酒店回复: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We also sincerely appreciate you taking the time to share your feedback about your stay.We are delighted to hear you enjoyed the iconic Harborland scenery and the lively atmosphere visible from your balcony. It means the world to us that you felt the unique location our hotel offers.We also appreciate your understanding regarding the distance from the subway station and your mention of finding our shuttle bus to Sannomiya convenient. We are relieved to hear you were satisfied with the spaciousness of your room and the comfort of our pajamas, indicating you enjoyed a comfortable stay.We will continue striving to enhance our already attractive location and views by providing even more comfortable guest rooms and services.We sincerely hope you will choose our hotel again when visiting Kobe.

酒店回复: We sincerely thank you for staying at Hotel Okura Kobe and for taking the time to share your review with us, even after some time has passed since your visit.We were delighted to read your comments about our “unique charm” and that you enjoyed the views of Kobe's landmarks from your room, your strolls along the waterfront, and the morning scenery. We are pleased that you experienced the tranquil atmosphere unique to our hotel and felt the character of the port city of Kobe.At the same time, we sincerely acknowledge your observation regarding the perceived age of the guest rooms and facilities. As a hotel cherished by our guests for many years, we are committed to ongoing planned renovations and maintenance to enhance comfort.We also appreciate your candid assessment of our service as “not bad.” Moving forward, we will strive to provide more memorable hospitality so that you will feel “I want to stay here again.”We are also delighted that you found the shuttle bus to Sannomiya convenient and appreciated its use.Should you have the opportunity to visit Kobe again, we sincerely hope you will choose Hotel Okura Kobe.All our staff look forward to welcoming you back.

酒店回复: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We are delighted to hear that you enjoyed the view from your ocean-view room, taking in the Ferris wheel, Kobe Port Tower, and even the sunrise and sunset from your balcony. It brings us great joy that you experienced the unique charm of our hotel's location.We also appreciate your kind words regarding the spaciousness and cleanliness of your room. We are relieved to hear you found your stay comfortable.We are honored that you described our breakfast as “highly recommended.” We sincerely thank you for enjoying both the Japanese and Western options, and for mentioning our freshly made mini hamburgers.We will continue striving to provide stays that satisfy you in every aspect: the view, the meals, and the space. We sincerely hope you will choose our hotel again when you visit Kobe. All our staff look forward to welcoming you back.Thank you very much for sharing your wonderful feedback with us.

酒店回复: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel and for taking the time to share your valuable feedback.Regarding the shuttle bus to Sannomiya, while it is shared with other hotels, we are relieved to hear you were able to use it without any inconvenience. We were also very pleased to read that you enjoyed the atmosphere of the first-floor lobby and the afternoon self-service coffee bar.On the other hand, we sincerely apologize that the guest room facilities did not meet your expectations. We take your feedback seriously and will use it as a reference for future equipment updates and improvements.We are deeply grateful that you were satisfied with the breakfast options and that you appreciated Ctrip's prompt assistance.We sincerely hope you will choose our hotel again when visiting Kobe. Our entire staff looks forward to welcoming you back.

酒店回复: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We are also delighted to receive your kind words regarding our shuttle bus from Sannomiya Station, the night view from your room, and our breakfast.It is the greatest encouragement to our entire staff to hear that you enjoyed the feeling of being on a cruise ship in our rooms, which boast ocean views and balconies.We are also honored that you enjoyed our freshly squeezed and mixed juices at breakfast.Your comment that “ramen tastes best when you cook it yourself” brought a smile to our faces. We sincerely hope you will return to enjoy Kobe Port's beautiful scenery and indulge in our offerings to your heart's content during your next stay.All of us look forward to welcoming you back.

酒店回复: Thank you very much for choosing to stay at the Kobe Meriken Park Oriental Hotel.We appreciate your candid feedback regarding the facilities, noting that they may feel somewhat dated. At the same time, we are delighted to hear your comments about the cleanliness of the hotel, describing it as “very good” and “very clean.”We are also honored that you described the unique atmosphere of our hotel, situated on the pier, as reminiscent of Europe. Your praise for our staff's service and the smoothness of the check-in process is a great encouragement to all our front desk staff.Furthermore, thank you for your positive feedback regarding your stay during the fireworks season. Viewing the fireworks from the balcony is a special experience unique to our hotel and is highly appreciated by many guests.We will continue striving to provide you with even more comfortable and memorable stays. We sincerely hope you will visit us again during the fireworks season.We look forward to welcoming you back.

酒店回复: Thank you very much for choosing to stay at Kobe Meriken Park Oriental　Hotel and for sharing your heartwarming feedback.We are delighted to hear that you enjoyed your stay as if you were aboard a cruise ship. Knowing that you were satisfied with the ocean views from your balcony, the scenery overlooking the Anpanman Museum and Ferris wheel, and the spacious guest rooms is a great encouragement to all our staff.We are especially pleased to hear you enjoyed the night views and drinks at our 2nd-floor bar. We are delighted you felt the distinctive port atmosphere of Kobe.Your words, “I want to stay again,” are our greatest joy. Our entire staff sincerely looks forward to welcoming you back.

酒店回复: Thank you very much for staying at the Kobe Meriken Park Oriental　Hotel and for sharing your valuable feedback.We are delighted to hear you enjoyed the ocean view. We appreciate your mention of our room orientation guidance and hope this information will be helpful for your future reservations.We are delighted to hear you were satisfied with the restaurants both within the hotel and in the surrounding area. However, we sincerely apologize for any inconvenience caused by the lack of a nearby subway station. We will strive to provide clearer transportation information, including guidance on bus routes.Your kind words regarding our environment and service are a great encouragement to all our staff. We will continue to strive to be a hotel where you can enjoy a comfortable stay.We sincerely look forward to welcoming you back.

酒店回复: Thank you very much for choosing to stay at the Kobe Meriken Park Oriental Hotel.We sincerely appreciate your thoughtful feedback regarding your recent stay with us.We sincerely appreciate your valuable feedback regarding areas where our facilities may not have met your expectations. We take this seriously and will use it as a reference for future improvements.On the other hand, we are delighted to hear that you were satisfied with many aspects of your stay, including our staff's service, the self-check-in process, and the convenience of our luggage lockers.We are also delighted to hear you enjoyed the beverage service in the 3rd-floor lobby, the harbor views from your room, and your time at the nearby Starbucks and Meriken Park.We hope the open vistas and tranquil atmosphere unique to Kobe Port provided you with a sense of relaxation.Our entire staff remains committed to providing comfortable and memorable stays.We sincerely hope you will choose our hotel again for a relaxing stay during your next visit to Kobe.