It was an extremely unpleasant experience. I booked the hotel in advance, but due to a change in my itinerary, I requested to cancel the reservation 5 days ahead of time. However, the hotel unilaterally refused to approve the cancellation, which is simply unbelievable! You should know that in China, most hotels allow reservations to be canceled at any time even on the check-in day!
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酒店回复: Subject: Your stay at Best Western Patong BeachDear Xiong You,Greetings from Best Western Patong Beach, Phuket. May I begin by saying how sorry I was to read your review of your stay with us. As part of the Best Western Hotels & Resort chain, our overwhelming aim is the total satisfaction of our guests, and I must offer a genuine apology that your stay did not meet your expectations. Regarding the issue of the refund of your booking I would like to politely clarify it. As per your booking has been made by the 3rd party website so the cancellation conditions have been identified upon booking was made so, please recheck the conditions. After thought investigate, we found 3 bookings made by you. See the details below:• 26-28 September 2025 Free Cancel Policy Condition.• 27-30 September 2025 Free Cancel Policy Condition.• 28-30 September 2025 Non-Refundable due to the Promotion Rate.The above bookings have been canceled as per your request and there is only one booking which was charged due to the conditions which were mentioned on the website. I do hope that if you are returning to Phuket in the future again, we will have the opportunity to welcome you.Once again, we greatly appreciate your time in reviewing your stay with us.Warmest Regards,Phakapol Yawaluk (Addy)General ManagerBest Western Patong Beach
酒店位置非常好，房间也还行，前台服务好有礼貌，泳池好看，水很清凉，拍照超赞
感谢 Dada 推荐这家酒店，住宿环境和景色都很棒，员工服务周到，房间干净整洁，设施齐全。
前台服务非常好，我印象深刻，特别是 Bus。
客房服务还有待改进。入住当天，浴室里没有给我放杯子，而且放茶和咖啡的杯子里有头发，在客人入住前没有仔细检查。
总的来说，我丈夫对这家酒店非常满意。
非常不愉快的体验，我提前预定了酒店，因行程有变，提前5天申请取消预定，但是酒店单方面并不同意取消，简直令人难以置信！要知道，在中国，大部分酒店入住当天都可以随时取消！
It was an extremely unpleasant experience. I booked the hotel in advance, but due to a change in my itinerary, I requested to cancel the reservation 5 days ahead of time. However, the hotel unilaterally refused to approve the cancellation, which is simply unbelievable! You should know that in China, most hotels allow reservations to be canceled at any time even on the check-in day!
这次住宿总体来说非常好，位置就在芭东海滩区域的中心地带，步行即可到达江西冷购物中心，附近有很多餐馆。房间很干净，水压也很足，员工会说英语。早餐一般，游泳池有点小。
这是我住过最糟糕的酒店了。我本来以为连锁酒店至少会有个基本水准，结果大失所望，后悔不已。可以说，这家酒店毁了我的普吉岛之行。
每天都要跟各种虫子搏斗，比如蚂蚁和蟑螂等等。房间里湿度非常高，每次洗完澡地板都会湿哒哒的。可能是因为潮湿和脏乱吧，房间的灯光也很昏暗。隔音差到极致，各种噪音让我感觉睡在外面都比这里强。而且，酒店员工的服务态度也非常不友好。除了离江西冷购物中心比较近之外，其他所有方面我都完全不推荐。宁愿多花点钱去住别的酒店吧。快逃离这里吧！！
房间蛮干净，挺大的。性价比高。相对来说比较划算。还有顶楼的露天泳池，也很出片。下午过去游玩人也不多 。跟家人出来游玩的，希望的是能有中文服务交流，要是没有家人的交流情况下，我自己无法交流😅还有就是房间里互通的那扇门，咱也不懂，住好几家酒店有这个。还是有点吓人的🙃不理解，酒店总体的环境还是比较干净的不错🥳
优点：
1.Wifi很好，打王者没问题
2.屋顶无边泳池很漂亮
3.地理位置：旁边2家7-11，门口左手边就是泰国连锁按摩店Let’s relax，步行去江西冷商场、尚泰百货均5-8分钟距离
缺点：
1.隔音非常差 酒店特别多印度人入住 他们会大开房门一群人站走廊聊天 非常吵闹 酒店应该能从监控里看到印度游客长期一伙人在房间的走廊里深夜还在聊天，却从不调停
2.入住需要押金2000泰铢现金（太多了）
这家酒店很糟糕，对顾客毫不关心，特别是前台。尤其是那些女员工，她们的态度非常恶劣，必须对她们采取严厉措施。至于卫生方面，更是无从谈起，他们根本不关心公寓的清洁。电梯也破旧不堪。必胜客西餐厅的管理层必须对这家酒店采取必要措施。我将在所有社交媒体上投诉并提出建议。酒店里有很多不守规矩的印度客人，他们在早上和傍晚都造成了噪音骚扰。酒店管理层只想赚钱。这家酒店需要彻底改变。我旅行过，在普吉岛住过16家酒店，这是最差的一家。
酒店很棒。安静舒适，床单干净，床也舒服。空调制冷效果很好。早餐种类丰富，但要是能多加些西瓜就更好了。酒店员工非常出色，专业且热情，为客人营造了舒适温馨的氛围。健身房宽敞，泳池也很棒，非常适合放松。我一定会再来的，也会推荐给大家。
这家酒店非常干净，而且很有高级感，真的很棒。感觉享受到了远超价格的奢华时光。