酒店回复: Dear M446178, Thank you so much for your kind words! We're thrilled to hear you had a great experience with the room and the hotel facilities .Your feedback is much appreciated and helps our team improve , and we hope to see you again on your next trip!Sincerely,Juliana Liew- General Manger
酒店回复: Dear Chensuxi, Thank you for sharing your positive experience and for recognizing us as a very good value hotel in Nusa Dua.We are incredibly proud of our team, and we're so pleased that the staff on duty—including the person who escorted you to your room at midnight and the staff directing traffic, made such a positive, helpful impression.It’s great to hear you enjoyed our three clean pools and the wide variety of breakfast options with a direct sea view.Thank you again for your recommendation! We hope to see you back at Novotel Bali Benoa soon.Sincerely,Juliana Liew - General Manager
酒店回复: Dear Cindy's,Thank you for bringing this critical issue to our attention.Please accept our most sincere and profound apologies for the terrible experience you endured.We deeply apologize for the mosquito-infested room, the broken light, and especially the inflexible, stubborn service that forced you to wait two hours and contact an outside agent (Ctrip) to change rooms. This is completely unacceptable for a hotel at our price point.We understand this was a devastating experience. We are urgently addressed the service failure and the poor conditions on the first floor immediately.We regret your stay was so negative and want to fix this for you.Sincerely,Juliana Liew - General Manager
酒店回复: Dear Valued Guest,Thank you for sharing your detailed feedback on your stay.We sincerely apologize that your experience was only average and did not your expectation.We are truly sorry that you found the hotel to be old, the rooms small, and the service average. We especially regret the inconvenience of having to carry your luggage up to the second floor without an elevator. We understand this is frustrating.We are pleased, however, that you enjoyed the breakfast and the ocean view from the pool area.Please know that we are immediately addressing your comments regarding service training and the need for facility improvements. We hope to have the opportunity to show you a much better experience in the future.Sincerely,Juliana Liew - General Manager
酒店回复: Dear Guest, Thank you for the excellent review! We are so glad to hear that you enjoyed your stay with us. We also appreciate your honest feedback regarding cleanliness and the walk from reception. We strive for excellence in every corner of our resort, so I have shared your comments with our housekeeping team to ensure we improve our standards. Regarding the location, we hope the convenience of the pool access made that short walk across the street worth it!We look forward to welcoming you and your family back for an even better stay in the future.Sincerely,Juliana Liew – General Manager
酒店回复: Dear Viiiiiiki,We are absolutely thrilled that you were very satisfied with the sale package offered.We're delighted you enjoyed the great value, especially the upgraded room with the pool view, the breakfast, and the included spa treatment.Thank you for choosing us! We hope to see you again soon.Sincerely,Juliana Liew - General Manager
酒店回复: Dear Guest User,Thank you for sharing your detailed feedback with us. We're so happy to hear that your children were delighted with the poolside room upgrade and that you you had a positive experience overall.However, we are very sorry to hear about the issues you encountered. The presence of mosquitoes and we sincerely apologize for the inconvenience this caused.Please know that we have a regular pest control program in place to manage this issue, but it's clear from your experience that we need to increase our efforts.Thank you again for your valuable feedback. We hope to welcome you back in the future for an even better stay.Sincerely,Juliana Liew - General Manager
设施：很好
卫生：一般
环境：很好
服务：很好
酒店房间门口就是泳池很方便，还有躺椅，非常适合带孩子的家庭。早餐也不错，唯一不方便的是房间和酒店前台隔着一条马路，不过总体来说还是很满意的
非常好，服务热情友好，还给我升级了露台双床房，房间有一个小院子，还有露天淋浴，度假风拉满！太感谢了🙏设施也不错，泳池直对大海，慢享时光的正确打开方式；酒店就有水上项目，拍照服务也体验了，太完美了！
努沙杜瓦片区性价比很高的酒店，房间分布于两个片区，一边靠大海，一边隔着一条路，但是很好的是，斑马线也安排了员工指挥交通，让人觉得很放心
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第一天到达时候已经快0点了，大堂已经没人了，不过前台办完手续，还是非常好的有值班员工送我们去房间，并且一路告诉我们泳池、沙滩、早餐等等情况，虽然都是蹩脚英语，不过看得出来很真诚的小哥
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花园翼楼的房间，虽然大小和设施都一般，不过整体感受还是不错的，有三个泳池，一个大的靠近海边（大堂），两个小的在我们住的区域（翼楼/需要过马路）泳池也很干净、舒服，早餐不错、品种多，人也不会爆满，餐厅跟海距离很近，早餐可以直接看到一线海景
服务：非常的差！我的房间在一楼我进去非常多的蚊子！灯也是坏的，然后还有很多房间就是不肯给我换一个二楼的，在携程小姐姐再三沟通下才给我换到2楼！！
环境：一楼环境非常不好，蚊虫非常多，而且酒店也不做任何措施！
一晚上800块的酒店就给我这种服务真的很差劲啊！大家慎点啊，而且酒店服务员不会变通只认死理无语至极！蚊子那么多要求换个房间也不肯，让我等了2个小时晚饭都没有吃在那边等携程沟通给我换房！
我们在这家酒店住了两天。我们本来想要一间能直接通往泻湖的房间，但不巧的是，我们入住的房间（440）并不能直通泻湖。房间前面那个根本就不是泳池，只是一处水深40厘米的水洼。我们遇到的另一个问题是想去主泳池（在另一栋楼，需要穿过马路）时。因为人太多了，我们找不到地方。我们一小时后再回去找，结果还是没找到。同样的问题也发生在找早餐位的时候。我们在泳池边的餐厅吃了晚餐，食物质量不怎么样。早餐倒是恰恰相反，非常棒。房间很干净，员工也很乐于助人且友好（大部分是），但说实话，整体体验并没有达到我们的预期。
这次去巴厘岛还是住了好几个酒店，诺富特毕瓦，就是有点老了，房间感觉有点小。主要是服务吧，感觉服务一般般，之前住的梅鲁萨卡服务很好，有搬行李的，而且非常客气，感觉诺富特毕瓦服务没那么好，还有一点，就是要上2楼，没电梯，行李没人抬的话，要自己抬。优点就是早餐还是非常不错的。还有就是另一边泳池可以看大海。总体体验还是一般的。
挺好的，，服务人员特别礼貌，餐厅还能看到松鼠和鸽子，也不怎么怕人，晚上在沙滩散步，吹吹海风特别舒服。
买的919预售套餐730块，含早餐，升级到了泳池这一侧的房间，视野很好，套餐还包括130块钱的餐饮消费额度，和1次spa（现场价格250左右），很满意！
推荐在Tanjung Benoa入住的度假村，离市中心和机场有点远，但如果租车自驾就很方便。环境很安静，适合喜欢清静的人，水上运动也很好玩。我建议在这里住2-3晚，好好感受一下这里的氛围，然后再去热闹的地方，或者反过来也可以。祝您入住愉快。
订了三晚升级了直通泳池房，小朋友很高兴。其他没说的都挺满意，旁边吃的也多，也有超市。缺点是蚊子有点多，水质不怎么好，滤芯要每天都换。这个沙滩没什么玩的，都是海藻也不能赶海，本来挺失望，但令人惊喜的是，最后一天晚上居然在沙滩上发现了零星蓝眼泪。