酒店回复: Dear value guest,Thank you for your feedback. We’re pleased to know you were satisfied with the room cleanliness and breakfast selection. We appreciate your stay and look forward to welcoming you again.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager
酒店回复: Dear Value Guest,We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna.Thank you very much for taking time to share your feedback with us. Please accept our sincere apology regarding your unpleasant experience at check-in and the way your request was handled. This is certainly not the level of service we strive to provide. We take all comments regarding discrimination and service attitude very seriously, and we will review this matter with the team to ensure such situations do not happen again.Thank you again for sharing your experience.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager
酒店回复: Dear Shanshanlaichichi,Thank you for sharing your detailed feedback with us. We sincerely apologize that the standard room you stayed in did not meet your expectations and that you experienced issues with the furnishings and bathroom fixtures. Your observations regarding the room condition are valuable, and we have shared them with our team to prioritize maintenance and improvements.We are glad that you found our superior rooms previously satisfactory and that the nearby amenities were convenient for your needs. We truly regret that this stay was disappointing and hope that you might give us another opportunity in the future to provide a stay that meets the high standards you experienced previously.Sincerely,Narueporn LFront Office Manager
酒店回复: Dear philipyu2010,Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback, as it helps us identify areas where we can improve.We’re glad to hear that our location served you well during your layover and that you found the stay acceptable for your needs. However, we’re sorry to learn that the room amenities, such as the lack of convenient power outlets and aging facilities, did not meet your expectations. Your comments regarding the shower fixtures and in-room conveniences have been noted and shared with our management and maintenance teams for review.We understand how important comfort and functionality are, even for a short stay, and we are committed to enhancing the guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back with an improved experience in the future.Sincerely,Narueporn Front Office Manager
酒店回复: Dear value guest,We appreciate your feedback! It’s great to hear that our location made getting around easy and convenient for you. We look forward to hosting you again in the future.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager
酒店还是稍显老旧，不过早餐不错，服务很到位的，商务出行OK。周边出行等等也方便，离机场不算远，去central village也方便。我们是有司机相伴，所以住这里停车也方便。我写了半天这个50个字还不到吗，我的积分...哈哈哈哈哈
房间干净，早餐丰富……………………………………………………………………………………………………………
有个年龄较大的男前台，办理入住时就不打招呼，拉着脸，预定酒店时特意备注不要角落房，结果还是安排了角落房，去找他换房，直接说没有房间可以换，全满了，哪个酒店能一间不剩？我马上打开携程，发现还有很多空房可以预定，前台就是故意的，歧视中国人，还一个劲态度蛮横的说没有房间，没办法处理！然后她旁边年龄偏大的**事说我来给你换，然后马上就给换了，这不还是能处理吗？！服务是第一位的，这个男前台太差劲太不合格了！房间里面是好的，但是跟描述不符，没有浴缸。早餐非常好。
13F房间很旧了 ，水吧台已经起鼓并掉漆 床头柜上也掉漆的厉害。房间内浴室老旧的水龙头和老旧的马桶让我难受😣。房间提早定了很久 价格很便宜但是设施很旧啊，下次不会再定普通房了。上次来住的高级房好像是装修过的挺不错啊，但这次受到打击，再也不会住了。
旁边的加油站有便餐和咖啡，也有小便利店可以购物。建议自带洗浴用品和拖鞋。
酒店真的很老很老，半夜2点半抵达素万那普机场，打Grab过来240泰铢，20分钟出头。好处就是如果你转机单纯想找个地方休息，这酒店是OK的
但我第一次看到房间床头两边以及办公桌旁一个插座都没有，是一个都没有，还别奢望usb口了，充电要去吧台找热水壶旁的插座
花洒什么的也很老，酒店拖鞋和牙膏牙刷需要致电house keeping才拿过来，但300来元的价格住一晚还是勉强接受吧。来旅游就别考虑了
这不是我第一次入住曼谷诺富特是拉差酒店了。我对他们的服务、员工态度、房间大小、房间设施、洗手间设施以及其他很多方面都非常满意。客房服务人员也很配合，他们会满足我的需求并记住，每天都会给我充足的我在第一天要求的东西。总的来说，我真的非常满意这家酒店提供的服务！
这家酒店的地理位置是其一大亮点，去曼谷东部和西部拜访工厂都很方便。此外，风景优美的游泳池也是一个加分项。虽然所有设施都比较老旧了，但我对这里有着特殊的情感纽带🥹
环境很安静，员工很友好也很乐于助人，房间和浴室都很干净。唯一的小缺点是房间里没有拖鞋。
酒店位置去会展中心还算方便，但周围一点商店都没有。而且酒店有点老旧，设施不太好，不过早餐很棒，服务也一流。
酒店附近超市、也附近公交车。很方便出行。