酒店回复: Dear Valued Guest,Thank you so much for your wonderful review and for choosing our hotel during your time in Paris. We are truly delighted to hear that you enjoyed your stay and that our team could contribute to making your visit special.It means a great deal to us to receive such kind feedback, and I have shared your positive comments with the entire team, they will be thrilled!We hope to have the pleasure of welcoming you back to Renaissance Paris Arc de Triomphe, very soon for another memorable Parisian experience.Warm regards,DorianGuest Relations Supervisor
Service: The hotel's location is quite good, right next to the Arc de Triomphe and not far from the Champs-Élysées. There are also plenty of restaurants nearby. It's suitable for families with children. However, for tourists, staying here isn't really worthwhile, as other options aren't nearby.
Facilities: It's quite old and can't be compared to a five-star hotel in China. It's probably on par with a domestic hotel like Atour, but the cleanliness of the rooms is likely even worse than Atour.
Food: Breakfast and dinner might be okay for locals, but for Chinese tourists, it's very, very average. Remember to arrive early, as food is basically unreplenished and runs out quickly.
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酒店回复: Dear Valued Guest,Thank you for your candid and detailed review, we genuinely appreciate you sharing your thoughts so openly.I'm pleased the prime location by the Arc de Triomphe and nearby restaurants suited you well, especially for a family stay. That said, I take your other feedback very seriously.I've shared your comments directly with our housekeeping, F&B, and operations teams so we can review and strengthen those areas.We're sorry the experience didn't fully align with what you hoped for in a 5-star stay, but we hope Paris still delivered some special memories. If you ever find yourself back in the city, please reach out to us. We'd love the chance to make it exceptional for you.Warm regards,DorianGuest Relations Supervisor
酒店回复: Dear Guest User, Thank you for sharing your experience with us particularly the care attitude from the front desk team. Your positive feedback means a lot to us and has been shared with our team to celebrate their great work.We truly appreciate your time and hope to welcome you back soon.Brice - Front Office Manager
3.0分
高级房
情侣出游
除了地理位置可以，房间设施陈旧，还有一股非常难闻的消毒水味道!!!对不起这个价格，避雷此酒店!
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酒店回复: Dear Guest User,Thank you for sharing your feedback with us. We’re glad you appreciated the hotel’s location, though we regret to hear your concerns about the room’s condition and the smell you encountered. Your insights are important to us, and we value you taking the time to share your experience.Best regards,Brice - Front Office Manager
5.0分
标准房
家庭亲子
早餐很好吃 房间也很宽敞了！！！而且就在凯旋门附近，周围非常热闹繁华。
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酒店回复: Dear Ruiger,Thank you for your glowing review! We’re delighted to hear that you enjoyed the breakfast, spacious room, and the vibrant location near the Arc de Triomphe. Your kind words are truly appreciated!Brice - Front Office Manager
酒店回复: Dear Mr. Congmingtunvlang,I am Flavio Vieira, the Guest Relations Manager at Renaissance Paris Arc de Triomphe Hotel. Thank you for sharing your detailed feedback about your recent stay. I would like to take this opportunity to clarify some points that may have caused misunderstandings.Regarding breakfast, our records indicate that you had two separate reservations: one from January 28th to 31st, which included breakfast, and another from January 31st to February 1st, which did not. This explains the difference in breakfast charges during your stay.On the matter of Wi-Fi, our night staff provided an alternative internet network as a temporary solution. We regret if this was not fully understood or communicated effectively at the time.Our hotel is committed to eco-friendly and sustainable practices. As such, we offer complimentary water fountains on every floor with fresh still and sparkling water, along with refillable bottles for our guests' convenience. This approach aligns with the growing trend in luxury hotels to reduce single-use plastic. For guests who prefer specific branded mineral waters, these are available through room service and are subject to a separate charge, as is standard practice in many hotels. This allows us to cater to varying preferences while minimizing our environmental impact.The €100 per night is a standard pre-authorization to cover potential incidentals. This is explained in the registration form signed during check-in and is automatically cancelled if no additional charges are incurred.Concerning the alarm clock, these are typically deactivated by default. We apologize if there were any unwanted changes to its settings during your stay.Lastly, we provide complimentary replenishment of all toiletries upon request and during daily room cleaning. We regret if this was not clear or if it caused any inconvenience.We strive to ensure clarity in all our services and policies. If there were any communication gaps during your stay, we sincerely regret this. Thank you again for your feedback, as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,Flavio VieiraGuest Relations Manager
酒店回复: Good afternoon M. Duoduo,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us and that our early check-in helped make your visit to Paris more comfortable. It’s great to know you appreciated our location, breakfast, and friendly service.We look forward to welcoming you back on your next trip to Paris!Kind regards,Flavio VieiraGuest Relation Manager
酒店回复: Dear Yingtaozizi,Thank you very much for taking the time to write this wonderfull comment regarding our hotel.We are so glad to hear that you had really great stay with us.We are delighted to welcome you back at our hotel.Brice - Assistant Front Office Manager
地理位置绝佳，这是这家酒店最大的亮点。步行到凯旋门和香榭丽舍大街只要5分钟左右，周边地铁站、餐厅、商店都很方便，逛景点完全不用折腾。对于来巴黎旅游的人来说，住这里真的很省心。
房间干净舒适，装修是现代简约风格，床品很舒服，晚上睡得挺好
服务： 酒店位置挺好的，就在凯旋门边上，香榭丽舍大街也不远， 周围吃的也还挺多。 可以带小孩入住。 但是旅游的话， 住这没啥意思， 因为其他的都不在附近。
设施： 很旧了， 不能和国内五星比， 估计和国内亚朵一个水平， 但是房间内的干净程度应该还不如亚朵。
食物：早餐，晚餐，也许对当地人还行， 但是对中国人来说， 非常非常一般， 大家记得稍微早点去， 因为基本没有补充， 吃完就没了。
Service: The hotel's location is quite good, right next to the Arc de Triomphe and not far from the Champs-Élysées. There are also plenty of restaurants nearby. It's suitable for families with children. However, for tourists, staying here isn't really worthwhile, as other options aren't nearby.
Facilities: It's quite old and can't be compared to a five-star hotel in China. It's probably on par with a domestic hotel like Atour, but the cleanliness of the rooms is likely even worse than Atour.
Food: Breakfast and dinner might be okay for locals, but for Chinese tourists, it's very, very average. Remember to arrive early, as food is basically unreplenished and runs out quickly.
位置绝佳，看出去的景色很漂亮，到处逛也很方便。价格确实贵很多但是巴黎这个地段也挺难找到了。推荐入住的地方。
整体服务凑合，但入住时间太晚了。一早10:00就抵达了，全酒店整理不出一间房，直到快下午三点。即使投诉也没有任何作用。
房间干净卫生，服务很好，我们同行的朋友突发生病了，服务台给叫的医生救护车，非常负责任，下次有机会还会住这家酒店。
除了地理位置可以，房间设施陈旧，还有一股非常难闻的消毒水味道!!!对不起这个价格，避雷此酒店!
早餐很好吃 房间也很宽敞了！！！而且就在凯旋门附近，周围非常热闹繁华。
避坑：这个酒店绝对是我住过的最差最奇葩的酒店
1、入住当晚房间没有Wi-Fi，酒店有备用Wi-Fi，不提供，要我无数次的自己尝试连接。
2、凌晨6点被床头的闹钟闹醒，酒店给出的解释是上一个客人设置的，但服务员清理房间为什么没有及时关闭？
3、服务员不敲门、多次直接刷卡进来，能把人吓死
4、定的含双份早餐，去吃早餐时，说不含早餐、要我付费。我出示酒店预订单，酒店说是他们的资料没更新。
5、每晚近5000元的房费，入住还要额外收100欧元/晚的押金，国内三星级的标准。不提供任何洗漱用品，房间非常小。
6、房间不提供饮用水，半夜渴了，打电话给客房服务，请求送水，要收7欧元/瓶，我同意，酒店又说如果送到房间需要收14欧元/瓶水。
这是一个非常友善的酒店，我们早上8点到了巴黎，报着试一试的心情问了前台能不能提前入住，不然我们得疲劳的在巴黎的大街上溜达到下午3点才能入住。在有空房的情况下前台同意了，感激的我立刻增加了100分的对法国人民的好感！酒店离凯旋门很近，走路去逛香街非常方便。早餐不错自助的咖啡还可以倒一杯带走。服务人员热情好客 ，下次去巴黎还继续住这里！
房间很不错，可以望到埃菲尔铁塔和凯旋门，街景也漂亮，古老的建筑体现着巴黎的美，地理位置优越，离地铁站，凯旋门很近。早餐非常丰富，餐厅环境优美。