酒店回复: Dear Valued Guest,Thank you for your feedback on your recent stay with us. We're pleased to hear you enjoyed our warm and considerate service, especially from our concierge and front desk staff.We apologize for any inconvenience caused by the pool's closure and appreciate your understanding regarding our facilities. We continuously work to improve our offerings.We're glad you found value in your stay and enjoyed meeting fellow guests. We look forward to welcoming you back soon.Warm regards,The hotel management team
酒店回复: Dear Valued Guest,Thank you very much for sharing your detailed feedback and for rating your stay positively.We are delighted to hear that you enjoyed our convenient location, with easy access to the airport, Old City, nearby supermarket, and local market. It is also encouraging to know that you appreciated the spacious beds and found our complimentary shuttle service helpful, as well as the friendly and attentive service from our team—especially our bell staff.At the same time, we appreciate your honest comments regarding the facilities and breakfast. Your feedback is valuable and has been shared with the relevant teams as we continue to review opportunities to enhance our product and dining experience.Thank you once again for choosing Mercure Chiang Mai. We truly appreciate your feedback and look forward to welcoming you back for an even better stay in the future.Warm regards,Sirisook MooreGeneral Manager
酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback and for rating your stay highly.We are pleased to hear that you enjoyed our convenient location, spacious rooms and beds, swimming pool, and especially our breakfast. Your kind comments are truly appreciated and will be shared with our team.At the same time, we thank you for your honest remarks regarding the renovations and facilities. Your feedback is valuable to us, and please be assured that we are continuously reviewing improvement plans to enhance our facilities and overall guest experience.We truly appreciate your stay with us and look forward to welcoming you back to Mercure Chiang Mai again in the future.Warm regards,Sirisook MooreGeneral Manager
5.0分
标准双床房
家庭亲子
原文
翻译由AI提供
性价比超高！员工们都非常友好。房间很大，床垫也很舒服。
延迟退房到下午6点需要支付600泰铢。
在同等级酒店中，这家是最好的。
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酒店回复: 尊敬的 Louis SH：
非常感谢您亲切的评价。我们很高兴听到您喜欢我们团队的热情服务、宽敞的客房和舒适的床铺。我们也很高兴得知您觉得这次入住物超所值，并认为我们酒店是同类酒店中最好的。
我们非常感谢您的反馈，并期待在不久的将来再次欢迎您入住清迈美居酒店，享受愉快的住宿体验。
此致，
Sirisook Moore
总经理
点评来源 Trip.com
4.0分
标准特大床房
独自旅行
原文
翻译由AI提供
这可能是泰国普遍存在的问题，但作为雅高酒店集团旗下的美居酒店，我觉得设施需要翻新了。
最大的问题是洗手池里流出铁锈水。水放满后能看到明显的铁锈沉淀物。我刷完牙最后都得用瓶装水漱口。
淋浴我就不多说了。
酒店位置绝佳。
员工服务态度非常好。
关键就是铁锈水。
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酒店回复: 尊敬的宾客：
感谢您抽出时间分享您近期在清迈美居酒店的入住体验。
对于您因水槽生锈而遇到的不便，我们深表歉意。请放心，您的反馈已提交给我们的工程和客房服务团队，以便我们立即处理并解决问题。确保设施的清洁安全是我们的首要任务，您的反馈有助于我们发现需要改进的地方。
积极的一面是，我们很高兴听到您喜欢我们便利的地理位置，并且我们团队的友好服务为您的入住体验做出了贡献。
我们非常重视您的反馈，并希望有机会再次欢迎您，为您带来更美好的体验。
此致，
Sirisook Moore
总经理
酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We are glad to hear that you found our location convenient and appreciated the nearby dining options.We understand your concern regarding the higher room rates during the Yi Peng Lantern Festival, as this period is one of Chiang Mai’s peak seasons. We also appreciate your comments about the age of the facilities and the bathroom ventilation. Your feedback is valuable and will be shared with our team as we continue improving the guest experience.Thank you once again for staying with us. We hope to welcome you back to Mercure Chiang Mai on a future visit.Warm regards,Sirisook MooreGeneral Manager
酒店回复: Dear Valued Guest,Thank you very much for your perfect score and for sharing your kind and detailed feedback.We are pleased to know that you found the hotel clean, convenient, and that our team provided attentive and friendly service. It is especially rewarding to hear that our front desk team was able to assist you upon arrival and make your journey from the airport smoother.Regarding the location, while the Old Town is approximately a 20-minute walk away, we are pleased to offer a shuttle service to the Old Town for our guests’ convenience, in addition to the nearby Tops supermarket that many guests find very useful.Your encouraging comments are greatly appreciated and will be shared with our team as motivation to continue delivering warm and helpful service.We look forward to welcoming you back to Mercure Chiang Mai in the near future.Kind regards,Sirisook MooreGeneral Manager
5.0分
标准特大床房
情侣出游
原文
翻译由AI提供
干净整洁，服务周到，地理位置优越，靠近超市和市中心。
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酒店回复: 尊敬的宾客：
非常感谢您抽出宝贵时间分享您的反馈。我们很高兴得知您对我们干净整洁的设施、优质的服务以及便利的地理位置（方便前往超市和市中心）感到满意。
我们衷心感谢您的赞扬，并期待您再次光临清迈美居酒店。
此致，
Sirisook Moore
总经理
酒店的设施和面貌略显老旧，但考虑到清迈的整体发展水平，这个也可以理解。让人觉得赞叹的地方还是他的服务，非常热情贴心，门口礼宾的小哥总是满脸笑容热情相助，反复提取和寄存行李也是不厌其烦，还帮助游客查询信息和叫车，真的非常周到，这是酒店出色的软实力。前台的小姐姐也很温柔细心。游泳池晚上去看了一下没开，不知道为什么。因为美居是法国酒店，法国游客比较多，还碰到了整团的法国游客。总体感觉还是相当不错，性价比非常高！
位置优势突出：清迈机场打车仅需180泰铢可达，步行十余分钟即抵古城；出门右转有超市，左转直行150米左右有菜场，购买水果方便。
房间与餐食：床铺宽敞，但设施略显陈旧；早餐水准很一般，没有亮点。
服务加分项：工作人员，特别是行李员，服务态度很不错。酒店提供免费班车去Market与Shopping Mall，可省下单程打车费。
酒店位置不错，旁边就有**秀，酒店很大，还有游泳池，房间和床也很大，装修比较早了，设施略显老旧，早餐很不错
性价比超高！员工们都非常友好。房间很大，床垫也很舒服。
延迟退房到下午6点需要支付600泰铢。
在同等级酒店中，这家是最好的。
这可能是泰国普遍存在的问题，但作为雅高酒店集团旗下的美居酒店，我觉得设施需要翻新了。
最大的问题是洗手池里流出铁锈水。水放满后能看到明显的铁锈沉淀物。我刷完牙最后都得用瓶装水漱口。
淋浴我就不多说了。
酒店位置绝佳。
员工服务态度非常好。
关键就是铁锈水。
美居酒店平时的价格性价比是非常高的，但是这次我们来正好赶上了清迈的天灯节，所以价格飙到了每晚超过1000，如果你想来清迈的话，建议还是避开天灯节这一周
有一说一，这个酒店周围出行包括吃饭都非常方便，酒店门口就有一家热料店，还有一家非常推荐的沙拉店
酒店设施比较老旧，应该是很多年前建成的卫生间里没有通风的，所以晾衣服有点麻烦
虽然设施比较老旧，卫生还比较干净，离古城不算很近，要走路二十多分钟，旁边就有Tops超市很方便，服务周到，态度热情！从机场打车到酒店没零钱，前台热情的帮忙换零钱，很好！
干净整洁，服务周到，地理位置优越，靠近超市和市中心。
酒店各方面都很好，服务和设施都很棒，就是游泳池对孩子来说太深了。
酒店地理位置便利，位于市中心，设施齐全。