酒店回复: Dear Mr. Congmingtunvlang,I am Flavio Vieira, the Guest Relations Manager at Renaissance Paris Arc de Triomphe Hotel. Thank you for sharing your detailed feedback about your recent stay. I would like to take this opportunity to clarify some points that may have caused misunderstandings.Regarding breakfast, our records indicate that you had two separate reservations: one from January 28th to 31st, which included breakfast, and another from January 31st to February 1st, which did not. This explains the difference in breakfast charges during your stay.On the matter of Wi-Fi, our night staff provided an alternative internet network as a temporary solution. We regret if this was not fully understood or communicated effectively at the time.Our hotel is committed to eco-friendly and sustainable practices. As such, we offer complimentary water fountains on every floor with fresh still and sparkling water, along with refillable bottles for our guests' convenience. This approach aligns with the growing trend in luxury hotels to reduce single-use plastic. For guests who prefer specific branded mineral waters, these are available through room service and are subject to a separate charge, as is standard practice in many hotels. This allows us to cater to varying preferences while minimizing our environmental impact.The €100 per night is a standard pre-authorization to cover potential incidentals. This is explained in the registration form signed during check-in and is automatically cancelled if no additional charges are incurred.Concerning the alarm clock, these are typically deactivated by default. We apologize if there were any unwanted changes to its settings during your stay.Lastly, we provide complimentary replenishment of all toiletries upon request and during daily room cleaning. We regret if this was not clear or if it caused any inconvenience.We strive to ensure clarity in all our services and policies. If there were any communication gaps during your stay, we sincerely regret this. Thank you again for your feedback, as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,Flavio VieiraGuest Relations Manager
酒店回复: Good afternoon M. Duoduo,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us and that our early check-in helped make your visit to Paris more comfortable. It’s great to know you appreciated our location, breakfast, and friendly service.We look forward to welcoming you back on your next trip to Paris!Kind regards,Flavio VieiraGuest Relation Manager
酒店回复: Dear Yingtaozizi,Thank you very much for taking the time to write this wonderfull comment regarding our hotel.We are so glad to hear that you had really great stay with us.We are delighted to welcome you back at our hotel.Brice - Assistant Front Office Manager
酒店回复: Dear Shijiezaijiaoxia2019,Thank you for staying at our hotel and sharing your experience.We would like to appologized for the hot water problem you had on the first night and we are glad to hear that we find a quick solution to resolve it.We will be happy to welcome you back for your futur stay in Paris.Brice - Assistant Front Office Manager
酒店回复: Good afternoon,I am Flavio Vieira, the Guest Relation Manager. Thank you for your review and for sharing your thoughts about your stay. We’re pleased to hear you enjoyed our location next to the Arc de Triomphe. However, I’m sorry to learn about your experience with the breakfast service, particularly the delay in preparing the fried eggs.Could you please provide more details about your breakfast experience? Specifically, when did you encounter this issue, and what was your order? Your feedback is invaluable as we strive to enhance our service quality.We hope to welcome you back for a more enjoyable stay in the future!Warm regards,Flavio
点评来源 Trip.com
3.7分
标准房
朋友出游
服务超级差。12点到，超过3点都没入住，发火了才在3点半入住。前台还一直阴阳怪气的。
让酒店定出租车，告诉我们是打表的，上车后司机又说是一口价，还得加预定价和一个莫名其妙的公司订车价。
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酒店回复: Dear Guest User,First of all, thank you very much for choosing the Renaissance Paris Arc de Triomphe. Also, we would like to sincerely thank you for taking the time to send us your review regarding your time with us.Please accept our most sincere apologies for not being able to meet your expectations as this is not representative of the high level of service of Marriott.Please kindly be informed that we have shared your experiences with the people involved to make sure that situations like yours will not occur anymore. We wish you could come back again and show you the real Marriott Experience.Brice - Assistant Front Office Manager
酒店回复: Good afternoon Mr. Kwokfanjames,Thank you for your review and for staying with us. I am Flavio Vieira, Guest Relation Manager. I’m sorry to hear that your experience did not meet your expectations. Could you kindly provide more details on what you found unsatisfactory about the location and the room cleaning? Your feedback is important to us.We hope to have the opportunity to welcome you again and offer a more positive experience.Kind regards,Flavio Vieira
位置绝佳，看出去的景色很漂亮，到处逛也很方便。价格确实贵很多但是巴黎这个地段也挺难找到了。推荐入住的地方。
房间干净卫生，服务很好，我们同行的朋友突发生病了，服务台给叫的医生救护车，非常负责任，下次有机会还会住这家酒店。
避坑：这个酒店绝对是我住过的最差最奇葩的酒店
1、入住当晚房间没有Wi-Fi，酒店有备用Wi-Fi，不提供，要我无数次的自己尝试连接。
2、凌晨6点被床头的闹钟闹醒，酒店给出的解释是上一个客人设置的，但服务员清理房间为什么没有及时关闭？
3、服务员不敲门、多次直接刷卡进来，能把人吓死
4、定的含双份早餐，去吃早餐时，说不含早餐、要我付费。我出示酒店预订单，酒店说是他们的资料没更新。
5、每晚近5000元的房费，入住还要额外收100欧元/晚的押金，国内三星级的标准。不提供任何洗漱用品，房间非常小。
6、房间不提供饮用水，半夜渴了，打电话给客房服务，请求送水，要收7欧元/瓶，我同意，酒店又说如果送到房间需要收14欧元/瓶水。
这是一个非常友善的酒店，我们早上8点到了巴黎，报着试一试的心情问了前台能不能提前入住，不然我们得疲劳的在巴黎的大街上溜达到下午3点才能入住。在有空房的情况下前台同意了，感激的我立刻增加了100分的对法国人民的好感！酒店离凯旋门很近，走路去逛香街非常方便。早餐不错自助的咖啡还可以倒一杯带走。服务人员热情好客 ，下次去巴黎还继续住这里！
房间很不错，可以望到埃菲尔铁塔和凯旋门，街景也漂亮，古老的建筑体现着巴黎的美，地理位置优越，离地铁站，凯旋门很近。早餐非常丰富，餐厅环境优美。
酒店位置很好，到凯旋门和香榭丽舍大道约3-5分钟走路即到。房间总体也不错。但是，第一天晚上入住的房间 热水坏了，很让人遗憾。后来换了房间才好转。
酒店不错，但是价格过高。
酒店很小，但是位置在凯旋门旁边所以非常贵，房间大小30平米的样子，早餐人员好像没有早点准备，尤其煎蛋的厨师开始一个多小时才出来
服务超级差。12点到，超过3点都没入住，发火了才在3点半入住。前台还一直阴阳怪气的。
让酒店定出租车，告诉我们是打表的，上车后司机又说是一口价，还得加预定价和一个莫名其妙的公司订车价。
服务质量差，不会整理房间，房间必备用品，如饮用水每天要打电话才能送到房间，而且该酒店地段并不好，房价又特别贵。