We spent one night at the Grand Gateway as we were headed through on the way back from Yellowstone. We usually stay in budget places on the road, so I was very pleased to get a last-minute rate that was excellent. The hotel is well appointed, and certainly very nice for the rate we got. The staff was helpful and friendly. My only complaint is that the blanket wasn't clean and was covered with various hairs. It was late and I was too tired to deal with it, particularly since we were leaving early in the morning , but it did make a rather negative impression.
1.0分
其他
Place is infested with bed bugs and they are aware of it. Unfriendly staff and will not refund or accommodate you for their bed bugs.
2.0分
家庭亲子
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The hotel says it’s “under new management” on its marquee. It DOES need a make over. The pictures on TripAdvisor were accurate. The rooms are dark and dated with carpet, old drapes, and lots of dander. They’re not for people who have allergies or who use inhalers. There were about 25 motorcycles there as well. One of the elevators was out of order. It was Labor Day weekend and the rates were double at all the hotels due to this, and the room was non-refundable. We only stayed one night which made it doable under the circumstances.
一分钱一分货吧。地毯和家具需要翻新一下。房间很干净。有一点点霉味。员工很友善，服务很棒。欧陆式早餐就跟其他地方的欧陆式早餐一样。位置很好，靠近I-90高速公路。附近有沃尔玛、塔吉特和山姆会员店。肯定会再来住的。也很喜欢那个Cheers酒吧。
对狗狗很友好，酒店里有酒吧，旁边就是一家Perkins餐厅可以吃饭。
请不要入住这家酒店。除非您在搜索栏中专门搜索酒店名称和“新闻”，否则差评会被掩盖，而且有关这家酒店的坏消息也无法找到。网站上的房间照片与实际房间完全不同。我预订这家酒店时以为它会是一家古雅/历史悠久的酒店。结果，我们在一个阴暗沉闷的酒店里遇到了蟑螂、污渍和破损的地毯/家具。直到很晚，住在另一间房间的另一个家人已经睡着了，我才发现蟑螂。前台起初似乎很乐于助人，也很友善。他们无法将我安排到其他房间，并告诉我发短信给他们的电话和经理的电话。附件是我收到的回复。退房当天早上，第二个前台人员说经理会联系我，再次确认了经理的电话号码，并提供了虚假的电子邮件。我没有收到任何人的回复，我得到了虚假信息，并支付了全额住宿费。我多次在网站上填写查询表，也没有得到任何回复。这是我经历过的最糟糕的经历之一。
预付预订。我到达时，前台要求复印我的驾照作为“他们的档案”。我礼貌地要求他们不要复印，因为之前曾发生过身份盗窃问题。经理拒绝了，告诉我如果我拒绝，我就必须离开。不会再来了。
最糟糕的经历，请阅读 这是我在酒店经历过的最糟糕的经历。 7 月 4 日，我从星期三到星期天住在这里。 我开车 6 个小时到达，此时已是午夜。 我确保入住我们的特大号床房，它位于一楼，靠近电梯，靠近门，每个人都坐在外面抽烟。 我心里想，好吧，没关系，我只是太累了。 我走进房间，空调坏了，床单上有血迹。 我吓坏了。 我一路走回酒店，我们换到了 3 楼的房间。 此时，已经是凌晨 1 点，我和丈夫只想休息一下。 我们每天早上 8 点醒来，客房服务人员就会破门而入，完全无视外面贴着的“请勿打扰”门牌。我们非常生气，每天早上起床时都说请晚点来，因为我们每天从上午 10 点到晚上 7 点去远足。当我们晚上 7 点回来时，我们发现没有毛巾。我多次使用酒店电话联系前台，但无人接听。我走到前台，解释说我需要毛巾。阿曼达说没有毛巾，只有“洗脸的手巾”，然后递给我“买一送一饮料卡”。我不需要酒精，我需要洗澡。阿曼达写了一张便条，让客房服务人员给我们毛巾并彻底清洁我们的床单。我们没有洗澡就上床睡觉，感觉因为远足而满身灰尘和汗水。第二天远足后，没有毛巾，没有床单。我再次下楼，她道歉，但仍然没有毛巾。这是我们整个旅行中无休止的循环，最后我们去了沃尔玛买毛巾。我要求和经理谈话，阿曼达说他不在，但周一早上会来，正好是我们离开的时候。我周一早上打电话，经理要到晚上 11 点到早上 7 点的夜班才上班。你在开玩笑吗？我需要为我可怕的经历得到补偿，至少免除清洁费。如果是这样的话，我会住在 Air BNB 以便能自己洗澡。但是嘿，我得到了一张饮料卡！太恶心了。恶心，但如果你想要一家没有毛巾、床单脏兮兮、每天早上 8 点被叫醒、窗边有香烟烟雾的酒店，那就去吧！
我在这家酒店住了3晚，尽管有投诉，但没有人来打扫房间和铺床。我基本上每天都得整理床铺。酒店只提供毛巾更换服务。我们吃早餐的地方是酒店旁边的一家酒吧。等了45分钟后我空腹离开。
我出去并在 12:00 通知接待处我的房间已准备好修理和清洁。下午 5 点返回，房间没有收拾好。经理说他无能为力，因为工作人员不在。我们不得不自己铺床并清理一切。我把垃圾带到接待处。非常粗鲁的员工。过时的，肮脏的酒店。我在底楼的房间有一个窗户对着停车场，你可以听到一切。房间不隔音，你可以听到四面八方的声音，房间里似乎有人。我们看！我还有 4 天的时间……目前组织正在到处泄漏。
We spent one night at the Grand Gateway as we were headed through on the way back from Yellowstone. We usually stay in budget places on the road, so I was very pleased to get a last-minute rate that was excellent. The hotel is well appointed, and certainly very nice for the rate we got. The staff was helpful and friendly. My only complaint is that the blanket wasn't clean and was covered with various hairs. It was late and I was too tired to deal with it, particularly since we were leaving early in the morning , but it did make a rather negative impression.
Place is infested with bed bugs and they are aware of it. Unfriendly staff and will not refund or accommodate you for their bed bugs.
The hotel says it’s “under new management” on its marquee. It DOES need a make over. The pictures on TripAdvisor were accurate. The rooms are dark and dated with carpet, old drapes, and lots of dander. They’re not for people who have allergies or who use inhalers. There were about 25 motorcycles there as well. One of the elevators was out of order. It was Labor Day weekend and the rates were double at all the hotels due to this, and the room was non-refundable. We only stayed one night which made it doable under the circumstances.