酒店回复: Dear our valued guest,Thank you very much for sharing your detailed impressions of Pullman Hanoi. We regret to hear that your recent stay on the executive floor did not meet the same level of satisfaction as your previous visit, and we sincerely apologize for the shortcomings you experienced.At the same time, we are pleased that you recognized the attentiveness of our housekeeping team, the plentiful breakfast and dinner offerings, and our convenient location near the Temple of Literature and Imperial College. Your comments regarding the facilities and executive lounge have been shared with our management team to help us improve both comfort and service consistency.We truly value your feedback, as it helps us identify areas for enhancement, and we hope to have the opportunity to welcome you back to Pullman Hanoi with a more enjoyable experience in the future.Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi
酒店回复: Dear our valued guest,Thank you very much for trusting and returning to Pullman Hanoi after a long time. We are delighted to know that you still found our service excellent and enjoyed the environment during your stay.We appreciate your feedback regarding the facilities and nearby dining options. While there may not be many restaurants immediately next to the hotel, Pullman Hanoi is located in the city center, only about a 10‑minute walk to the Temple of Literature and Imperial College. From there, guests can explore lively streets with cafés and restaurants leading toward the Old Quarter. Please don’t hesitate to ask our front desk team for personalized recommendations to make the most of your visit.We are also pleased to hear that your transfer from the airport was convenient. Thank you again for your valuable feedback, and we look forward to welcoming you back to Pullman Hanoi for another pleasant stay.Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi
酒店回复: Dear our valued customer,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Pullman Hanoi met your expectations!At Pullman Hanoi, we are committed to providing exceptional service and memorable experiences, and we're glad to hear we succeeded in doing so during your stay.It was a pleasure having you with us, and we look forward to welcoming you back to Pullman Hanoi in the near future. If there’s anything we can do to assist with future reservations or any special requests, please don’t hesitate to share us.Thank you once again for your kind words and for choosing Pullman Hanoi. We look forward to hosting you again soon!Warm regards, Ngoc Anh Doan Revenue Manager Pullman Hanoi Hotel
4.0分
城景豪华特大床房
商务出差
酒店有点老 整体设施偏老化
服务还是很不错的 就是酒店人员的英语带口音 听起来有点累 酒店的早餐不错 晚餐的pho味道超级好
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酒店回复: Dear our valued guest,Please accept our sincere apologies for the late reply and thank you for sharing your detailed feedback. We regret to hear that you found the hotel facilities showing their age, and we will share this with our management team to review areas for improvement.At the same time, we are delighted that you experienced excellent service, enjoyed the breakfast buffet, and found the Pho at dinner absolutely delicious. Your comments about the staff’s English accents are also noted, and we will continue to support our team in enhancing communication skills to make interactions smoother for our valued guests.Thank you once again for your thoughtful review, and we look forward to welcoming you back to Pullman Hanoi with an even better experience.Warm regards,Nguyen Huong Ly Guest Experience ExecutivePullman Hanoi
酒店回复: Dear our valued guest,Please accept my sincere apologies for the delay in replying to your feedback, and thank you for taking the time to share such a detailed review of your stay with us.We’re glad to hear that your overall needs were met and that you found the ambiance of the hotel to be upscale, even if some aspects of the facilities reflected their age. We also appreciate your comments regarding our use of glass bottles as part of our sustainability efforts, as well as your observations on cleanliness.Most importantly, we are truly grateful for your recognition of our team’s service. From the warm welcome at check-in to the attentiveness of our concierge and the prompt response to your request at night, it’s wonderful to know that our staff made such a positive impression. Your kind words are a great encouragement to us all.Thank you once again for recommending Pullman Hanoi. We look forward to welcoming you back and ensuring your next visit is even more comfortable and memorable.Warm regards,Nguyen Huong LyGuest Experience ExecutivePullman Hanoi
3.5分
城景高级特大床房
情侣出游
房间比较老旧,但也还不错,不吵很安静
位置不太好,周围没啥东西
服务人员都很热情
房间价格不算便宜,性价比一般般
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酒店回复: Dear our valued guest,Thank you very much for sharing your impressions of Pullman Hanoi. We regret to hear that the room condition and value did not fully meet your expectations, though we are pleased you found it quiet and appreciated the friendliness of our staff.Regarding the location, Pullman Hanoi is situated in the city center, only a 7‑minute walk to the historical attraction. Nearby, guests can also explore lively streets filled with cafés and restaurants on the way to the Old Quarter. Please don’t hesitate to ask our front desk team for personalized recommendations to make the most of your stay.We truly value your feedback and hope to welcome you back with an even more enjoyable experience.Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi
酒店回复: Dear our valued guest,Thank you for sharing your feedback regarding your recent stay at Pullman Hanoi. We are delighted to know that you arrived just in time for Christmas and enjoyed the beautiful festive decorations throughout the hotel. It is also wonderful to hear that your room was very clean and tidy, making your stay comfortable.Your kind words are a great encouragement to our team, and we look forward to welcoming you back to Pullman Hanoi for more memorable experiences.Warm regards,Nguyen Huong Ly Guest Experience ExecutivePullman Hanoi
4.0分
城景高级特大床房
商务出差
设施比较老旧,灯光昏暗,有失水准。
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酒店回复: Dear our valued guest,Please accept our sincere apologies for the late reply and thank you for sharing your feedback. We are sorry to hear that you found our facilities quite old and the lighting dim, which affected the overall quality of your stay.Your comments are very important to us, and we will share them with our management team as part of our ongoing efforts to improve both the facilities and guest comfort.We truly appreciate you taking the time to let us know about your experience, and we hope to have the opportunity to welcome you back with a more refreshed and enjoyable stay in the future.Warm regards,Nguyen Huong Ly Guest Experience ExecutivePullman Hanoi
冲着Pullman的品牌而订的,这个只能算是4星级别的。中规中矩,没有惊艳。
房间很大,但设施有点老旧,灯光较暗,只有浴缸。
服务态度很好。
酒店地理位置不是老城区内,但去文庙,美术馆,胡志明陵等地方都是可以30分钟内步行时间。酒店外面就是一个highlands 咖啡店。在下一个街道,有一个新的购物中心。
第二次选择入住这个酒店了,这次在行政楼层房间住了十天。总体感觉不如上次8月份来的时候服务好。酒店设施已经比较老旧了,行政楼层的房间设施也没有好很多,但可以看出对于行政楼层客人的服务还是比较上心的,每日至少两次查看打扫房间。行政楼层的早餐和晚餐也比较丰盛,只是这个行政酒廊的场地有限,用餐高峰的时候,就显得比较乱比较吵。酒店位置适中,距离河内文庙国子监走路几分钟就到了,只是周边没有看到便利店。总体这次入住行政楼层感觉一般,这个价位,应该在河内还有不少其他的选择。
9年前第一次住这家酒店觉得很好,这次又选择了这家。感觉是有点老了,但服务等还是非常好。环境也很喜欢。携程订的车,机场到酒店非常方便。45分钟。不过没啥吃的餐厅。
挺好的,在河内巴亭区。环境不错,地点方便,每天也会清扫🧹和维持 ………本人生日,还准备了蛋糕,谢谢酒店的款待
酒店有点老 整体设施偏老化
服务还是很不错的 就是酒店人员的英语带口音 听起来有点累 酒店的早餐不错 晚餐的pho味道超级好
设施:个人感觉房间设施有点老旧了,但也不差,所有的需求都是能够满足的,然后没有瓶装矿泉水,只有玻璃瓶灌的
卫生:卫生还可以,在越南这个国家来说,相对已经是很好的了
环境:环境挺高档的,不过还是能看得出来有一定的年数的,装修风格什么的看得出来
服务:服务态度特别好,虽然设施老旧,但是从前台办理入住,到礼宾部主动开车门,到晚上走廊空调和房间门口的排风连通比较吵的时候,会主动派人过来查看并且关掉整层的走廊空调,这些服务都特别特别棒!值得入住!
房间比较老旧,但也还不错,不吵很安静
位置不太好,周围没啥东西
服务人员都很热情
房间价格不算便宜,性价比一般般
抱怨一下,留了衣服在房间,填了单子,但没有帮忙洗。给酒店打电话问,回复我说需要把衣服挂在门外,但我没有看到任何提示说明。带来的不便,影响了我的旅行体验。
除此以外,酒店服务人员整体是热情周到的。房间也符合我的预期。早餐丰富,但咖啡一般。
刚好赶上快圣诞节🎄、酒店布置的很漂亮🤩、房间很干净整洁
设施比较老旧,灯光昏暗,有失水准。