酒店回复: Dear Sylvain,We regret to hear about the condition of your room during your stay. Please accept our sincere apologies. We strive to maintain high standards of cleanliness and comfort for our guests. We have taken note of your feedback and assure you it will be addressed promptly. We hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management
1.0分
商务出差
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Horrible experience - Not worth the stay
Horrible experience. Very unclean: blood stains on mattress, covered holes on bathroom door (obvious attempt at paint coverup), sheets with yellow stains and different hair, horrible smell on 3rd floor nearest to elevator (possibly family members living onsite cooking food). Was told we’d be switched to new room after raised issues, didn’t receive a call or update on new room. Dirty replacement towels. Overflow/large vehicle parking is offsite, down the road, next to other hotel, with no cameras for security.
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酒店回复: Hi Monica,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the cleanliness issues you encountered, including the condition of the mattress, bathroom door, and towels. This is not representative of the standards we strive to uphold. We also regret that you did not receive timely communication about your room change after raising your concerns. Regarding the parking situation, we understand how important security is and will review our options to enhance guest safety. Your comments are invaluable as we work to improve our services. We appreciate your input and hope you might consider staying with us again in the future.Warm Regards, Guest Relations Manager MainStay Suites St. Louis Airport
5.0分
情侣出游
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Stayed here for a week to explore the city, great location that has lots of dining and shopping nearby. The lot is too small for the property, though, and we got boxed in a couple times by guests and staff double parked. Continental breakfast was great with lots of healthy options.
5.0分
其他
Great location, friendly staff and very clean establishment, this is our go to hotel when were in town.
5.0分
家庭亲子
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The room sizes were great! Loved the kitchenette! Would certainly make staying a few days very easy! The price is great also. We opted for 2 rooms for our family of 6 and it was definitely worth it!
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酒店回复: Dear Ivy,Thank you for choosing MainStay Suites St. Louis Airport for your family's stay and for sharing your positive experience with us. We are thrilled to hear you appreciated the size of our rooms and found the kitchenette to be beneficial for your needs. It's great to know that you felt our pricing was excellent and that opting for two rooms worked well for your family of six. We strive to create a comfortable and convenient experience for all our guests, and your review reaffirms the hard work we put in every day. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay in the future.Warm Regards,Guest Relations Manager, MainStay Suites St. Louis Airport.
3.0分
其他
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We appreciated that the room had a couch, refrigerator, and kitchenette. The property was somewhat run down, however, and a few little touches would really improve the stay.
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酒店回复: Dear Judith,Thank you for taking the time to share your feedback regarding your recent stay at our MainStay Suites St. Louis Airport. We're pleased to hear that you appreciated the amenities in our rooms like the couch, refrigerator, and kitchenette, designed to provide a home-like comfort for our guests. We sincerely apologize if certain aspects of our property didn't meet your expectations. We're continuously striving for improvements and your feedback is invaluable in this regard. Rest assured, we will take your comments into consideration as we work towards enhancing our guest experience. We hope to have the opportunity to welcome you back in the future, and show you the improvements we've made.Warm Regards,Guest Relations Manager.
4.0分
其他
The rooms were spacious and clean. Near fwy
2.0分
其他
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Breakfast was terrible and 3rd floor people were running down the halls at all hours and staff didn’t seem to care. Breakfast we are but got sick and had to go else where to eat.
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酒店回复: Dear John,Thank you for taking the time to share your experience at MainStay Suites St. Louis Airport. We sincerely apologize for any inconvenience you faced during your stay, particularly regarding the breakfast and noise disturbances. We strive to provide a peaceful and comfortable environment for all our guests, and we regret that we did not meet these expectations on this occasion.We are constantly working to improve our services and your feedback is invaluable in this process. Please know that your concerns have been noted and will be shared with our team for further review. We hope that you will give us another opportunity to demonstrate our commitment to your comfort and satisfaction. Warm Regards,Guest Relations Manager
工作人员总是很友好很乐于助人！！爱这个地方
不太确定该给他们打几分，因为我们没能入住……最后白白损失了钱，因为我妈妈、我和我们的狗狗不得不睡在车里。这都是因为我一时半会儿找不到我的服务犬登记表，等我找到的时候，他们已经给我申请了退款……但我得等到第二天（明天）才能收到退款。除此之外，酒店看起来很干净。
房间状况可疑，肮脏。
Horrible experience - Not worth the stay
Horrible experience. Very unclean: blood stains on mattress, covered holes on bathroom door (obvious attempt at paint coverup), sheets with yellow stains and different hair, horrible smell on 3rd floor nearest to elevator (possibly family members living onsite cooking food). Was told we’d be switched to new room after raised issues, didn’t receive a call or update on new room. Dirty replacement towels. Overflow/large vehicle parking is offsite, down the road, next to other hotel, with no cameras for security.
Stayed here for a week to explore the city, great location that has lots of dining and shopping nearby. The lot is too small for the property, though, and we got boxed in a couple times by guests and staff double parked. Continental breakfast was great with lots of healthy options.
Great location, friendly staff and very clean establishment, this is our go to hotel when were in town.
The room sizes were great! Loved the kitchenette! Would certainly make staying a few days very easy! The price is great also. We opted for 2 rooms for our family of 6 and it was definitely worth it!
We appreciated that the room had a couch, refrigerator, and kitchenette. The property was somewhat run down, however, and a few little touches would really improve the stay.
The rooms were spacious and clean. Near fwy
Breakfast was terrible and 3rd floor people were running down the halls at all hours and staff didn’t seem to care. Breakfast we are but got sick and had to go else where to eat.