酒店回复: Dear Sylvain,We regret to hear about the condition of your room during your stay. Please accept our sincere apologies. We strive to maintain high standards of cleanliness and comfort for our guests. We have taken note of your feedback and assure you it will be addressed promptly. We hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management
1.0分
其他
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They had spoiled eggs, they must used expired milk with mix the powdered eggs. Everyday was spoiled eggs, hard biscuits with runny gravy and cereal. Apple juice had thick chunks of either mold or build up from the spout.
When we came in the host didnt seem customer driven, very flat and lack of engagement. No hand soap or hand sanitizer she told us they ran out.
The best thing was the housekeep on the 3rd floor bery sweet. But my room was only cleaned twice in 5 days
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your visit, particularly with the breakfast offerings and the lack of engagement from our front desk staff. Your comments about the food quality and cleanliness have been noted, and we will address these matters with our team to ensure a better experience for future guests.We are glad to hear that our housekeeper on the 3rd floor made a positive impression. We truly value the hard work of our team members who strive to make every stay comfortable. We appreciate your input about the frequency of room cleaning as well; this is an important aspect of our service that we will review.Your experience is important to us, and we hope to have the opportunity to welcome you back in the future for an improved stay.
1.0分
商务出差
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Horrible experience - Not worth the stay
Horrible experience. Very unclean: blood stains on mattress, covered holes on bathroom door (obvious attempt at paint coverup), sheets with yellow stains and different hair, horrible smell on 3rd floor nearest to elevator (possibly family members living onsite cooking food). Was told we’d be switched to new room after raised issues, didn’t receive a call or update on new room. Dirty replacement towels. Overflow/large vehicle parking is offsite, down the road, next to other hotel, with no cameras for security.
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酒店回复: Hi Monica,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the cleanliness issues you encountered, including the condition of the mattress, bathroom door, and towels. This is not representative of the standards we strive to uphold. We also regret that you did not receive timely communication about your room change after raising your concerns. Regarding the parking situation, we understand how important security is and will review our options to enhance guest safety. Your comments are invaluable as we work to improve our services. We appreciate your input and hope you might consider staying with us again in the future.Warm Regards, Guest Relations Manager MainStay Suites St. Louis Airport
5.0分
情侣出游
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Stayed here for a week to explore the city, great location that has lots of dining and shopping nearby. The lot is too small for the property, though, and we got boxed in a couple times by guests and staff double parked. Continental breakfast was great with lots of healthy options.
5.0分
其他
Great location, friendly staff and very clean establishment, this is our go to hotel when were in town.
5.0分
家庭亲子
Great stay and office staff very friendly.
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酒店回复: Thank you so much for your wonderful review! We are thrilled to hear that you had a great stay with us at MainStay Suites St. Louis Airport. It’s fantastic to know that our office staff made a positive impression on you with their friendliness. We strive to create a welcoming atmosphere for all our guests, and your feedback reinforces our commitment to excellent service.We look forward to welcoming you back in the future and hope your next visit is just as enjoyable!
5.0分
家庭亲子
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The room sizes were great! Loved the kitchenette! Would certainly make staying a few days very easy! The price is great also. We opted for 2 rooms for our family of 6 and it was definitely worth it!
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酒店回复: Dear Ivy,Thank you for choosing MainStay Suites St. Louis Airport for your family's stay and for sharing your positive experience with us. We are thrilled to hear you appreciated the size of our rooms and found the kitchenette to be beneficial for your needs. It's great to know that you felt our pricing was excellent and that opting for two rooms worked well for your family of six. We strive to create a comfortable and convenient experience for all our guests, and your review reaffirms the hard work we put in every day. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay in the future.Warm Regards,Guest Relations Manager, MainStay Suites St. Louis Airport.
5.0分
其他
Would have liked some fresh fruit.
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酒店回复: Thank you for taking the time to share your feedback with us. We truly appreciate your input regarding the availability of fresh fruit. We understand how important it is to have fresh and healthy options during your stay, and we will certainly take your suggestion into consideration as we continually strive to enhance our guests' experience.We are delighted to hear that you rated us so highly, and we look forward to welcoming you back in the future. Your comfort and satisfaction are our top priorities, and we hope to provide an even better experience next time.
工作人员总是很友好很乐于助人！！爱这个地方
不太确定该给他们打几分，因为我们没能入住……最后白白损失了钱，因为我妈妈、我和我们的狗狗不得不睡在车里。这都是因为我一时半会儿找不到我的服务犬登记表，等我找到的时候，他们已经给我申请了退款……但我得等到第二天（明天）才能收到退款。除此之外，酒店看起来很干净。
房间状况可疑，肮脏。
They had spoiled eggs, they must used expired milk with mix the powdered eggs. Everyday was spoiled eggs, hard biscuits with runny gravy and cereal. Apple juice had thick chunks of either mold or build up from the spout.
When we came in the host didnt seem customer driven, very flat and lack of engagement. No hand soap or hand sanitizer she told us they ran out.
The best thing was the housekeep on the 3rd floor bery sweet. But my room was only cleaned twice in 5 days
Horrible experience - Not worth the stay
Horrible experience. Very unclean: blood stains on mattress, covered holes on bathroom door (obvious attempt at paint coverup), sheets with yellow stains and different hair, horrible smell on 3rd floor nearest to elevator (possibly family members living onsite cooking food). Was told we’d be switched to new room after raised issues, didn’t receive a call or update on new room. Dirty replacement towels. Overflow/large vehicle parking is offsite, down the road, next to other hotel, with no cameras for security.
Stayed here for a week to explore the city, great location that has lots of dining and shopping nearby. The lot is too small for the property, though, and we got boxed in a couple times by guests and staff double parked. Continental breakfast was great with lots of healthy options.
Great location, friendly staff and very clean establishment, this is our go to hotel when were in town.
Great stay and office staff very friendly.
The room sizes were great! Loved the kitchenette! Would certainly make staying a few days very easy! The price is great also. We opted for 2 rooms for our family of 6 and it was definitely worth it!
Would have liked some fresh fruit.