酒店回复: Dear value guest,Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience did not meet the standards you expected, especially considering the reputation of the Novotel brand.We are very concerned to hear about the cleanliness and maintenance issues you described, including dust, stains, insects, and the condition of the bathroom facilities. This is not acceptable, and we deeply regret the discomfort it caused during your stay.We also apologize for the confusion regarding the connecting door lock and the inconsistent information provided by our front desk. Guest safety and trust are our top priorities, and we understand how important this is.Please be assured that your comments have been shared with our housekeeping, engineering, and management teams for immediate review and corrective action. We are committed to improving our maintenance standards and ensuring better communication from our staff.We appreciate your feedback and hope you will allow us another opportunity to provide a much better experience in the future.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager
酒店回复: Dear Value Guest,We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna.Thank you very much for taking time to share your feedback with us. Please accept our sincere apology regarding your unpleasant experience at check-in and the way your request was handled. This is certainly not the level of service we strive to provide. We take all comments regarding discrimination and service attitude very seriously, and we will review this matter with the team to ensure such situations do not happen again.Thank you again for sharing your experience.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager
酒店回复: Dear philipyu2010,Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback, as it helps us identify areas where we can improve.We’re glad to hear that our location served you well during your layover and that you found the stay acceptable for your needs. However, we’re sorry to learn that the room amenities, such as the lack of convenient power outlets and aging facilities, did not meet your expectations. Your comments regarding the shower fixtures and in-room conveniences have been noted and shared with our management and maintenance teams for review.We understand how important comfort and functionality are, even for a short stay, and we are committed to enhancing the guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back with an improved experience in the future.Sincerely,Narueporn Front Office Manager
酒店回复: Dear value guest,We appreciate your feedback! It’s great to hear that our location made getting around easy and convenient for you. We look forward to hosting you again in the future.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager
点评来源 Trip.com
5.0分
标准大床房 禁烟
商务出差
酒店的风筒比较旧需要换一下，房间卫生餐厅早餐都挺不错的，酒店位置也很好，走500米到地铁站
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酒店回复: Dear Value Guests,We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna.Thank you for your positive feedback. I will share your comments with our team. I am sure that this feedback will help encourage all of our staff as we strive to continuously improve the quality of our services. We are very sorry that you are not satisfied with our in room amenities such as hairdryer, we will also share your comment regarding the hairdryer to our management team for further consideration in the future.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager
酒店还是稍显老旧，不过早餐不错，服务很到位的，商务出行OK。周边出行等等也方便，离机场不算远，去central village也方便。我们是有司机相伴，所以住这里停车也方便。我写了半天这个50个字还不到吗，我的积分...哈哈哈哈哈
设施：非常旧就不说了，还保养的很差，厕所淋雨都很难用；有跟另一间的联通门，隔音不好，且我这边不能锁，另一半不知道；
卫生：非常差，到处都是灰尘，桌子，床头，柜子上；各种污渍到处可见，在布艺凳子、窗帘、墙面；被子上还有蜘蛛爬虫，太恶心了；
环境：总体感觉很旧，室外停车场到大厅通道的设计也是不人性化的，可能由于房子太老了吧，布局不合理，也不改善！
服务：一般吧，不想多说了；
联通隔门：老式的酒店有这个不奇怪，关键是我这边没有门锁，不知道对面的设置是怎么样的，咨询了前台，两次说法不一，一会儿说两边都可以锁（明显和事实不符，我就让他们来看），后面又说对面是打不开的，不知道怎么相信他们。
早餐：还行，唯一不想吐槽的地方。
太失望了，简直砸NOVOTEL的牌子
有个年龄较大的男前台，办理入住时就不打招呼，拉着脸，预定酒店时特意备注不要角落房，结果还是安排了角落房，去找他换房，直接说没有房间可以换，全满了，哪个酒店能一间不剩？我马上打开携程，发现还有很多空房可以预定，前台就是故意的，歧视中国人，还一个劲态度蛮横的说没有房间，没办法处理！然后她旁边年龄偏大的**事说我来给你换，然后马上就给换了，这不还是能处理吗？！服务是第一位的，这个男前台太差劲太不合格了！房间里面是好的，但是跟描述不符，没有浴缸。早餐非常好。
酒店真的很老很老，半夜2点半抵达素万那普机场，打Grab过来240泰铢，20分钟出头。好处就是如果你转机单纯想找个地方休息，这酒店是OK的
但我第一次看到房间床头两边以及办公桌旁一个插座都没有，是一个都没有，还别奢望usb口了，充电要去吧台找热水壶旁的插座
花洒什么的也很老，酒店拖鞋和牙膏牙刷需要致电house keeping才拿过来，但300来元的价格住一晚还是勉强接受吧。来旅游就别考虑了
这不是我第一次入住曼谷诺富特是拉差酒店了。我对他们的服务、员工态度、房间大小、房间设施、洗手间设施以及其他很多方面都非常满意。客房服务人员也很配合，他们会满足我的需求并记住，每天都会给我充足的我在第一天要求的东西。总的来说，我真的非常满意这家酒店提供的服务！
这家酒店的地理位置是其一大亮点，去曼谷东部和西部拜访工厂都很方便。此外，风景优美的游泳池也是一个加分项。虽然所有设施都比较老旧了，但我对这里有着特殊的情感纽带🥹
环境很安静，员工很友好也很乐于助人，房间和浴室都很干净。唯一的小缺点是房间里没有拖鞋。
酒店位置去会展中心还算方便，但周围一点商店都没有。而且酒店有点老旧，设施不太好，不过早餐很棒，服务也一流。
酒店附近超市、也附近公交车。很方便出行。
酒店的风筒比较旧需要换一下，房间卫生餐厅早餐都挺不错的，酒店位置也很好，走500米到地铁站