酒店回复: Dear Mr. LitrixThank you for taking the time to share your feedbackWe are glad to know that you felt comfortable with the surrounding facilities and available transportation. We apologize if the breakfast experience and onsite payment process did not meet your expectations. Your feedback is very valuable to us and will be used as evaluation material to improve our services in the future.We look forward to welcoming you back soonBest Regards,Rury MashuriGeneral Manager
酒店回复: Dear Valued GuestThank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with usWe would like to take this opportunity to clarify a few things. The project taking place in front of our hotel is a government project, and unfortunately, its schedule and completion time are beyond our control.Additionally, during the ordering process, we did inform you that the item you ordered requires approximately one hour to prepare. This is because we are committed to serving freshly made dishes with the highest quality for all of our guests.We sincerely apologize for any inconvenience this may have caused, and we truly appreciate your feedback as it helps us to improve our service moving forward. We look forward to welcoming you back soonBest Regards,Rury MashuriGeneral Manager
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your feedback regarding your stay at Grand Mercure Jakarta Harmoni. We are delighted to hear that you enjoyed our clean and hygienic facilities, plentiful breakfast, and attentive, well-trained staff.We sincerely appreciate your understanding regarding the construction on the nearby main road. Please rest assured that we are committed to ensuring that any inconvenience does not affect the comfort and quality of your stay.Your feedback is invaluable in helping us maintain and improve the experience for all our guests. We look forward to welcoming you back to Grand Mercure Jakarta Harmoni on your next visit to Jakarta and providing another memorable stay.Kind regards,Rury MashuriGeneral Manager
4.5分
高级大床房 禁烟
商务出差
早餐人实在是太多了，乱七八糟的，给我房卡开进了有人的房间，这样级别的酒店实在是有点低级错误
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酒店回复: Dear Shadowpig,Thank you for taking the time to share your experience with us. Please accept our sincerest apologies for the inconveniences you encountered during your recent stay, particularly regarding the overcrowded breakfast area and the unfortunate error with your room assignment. We fully understand how these situations must have affected your comfort and impression of our hotel.Your feedback is extremely valuable to us, as it allows our team to identify areas that need immediate improvement. Please be assured that we have addressed these matters seriously with the respective departments to ensure such incidents do not happen again in the future.We deeply regret that your experience did not reflect the high standards of service and hospitality that Grand Mercure Jakarta Harmoni is known for. We truly hope you will give us another opportunity to better serve you in the future and to restore your confidence in our hotel.Kind regards,Rury MashuriGeneral Manager
酒店回复: Dear Our Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager
很老的酒店，周边的基础设施比较齐全，除了早餐以外，其他都还不错，交通还算便捷，到店付款有点坑，下次还是线上付款了，到店付的，发票也没办法开
干净、安全又友好。
住得挺好的。设施维护得不错。早餐种类有点少。
酒店门口的大街已经施工三年，没有完工的迹象！ 酒店的毛巾、床单、枕套已经发黑，显得很旧。 6个人到酒店餐厅点餐，标准套餐6个（只点餐2种套餐），要等待1小时才能上菜。
住得非常愉快！酒店地理位置绝佳，就在市中心，步行一小段路就有许多餐馆和咖啡馆。酒店本身也很干净，维护得很好，让住宿体验更舒适。强烈推荐！
服务非常周到，对我们全家都照顾得无微不至。每个细节都为我们的舒适考虑到了。工作人员非常友善，让我们的住宿体验更加愉快。我们一定会毫不犹豫地再次光临！
我喜欢这家酒店，很干净，服务也很好。早餐非常棒。电梯里刷房卡可以直接去到我们房间楼层，很方便。不过，我房间的冰箱坏了，还有异味。
酒店位于老城区，酒店设施不错，干净卫生，早餐丰富，服务人员训练有素。只是旁边的主干道一直在修，容易堵车。
早餐人实在是太多了，乱七八糟的，给我房卡开进了有人的房间，这样级别的酒店实在是有点低级错误
订了两晚标间，第一晚升级了套房，酒店隔壁有麦当劳，对面就是一个商场，商场负一楼有超市，但是由于修路所以不太方便通过。酒店到展馆大约20-25分钟车程