酒店回复: Hello Maureen, Thank you for taking the time to tell us about your stay at the Red Roof Inn Annapolis. I am disappointed that your experience did not meet your full expectations, as you indicated that the fire alarm and vents were closed, there was terrible noise and arguing in the hallway and all the other concerns mentioned. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
1.0分
其他
原文
翻译提供方:Google
他们没有退还我的押金。
1.0分
其他
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I left @ 0100 am because of the cockroaches running across my bed. The front desk would only offer a refund if I left so we did. I did not want roaches in my luggage to bring back home.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Annapolis. We are sorry you had a less than satisfactory experience due to the cockroaches you encountered. This is not the experience we want our guests to have.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We aim to start your stay with us positively. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
4.0分
其他
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I was looking to save money, and the property met my needs. Service was good and the room was clean, and I felt safe. But I would not stay there with my wife, or if I had kids.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Annapolis. I'm glad to hear that our property met your needs in terms of budget, cleanliness, service, and safety. I understand your point about not staying with family, and I appreciate you being candid. We strive to meet the needs of all travelers and are always working to improve.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, PrincessRed Roof Management RediResponse Specialist
1.0分
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Over charged
Checked in to get some sleep. Family member was at the local hospital was barely at the room an hour and had to go back to the hospital for an emergency. Was charged the nightly rate and hotel kept 100.00 security deposit. Never had that happen even at the better hilton hotels.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Annapolis. Your review mentions details about deposit, as per checking the hotel policy they require a $100 refundable deposit at check in for all cash paying guest. I'm truly sorry to hear about the situation with your family member at the hospital. I can only imagine how difficult that must have been, and I apologize for the experience you mentioned.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,PrincessRed Roof Management RediResponse Specialist
2.0分
其他
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No just no
Just an old outdated hotel with humidifiers in the hallway to help keep things drier I guess. Fridge totally frosted over, one dresser with a broken second drawer and most of the paint chipped off. Although things were as clean and straight as they could make them. Bathroom was clean but tiny with the tub being somewhat dangerous it was so small it sloped in on both sides where you stood. Will not return.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Annapolis. We sincerely appreciate your comments about the cleanliness, specifically the bathroom and we apologize for the faulty refrigerator, unsatisfactory furniture and the state of the tub. Our goal is to deliver exceptional service, and we regret that we did not meet that expectation. Your comments were reviewed by the staff, and we will make sure your experience is not repeated.We value your input, as it highlights opportunities for growth and helps us enhance our service. We intend to learn from this experience and hope you'll give Red Roof another opportunity to welcome you to one of our almost 700 locations in the future. Sincerely,JaneRed Roof Management RediResponse Specialist
1.0分
其他
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I expected three things - hot water, wifi, and a reasonably clean room. They delivered on one. The room was dirty, including dead bugs, a live slug, and paint chippings. The wifi signal was so weak as to essentially be non-existent and they vacuumed the hallway at midnight. Will never stay at a red roof inn again.
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Annapolis. I was disheartened to read that your stay fell short of your expectations due to the state of the room and the bugs you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we're so sorry to lose your business but we respect your decision. Wishing you better travels ahead.Sincerely,DevineRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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The property was in rough shape. The room smelled pretty bad(mold or something)and was very beat up. The bed and bathroom were clean at least. Ive stayed at red roof inns in the past and generally they dont look like this or cost anywhere near what i paid. Had i been staying multiple days, i probably would have left.
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酒店回复: Dear Valued Guest,We appreciate you taking the time to write a review on your stay at the Red Roof Inn Annapolis. I'm truly sorry to hear about the condition of your room and the unpleasant smell you experienced. I understand your disappointment, especially given your positive past experiences with Red Roof Inns. We aim to provide a clean and comfortable stay for all our guests, and it's clear we fell short during your visit. I assure you that we are taking your feedback seriously and will use it to improve our customer service. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, MatthewRed Roof Management RediResponse Specialist
5.0分
其他
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I liked the landscaping, the greeting of the lobby staff upon check in, and 2 staff members in the lobby when checking out. The room was very nice and quiet. I am very pleased with this hotel. Thank you for making my stay great.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Annapolis. It's wonderful to hear you enjoyed our landscaping and the warm welcome from our lobby staff during both check-in and check-out. We are also glad that you found your room to be nice and quiet, contributing to a pleasant stay. Knowing you enjoyed your stay encourages us to continue providing excellent service and a welcoming atmosphere. Thank you for choosing Red Roof. We will continue working hard to make your next stay memorable.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
前台人员非常友好和乐于助人,总是耐心解答我们的每一个问题。
283 号房间 - 火警警报和通风口关闭。5 月 15-16 日夜间/凌晨,房间和走廊里传来可怕的噪音和争吵声。影响了我们的睡眠,我们也担心我们的安全。
他们没有退还我的押金。
I left @ 0100 am because of the cockroaches running across my bed. The front desk would only offer a refund if I left so we did. I did not want roaches in my luggage to bring back home.
I was looking to save money, and the property met my needs. Service was good and the room was clean, and I felt safe. But I would not stay there with my wife, or if I had kids.
Over charged
Checked in to get some sleep. Family member was at the local hospital was barely at the room an hour and had to go back to the hospital for an emergency. Was charged the nightly rate and hotel kept 100.00 security deposit. Never had that happen even at the better hilton hotels.
No just no
Just an old outdated hotel with humidifiers in the hallway to help keep things drier I guess. Fridge totally frosted over, one dresser with a broken second drawer and most of the paint chipped off. Although things were as clean and straight as they could make them. Bathroom was clean but tiny with the tub being somewhat dangerous it was so small it sloped in on both sides where you stood. Will not return.
I expected three things - hot water, wifi, and a reasonably clean room. They delivered on one. The room was dirty, including dead bugs, a live slug, and paint chippings. The wifi signal was so weak as to essentially be non-existent and they vacuumed the hallway at midnight. Will never stay at a red roof inn again.
The property was in rough shape. The room smelled pretty bad(mold or something)and was very beat up. The bed and bathroom were clean at least. Ive stayed at red roof inns in the past and generally they dont look like this or cost anywhere near what i paid. Had i been staying multiple days, i probably would have left.
I liked the landscaping, the greeting of the lobby staff upon check in, and 2 staff members in the lobby when checking out. The room was very nice and quiet. I am very pleased with this hotel. Thank you for making my stay great.