酒店回复: Dear Valued Guest,Thank you very much for the feedback you have taken the time to provide.We are sincerely sorry to read about your experience and would like to express our deepest apologies for the inconvenience and distress the situation you have described caused.The lack of proactivity regarding your luggage, as well as the repeated and unexpected attempts to open your room door, do not reflect our Marriott values or the standards of service and discretion we strive to uphold. We fully understand how unsettling this must have been, and we are truly sorry that you felt frightened in what should have been a safe and comfortable environment.Please be assured that your feedback will be shared with the relevant teams so that such incidents do not occur again.We truly regret that this experience affected your stay and thank you for bringing it to our attention.Although we fell short of meeting your expectations during your stay, we sincerely hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Kind regards,Guest Relations Team.