

酒店回复: 尊敬的 Ang55555， 非常感谢您抽出时间分享您在清迈美居酒店的入住体验。我们很高兴您喜欢我们的服务和舒适的住宿体验。 我们真诚地感谢您对泳池深度的反馈，并将考虑您的反馈，以提升各年龄段宾客的安全标准。 我们期待很快再次欢迎您的到来。 Sirisuk Mohr，总经理