Only stayed 1 night so did not really use the facilities but everything was available. Parking was easy and convenient location. Good value for money
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酒店回复: Thank you for taking the time to share your feedback and for rating us 10 out of 10! I am very happy you enjoyed your stay at Quest Maitland and loved our central location and parking, and I hope to welcome you back soon.Kind regards,BibiFront Office Manager
5.0分
情侣出游
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The receptionist was extremely helpful.
I had booked the wrong dates but she made some changes and we were able to stay an extra night. We can't thank her enough for her kindness.
Xx
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酒店回复: Hi DanielWe are delighted that Isabella took such great care of you. Our guests are our number one priority. We really appreciate your feedback as it helps us continually assess our guests are having a positive experience. We would love the opportunity to welcome you again in the future.kind regardsLee - Front Office
4.0分
家庭亲子
A nice stay at the quest, the room was good and the staff friendly. We stayed overnite as we where attending a wedding nearby, would stay again.
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酒店回复: Dear Adele Thank you for taking the time to share a review about your recent stay at Quest Apartments Maitland. I am glad to hear that you had a pleasant stay, and found the room comfortable and our team friendly.Thank you again for your review. We look forward to welcoming you back to Quest Maitland for another enjoyable stay.Warm regards, Isabella – Front Office Team Supervisor
4.0分
家庭亲子
Asked to sign paper on arrival, not explained to us by staff.
Close to Maitland train station.
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酒店回复: Dear N,thank you for taking the time to share some feedback on your stay. We aim to make the check-in process effortless and comfortable for our guests, so your feedback is very helpful. All staff members have been reminded to explain the check-in form before asking for a signature. The form lists the general conditions of your stay, such as no smoking in the room and other rules. I hope we will welcome you again soon for another stay.Kind regards, Bibi - Front Office Manager
3.0分
家庭亲子
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Facilities were good- room lovely and bed comfortable which is greaf.
Service however is dreadful and for this reason I would be hesitant to recommend. I booked through Wotif and there was some confusion about the fact that I had paid a deposit. Rather than try to sort it out they put all responsibility on me and told me they would cancel my booking if I didn't pay in full - according to thr staff this instruction came from upper management. This was despite me providing a receipt for my payment!
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酒店回复: Dear Karla,Thank you for taking the time to provide us with some feedback on your stay. I’m thrilled you loved our beautiful rooms and comfortable beds, but I’m sorry to hear you were unhappy about the way a specific situation was handled by us. As you know, the confusion was caused by the fact that Wotif supplied you with a receipt for a payment which we did not take. I apologise that we couldn’t get to the bottom of this quicker, but we did establish that we had not received any payment at the time of the initial conversation. Once we spoke to Wotif to clarify, we contacted you straight away and explained what had happened and processed the payment accordingly. I sincerely hope this misunderstanding involving a third-party booking agent has not inconvenienced you unduly, and I hope we will welcome you back to Quest Maitland again soon.Kind RegardsBibi - Front Office Manager
淋浴间很大也很棒。房间本身虽然小，但品质很好。床单特别舒服，床也很舒适。
住了一晚。步行即可到达餐厅。干净舒适。如果能开窗就更好了，但是临街的噪音有点大。另外，需要能遮挡路灯的窗帘。现在的窗帘离窗户太远，阳光会照进来。除此之外，公寓很不错，设施齐全，比我们住一晚所需的还要多。工作人员很友好。下次来梅特兰还会选择住这里。
周末度假好去处
非常干净安静
公寓空间宽敞，适合两人入住
靠近亨特酒庄，步行即可到达镇中心和河边，方便晨练
周末短途旅行
周末短途旅行，适合前往梅特兰蒸汽节。房间和浴室都很宽敞。还有小厨房，配备餐具和盘子，环境优美安静，步行即可到达所有景点。
Only stayed 1 night so did not really use the facilities but everything was available. Parking was easy and convenient location. Good value for money
The receptionist was extremely helpful.
I had booked the wrong dates but she made some changes and we were able to stay an extra night. We can't thank her enough for her kindness.
Xx
A nice stay at the quest, the room was good and the staff friendly. We stayed overnite as we where attending a wedding nearby, would stay again.
Asked to sign paper on arrival, not explained to us by staff.
Close to Maitland train station.
Facilities were good- room lovely and bed comfortable which is greaf.
Service however is dreadful and for this reason I would be hesitant to recommend. I booked through Wotif and there was some confusion about the fact that I had paid a deposit. Rather than try to sort it out they put all responsibility on me and told me they would cancel my booking if I didn't pay in full - according to thr staff this instruction came from upper management. This was despite me providing a receipt for my payment!
Everything was spot on. Had a great stay.