酒店回复: We sincerely thank you for staying at the Kobe Meriken Park Oriental Hotel and for sharing your wonderful feedback.We were delighted to read that you enjoyed the views of the Kobe Port Tower and Ferris wheel from your west-facing room, both day and night. The ever-changing scenery of Kobe throughout the day is one of our proudest features.Additionally, our east-facing rooms offer views of the BE KOBE Monument, allowing guests to enjoy different charms depending on the direction.We are also encouraged by your kind words regarding our shuttle bus and staff service. However, we apologize for any inconvenience regarding access from Sannomiya. We value your feedback and will work to improve our guidance methods for a more comfortable arrival.Should you visit Kobe again, we would be delighted if you could also enjoy the views from a room facing a different direction.All our staff look forward to welcoming you back.

酒店回复: We sincerely thank you for choosing to stay at Kobe Meriken Park Oriental Hotel.We deeply apologize for the significant inconvenience and discomfort you experienced during your stay, despite your kind selection of our hotel.We are deeply honored by your kind words regarding the ambiance and dining experience at our hotel. However, we sincerely apologize that the soundproofing in your room did not meet your expectations, and that water leakage during your shower resulted in the entire floor becoming flooded. This should never have occurred.Furthermore, we sincerely apologize for the lack of consideration shown by the staff member who attended to your concerns. We should have accurately assessed the situation, promptly taken appropriate action, provided clear explanations, and alleviated your concerns. Instead, we caused you additional distress, for which there is no excuse. We will immediately implement thorough staff training and review our emergency response procedures.We also sincerely apologize for the inconvenience caused by the design of the in-house Wi-Fi. Due to the configuration separating networks by guest room, connecting to a different line is required in shared spaces like restaurants. We deeply regret the lack of sufficient guidance. We will explore clearer signage and improvements to the connection environment.While we accommodated you by changing your room, we should have ensured you could relax without such concerns in the first place. We sincerely take your feedback to heart and will strive to enhance our facility management and service quality.Thank you very much for sharing your valuable feedback with us.We humbly request that should you ever visit Kobe again, you might grant us the opportunity to make amends.

酒店回复: この度は神戸メリケンパークオリエンタルをご利用頂きまして誠にありがとうございます。当ホテルのロケーションにつきまして「神戸のランドマーク」とのお言葉を頂戴し、大変嬉しく拝読いたしました。海に囲まれた当ホテルならではの景観をお楽しみいただけておりましたら幸いでございます。また、館内設備につきましては年数を感じられる部分もある中、清潔感が保たれているとのお言葉をいただき、清掃スタッフにとりましても大きな励みとなります。一方で、三宮からのシャトルバスの乗り場が分かりにくく、ご不便をおかけしましたこと申し訳ございませんでした。初めてお越しのお客様にも分かりやすくご利用いただけるよう、今後のご案内方法についても検討してまいります。貴重なご意見をお寄せいただき、誠にありがとうございます。これからも皆様に快適にお過ごしいただけるホテルを目指し、サービス向上に努めてまいります。また神戸へお越しの際には、ぜひ神戸メリケンパークオリエンタルホテルをご利用いただけましたら幸いでございます。

酒店回复: Thank you very much for choosing the Kobe Meriken Park Oriental Hotel from among so many hotels.We were delighted to read that the view was the primary reason for your selection and that it met your expectations. We are deeply honored that you described the view of the Ferris wheel from our west-facing rooms and the overall scenery as “like a painting.” We are especially pleased to hear you enjoyed your time on the balcony.We are also delighted to hear you appreciated the tranquil environment of Meriken Park, where the hotel is located, and felt the essence of Kobe.Thank you for specifically mentioning the free shuttle bus from Sannomiya Station and the convenience for exploring the surrounding area. It means the world to us that you experienced the appeal of our location, including access to shopping districts.Regarding the atmosphere within the hotel, we are deeply grateful you felt its history and charm as a longstanding landmark. At the same time, we sincerely take to heart your candid feedback that “there was nothing particularly noteworthy” about our service or facilities. We will address this as an area for improvement to provide more memorable stays in the future.Thank you also for your thoughts regarding our rates. We will continue striving to offer a stay experience that matches the value of our location and views.We sincerely hope you will return to enjoy Kobe's scenery in a different season.We look forward to welcoming you back again.

酒店回复: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We are delighted to hear you enjoyed the view from your balcony. We sincerely appreciate your kind words about the unique scenery our hotel offers.However, we sincerely apologize for any inconvenience caused by the guest room facilities. We deeply regret that issues with the bedside charging environment and the air conditioner noise prevented you from enjoying a comfortable stay. We take your feedback seriously and will strive to improve our facilities and enhance our inspection procedures.We also apologize for failing to meet your expectations regarding the convenience of the shuttle bus to Sannomiya and the breakfast offerings. We will share your valuable feedback with the relevant departments and explore improvements to enhance our services going forward.Despite these issues, we sincerely appreciate your kind words regarding our staff's service.We regret that your recent stay did not meet your expectations. Should you ever visit Kobe again, we would be honored for the opportunity to make amends.Thank you very much for sharing your valuable feedback with us.

酒店回复: Thank you very much for choosing to stay with us for the third time.We sincerely appreciate your decision to return to our hotel.We were delighted to read that you stayed in an East View room this time and were able to enjoy the sunrise and harbor fireworks without obstruction. The views unique to our seaside location are a point of pride for us. Your words describing them as “truly beautiful scenery” are our greatest encouragement.We also extend our gratitude for your kind words regarding breakfast, stating it was “delicious as always.” We will continue striving to maintain the quality you expect and to enhance your satisfaction even further.We sincerely hope you will enjoy the port's seasonal charm during your next visit.All our staff look forward to welcoming you back.

酒店回复: We sincerely thank you for staying at Hotel Okura Kobe and for taking the time to share your review with us, even after some time has passed since your visit.We were delighted to read your comments about our “unique charm” and that you enjoyed the views of Kobe's landmarks from your room, your strolls along the waterfront, and the morning scenery. We are pleased that you experienced the tranquil atmosphere unique to our hotel and felt the character of the port city of Kobe.At the same time, we sincerely acknowledge your observation regarding the perceived age of the guest rooms and facilities. As a hotel cherished by our guests for many years, we are committed to ongoing planned renovations and maintenance to enhance comfort.We also appreciate your candid assessment of our service as “not bad.” Moving forward, we will strive to provide more memorable hospitality so that you will feel “I want to stay here again.”We are also delighted that you found the shuttle bus to Sannomiya convenient and appreciated its use.Should you have the opportunity to visit Kobe again, we sincerely hope you will choose Hotel Okura Kobe.All our staff look forward to welcoming you back.

酒店回复: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We also sincerely appreciate you taking the time to share your feedback about your stay.We are delighted to hear you enjoyed the iconic Harborland scenery and the lively atmosphere visible from your balcony. It means the world to us that you felt the unique location our hotel offers.We also appreciate your understanding regarding the distance from the subway station and your mention of finding our shuttle bus to Sannomiya convenient. We are relieved to hear you were satisfied with the spaciousness of your room and the comfort of our pajamas, indicating you enjoyed a comfortable stay.We will continue striving to enhance our already attractive location and views by providing even more comfortable guest rooms and services.We sincerely hope you will choose our hotel again when visiting Kobe.

酒店回复: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We are delighted to hear that you enjoyed the view from your ocean-view room, taking in the Ferris wheel, Kobe Port Tower, and even the sunrise and sunset from your balcony. It brings us great joy that you experienced the unique charm of our hotel's location.We also appreciate your kind words regarding the spaciousness and cleanliness of your room. We are relieved to hear you found your stay comfortable.We are honored that you described our breakfast as “highly recommended.” We sincerely thank you for enjoying both the Japanese and Western options, and for mentioning our freshly made mini hamburgers.We will continue striving to provide stays that satisfy you in every aspect: the view, the meals, and the space. We sincerely hope you will choose our hotel again when you visit Kobe. All our staff look forward to welcoming you back.Thank you very much for sharing your wonderful feedback with us.

酒店回复: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel and for taking the time to share your valuable feedback.Regarding the shuttle bus to Sannomiya, while it is shared with other hotels, we are relieved to hear you were able to use it without any inconvenience. We were also very pleased to read that you enjoyed the atmosphere of the first-floor lobby and the afternoon self-service coffee bar.On the other hand, we sincerely apologize that the guest room facilities did not meet your expectations. We take your feedback seriously and will use it as a reference for future equipment updates and improvements.We are deeply grateful that you were satisfied with the breakfast options and that you appreciated Ctrip's prompt assistance.We sincerely hope you will choose our hotel again when visiting Kobe. Our entire staff looks forward to welcoming you back.