酒店回复: Hello Maureen, Thank you for taking the time to tell us about your stay at the Red Roof Inn Annapolis. I am disappointed that your experience did not meet your full expectations, as you indicated that the fire alarm and vents were closed, there was terrible noise and arguing in the hallway and all the other concerns mentioned. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
1.0分
其他
原文
翻译提供方：Google
他们没有退还我的押金。
1.0分
商务出差
展开
Don’t stay here. I checked in and 5 minutes , I checked out. In the center of Annapolis Center and thee worst hotel. Smokey smell, peeling paint, warped floors, residents holding open doors, loiterers outside, shall I go on? And I can’t get my money back
展开
酒店回复: Dear Valued Guest,We appreciate you taking the time to share your feedback about your stay at Red Roof Inn Annapolis. We're disappointed to hear that the state of the property did not meet your expectations, particularly the smell and the condition of the floors. In regard to the refund you mentioned, I have researched your reservation and verified that the $77.55 was refunded to your card on file on Nov. 24, 2025 11:28 AM.It's important to note that it can take up to 10 business days for the funds to appear on your statement. Please check back after the appropriate amount of time and let Red Roof know if you have any concerns. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
2.0分
商务出差
Room was fallling apart. And if I knew incidentals fee was 100$ i would have cancelled and gone to different hotel.
Staff was nice and helpful
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Annapolis. We are glad to know that you appreciated our staff. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible condition of the room you described and the concern you might have with the property policy the $100 refundable deposit is required at check-in for all cash paying guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We appreciate you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
其他
展开
I left @ 0100 am because of the cockroaches running across my bed. The front desk would only offer a refund if I left so we did. I did not want roaches in my luggage to bring back home.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Annapolis. We are sorry you had a less than satisfactory experience due to the cockroaches you encountered. This is not the experience we want our guests to have.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We aim to start your stay with us positively. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
4.0分
其他
展开
The surrounding grounds were littered with weird buckets and there was a man sitting on the front steps smoking in his hospital sox on my way to check in. Not a comfortable feeling
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Annapolis. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was impacted due to the situation you detailed. Please accept our apologies for your experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, ErikaRed Roof Management RediResponse Specialist
1.0分
其他
展开
Unfortunately, I did wake up with a cockroach stuck to my arm. The hotel looked as if it was used in a horror film. If it was not in the area it is now, I wouldn’t have felt fully safe here. However, the staff was nice.
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Annapolis. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the hotel and how you encountered the cockroaches. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,ReysheRed Roof Management RediResponse Specialist
4.0分
其他
展开
I was looking to save money, and the property met my needs. Service was good and the room was clean, and I felt safe. But I would not stay there with my wife, or if I had kids.
展开
酒店回复: Dear Hotel Guest, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Annapolis. I'm glad to hear that our property met your needs in terms of budget, cleanliness, service, and safety. I understand your point about not staying with family, and I appreciate you being candid. We strive to meet the needs of all travelers and are always working to improve.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, PrincessRed Roof Management RediResponse Specialist
前台人员非常友好和乐于助人，总是耐心解答我们的每一个问题。
令我惊喜的是前台工作人员会说日语。
283 号房间 - 火警警报和通风口关闭。5 月 15-16 日夜间/凌晨，房间和走廊里传来可怕的噪音和争吵声。影响了我们的睡眠，我们也担心我们的安全。
他们没有退还我的押金。
Don’t stay here. I checked in and 5 minutes , I checked out. In the center of Annapolis Center and thee worst hotel. Smokey smell, peeling paint, warped floors, residents holding open doors, loiterers outside, shall I go on? And I can’t get my money back
Room was fallling apart. And if I knew incidentals fee was 100$ i would have cancelled and gone to different hotel.
Staff was nice and helpful
I left @ 0100 am because of the cockroaches running across my bed. The front desk would only offer a refund if I left so we did. I did not want roaches in my luggage to bring back home.
The surrounding grounds were littered with weird buckets and there was a man sitting on the front steps smoking in his hospital sox on my way to check in. Not a comfortable feeling
Unfortunately, I did wake up with a cockroach stuck to my arm. The hotel looked as if it was used in a horror film. If it was not in the area it is now, I wouldn’t have felt fully safe here. However, the staff was nice.
I was looking to save money, and the property met my needs. Service was good and the room was clean, and I felt safe. But I would not stay there with my wife, or if I had kids.