酒店回复: Dear our valued guest,Thank you very much for sharing your detailed impressions of Pullman Hanoi. We regret to hear that your recent stay on the executive floor did not meet the same level of satisfaction as your previous visit, and we sincerely apologize for the shortcomings you experienced.At the same time, we are pleased that you recognized the attentiveness of our housekeeping team, the plentiful breakfast and dinner offerings, and our convenient location near the Temple of Literature and Imperial College. Your comments regarding the facilities and executive lounge have been shared with our management team to help us improve both comfort and service consistency.We truly value your feedback, as it helps us identify areas for enhancement, and we hope to have the opportunity to welcome you back to Pullman Hanoi with a more enjoyable experience in the future.Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi

酒店回复: Dear our valued guest,Thank you very much for trusting and returning to Pullman Hanoi after a long time. We are delighted to know that you still found our service excellent and enjoyed the environment during your stay.We appreciate your feedback regarding the facilities and nearby dining options. While there may not be many restaurants immediately next to the hotel, Pullman Hanoi is located in the city center, only about a 10‑minute walk to the Temple of Literature and Imperial College. From there, guests can explore lively streets with cafés and restaurants leading toward the Old Quarter. Please don’t hesitate to ask our front desk team for personalized recommendations to make the most of your visit.We are also pleased to hear that your transfer from the airport was convenient. Thank you again for your valuable feedback, and we look forward to welcoming you back to Pullman Hanoi for another pleasant stay.Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi

酒店回复: Dear our valued customer,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Pullman Hanoi met your expectations!At Pullman Hanoi, we are committed to providing exceptional service and memorable experiences, and we're glad to hear we succeeded in doing so during your stay.It was a pleasure having you with us, and we look forward to welcoming you back to Pullman Hanoi in the near future. If there’s anything we can do to assist with future reservations or any special requests, please don’t hesitate to share us.Thank you once again for your kind words and for choosing Pullman Hanoi. We look forward to hosting you again soon!Warm regards, Ngoc Anh Doan Revenue Manager Pullman Hanoi Hotel

酒店回复: Dear our valued guest,Please accept our sincere apologies for the late reply and thank you for sharing your detailed feedback. We regret to hear that you found the hotel facilities showing their age, and we will share this with our management team to review areas for improvement.At the same time, we are delighted that you experienced excellent service, enjoyed the breakfast buffet, and found the Pho at dinner absolutely delicious. Your comments about the staff’s English accents are also noted, and we will continue to support our team in enhancing communication skills to make interactions smoother for our valued guests.Thank you once again for your thoughtful review, and we look forward to welcoming you back to Pullman Hanoi with an even better experience.Warm regards,Nguyen Huong Ly Guest Experience ExecutivePullman Hanoi

酒店回复: Dear our valued guest,Please accept my sincere apologies for the delay in replying to your feedback, and thank you for taking the time to share such a detailed review of your stay with us.We’re glad to hear that your overall needs were met and that you found the ambiance of the hotel to be upscale, even if some aspects of the facilities reflected their age. We also appreciate your comments regarding our use of glass bottles as part of our sustainability efforts, as well as your observations on cleanliness.Most importantly, we are truly grateful for your recognition of our team’s service. From the warm welcome at check-in to the attentiveness of our concierge and the prompt response to your request at night, it’s wonderful to know that our staff made such a positive impression. Your kind words are a great encouragement to us all.Thank you once again for recommending Pullman Hanoi. We look forward to welcoming you back and ensuring your next visit is even more comfortable and memorable.Warm regards,Nguyen Huong LyGuest Experience ExecutivePullman Hanoi

酒店回复: Dear our valued guest,Thank you very much for sharing your impressions of Pullman Hanoi. We regret to hear that the room condition and value did not fully meet your expectations, though we are pleased you found it quiet and appreciated the friendliness of our staff.Regarding the location, Pullman Hanoi is situated in the city center, only a 7‑minute walk to the historical attraction. Nearby, guests can also explore lively streets filled with cafés and restaurants on the way to the Old Quarter. Please don’t hesitate to ask our front desk team for personalized recommendations to make the most of your stay.We truly value your feedback and hope to welcome you back with an even more enjoyable experience.Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi

酒店回复: Dear our valued guest,Thank you for sharing your feedback regarding your recent stay at Pullman Hanoi. We are delighted to know that you arrived just in time for Christmas and enjoyed the beautiful festive decorations throughout the hotel. It is also wonderful to hear that your room was very clean and tidy, making your stay comfortable.Your kind words are a great encouragement to our team, and we look forward to welcoming you back to Pullman Hanoi for more memorable experiences.Warm regards,Nguyen Huong Ly Guest Experience ExecutivePullman Hanoi

酒店回复: Dear our valued guest,Please accept our sincere apologies for the late reply and thank you for sharing your feedback. We are sorry to hear that you found our facilities quite old and the lighting dim, which affected the overall quality of your stay.Your comments are very important to us, and we will share them with our management team as part of our ongoing efforts to improve both the facilities and guest comfort.We truly appreciate you taking the time to let us know about your experience, and we hope to have the opportunity to welcome you back with a more refreshed and enjoyable stay in the future.Warm regards,Nguyen Huong Ly Guest Experience ExecutivePullman Hanoi