酒店回复: Dear Valued Guest,Thank you for your feedback. Great customer service, cleanliness and safety is our main focus. We look forward to seeing you again soon.Sincerely,Sharon WilbournDirector Of Operations
2.0分
其他
Elevator is so slow and parking is not free. Having to get valet and waiting for the elevator each time is not ideal. Elevator buttons were also confusing
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酒店回复: Dear Valued Guest,Thank you for your feedback. Great customer service, cleanliness and safety is our main focus. We regret that you did not enjoy your overall stay. We hope that your will give us another chance to make your next stay better.Sincerely,Sharon WilbournDirector Of Operations
3.0分
家庭亲子
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Parking situation is horrible down there. Even if you valet it takes forever and is expensive. Elevators are suppose to be “smart” but they are stupid and frustrating
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酒店回复: Dear Valued Customer,Thank you for your feedback, Great customer service, cleanliness and safety is our main focus. We look forward to seeing you again soon, Sincerely,Sharon WilbournDirector Of Operations
3.0分
情侣出游
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Apparently, you have to pay for parking via the valet service they have. All downtown hotels do this was what they told me. Even if that is the situation, it would have been nice to know in advance that I would have to pay an additional $40.00 parking. I would have booked somewhere else. I don't like surprises like that, (oh btw,after booking you now have another fee to pay). Post it up front in the listing and let me make the decision.
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酒店回复: Dear Valued Guest,Thank you for your feedback, Great customer service, cleanliness and safety is our main focus. We look forward to seeing you again soon,Sincerely,Sharon WilbournDirector Of Operations
2.0分
商务出差
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Cons: The room was fairly clean but there were very dusty shelves in the bathroom and no bags in the trash cans. There was also some kind of machine/electrical noise in the wall that was so loud we couldn't hear the television or hardly sleep at all. The staff was not pleasant and they all seemed to be in a bad mood all the time. Pros: The valet men were nice and they got my car to me fast. The area is very walkable and feels safe. There are a lot of restaurants in close proximity.
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酒店回复: Dear Valued Guest,Thank you for your feedback. Great customer service, cleanliness and safety is our main focus. We look forward to seeing you again soon.Sincerely,Sharon WilbournDirector Of Operations
2.0分
其他
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Front desk messed up on check in (gave us wrong room) and check out (send me email that we checked out late but we checked out and left key at front desk at 9am). Paid a lot for this room. Hotel "ran out" of Regular Kcup coffee. My husband and I asked for 4 Kcups so we could have 2 cups of regular coffee each before leaving the room. Hotel said they ran out (both mornings) and only gave us 1 regular and 3 decaf Kcups. Not acceptable. They need to go out and buy additional Kcups if needed. Finally, not really my style of room as lighting is too bright and overhead.... prefer warmer lighting in the room. Hotel location is good.
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酒店回复: Dear Valued Guest,Thank you for feedback. Great customer service, cleanliness and safety is our main focus. We look forward to seeing you again soon. Sincerely,Sharon WilbournDirector Of Operations
4.0分
其他
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We booked a room with two queens, but upon arrival were told they were sold out and put us in a suite with a king and a pull out couch instead . For the inconvience we were given one drink voucher per person and breakfast vouchers for each morning. We did have to ask for more towels since the suite only came with enough for two people. I am pleased to say we received them immediately and did not have to wait! The breakfast was really good. The hotel has a little market with food and essentials, probably the best hotel market I’ve seen! Also the location is wonderful for walking around downtown
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酒店回复: Dear Valued Guest,Thank you for feedback. Great customer service, cleanliness and safety is our main focus. We look forward to seeing you again soon. Sincerely,Sharon WilbournDirector Of Operations
3.0分
其他
Room was nice. Bed was comfortable. The parking is the only issue. I paid $50 for the parking garage across the street.
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酒店回复: Dear Valued Guest,Thank you for your feedback, Great customer service, cleanliness and safety of our main focus. We regret that you did not enjoy your overall stay. We hope that you will give us another chance to make your next stay better, Sincerely,Sharon WilbournDirector Of Operations
5.0分
其他
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The room was awesome!! The location of this hotel was perfect, and we were able to walk to many of our downtown destinations. The room was super spacious and comfy! The staff were very attentive and helpful throughout our stay! Would definitely book here again!
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酒店回复: Dear Valued Guest,Thank you for your feedback. Great customer service, cleanliness and safety is our main focus. We look forward to seeing you again soon.Sincerely,Sharon WilbournDirector Of Operations
2.0分
其他
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The room had band aid wrappers on the bench, there was a used lotion bottle on the sink and when we asked for someone to bring fresh toiletries, they never came. The elevators were slow and only 2 of the six elevators are accessible for guests which caused long lines at busy times. Not staying here again.
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酒店回复: Dear Valued Guest,Thank you for your feedback. Great customer service, cleanliness and safety is our main focus. We regret that you did not enjoy your overall stay at our hotel. We hope that whenever you are in the Fort Worth Downtown area you will give us another chance to make your next stay better.Sincerely,Sharon WilbournDirector Of Operations
员工很友好
Elevator is so slow and parking is not free. Having to get valet and waiting for the elevator each time is not ideal. Elevator buttons were also confusing
Parking situation is horrible down there. Even if you valet it takes forever and is expensive. Elevators are suppose to be “smart” but they are stupid and frustrating
Apparently, you have to pay for parking via the valet service they have. All downtown hotels do this was what they told me. Even if that is the situation, it would have been nice to know in advance that I would have to pay an additional $40.00 parking. I would have booked somewhere else. I don't like surprises like that, (oh btw,after booking you now have another fee to pay). Post it up front in the listing and let me make the decision.
Cons: The room was fairly clean but there were very dusty shelves in the bathroom and no bags in the trash cans. There was also some kind of machine/electrical noise in the wall that was so loud we couldn't hear the television or hardly sleep at all. The staff was not pleasant and they all seemed to be in a bad mood all the time. Pros: The valet men were nice and they got my car to me fast. The area is very walkable and feels safe. There are a lot of restaurants in close proximity.
Front desk messed up on check in (gave us wrong room) and check out (send me email that we checked out late but we checked out and left key at front desk at 9am). Paid a lot for this room. Hotel "ran out" of Regular Kcup coffee. My husband and I asked for 4 Kcups so we could have 2 cups of regular coffee each before leaving the room. Hotel said they ran out (both mornings) and only gave us 1 regular and 3 decaf Kcups. Not acceptable. They need to go out and buy additional Kcups if needed. Finally, not really my style of room as lighting is too bright and overhead.... prefer warmer lighting in the room. Hotel location is good.
We booked a room with two queens, but upon arrival were told they were sold out and put us in a suite with a king and a pull out couch instead . For the inconvience we were given one drink voucher per person and breakfast vouchers for each morning. We did have to ask for more towels since the suite only came with enough for two people. I am pleased to say we received them immediately and did not have to wait! The breakfast was really good. The hotel has a little market with food and essentials, probably the best hotel market I’ve seen! Also the location is wonderful for walking around downtown
Room was nice. Bed was comfortable. The parking is the only issue. I paid $50 for the parking garage across the street.
The room was awesome!! The location of this hotel was perfect, and we were able to walk to many of our downtown destinations. The room was super spacious and comfy! The staff were very attentive and helpful throughout our stay! Would definitely book here again!
The room had band aid wrappers on the bench, there was a used lotion bottle on the sink and when we asked for someone to bring fresh toiletries, they never came. The elevators were slow and only 2 of the six elevators are accessible for guests which caused long lines at busy times. Not staying here again.