酒店回复: Dear Ms. Mario,Namaste!Thank you for sharing your wonderful feedback. We are delighted that you had a magnificent experience from the moment you arrived and that our team made you feel like royalty. It is gratifying to know that you enjoyed the hospitality, delicious food, and the cleanliness of our rooms and facilities.Your kind words are truly appreciated and we look forward to welcoming you back to The Leela Palace Jaipur for another memorable stay.Warm regards,Anoop PandeyVice President & General ManagerThe Leela Palace Jaipur
Overall, we had a good experience, but it could have been better.
VIP benefits: We didn't receive a room upgrade, despite ******* showing availability on the same day.
Room service: There is significant room for improvement, as service was slow. We ordered dinner for our baby, which arrived 1 to 1.5 hours late. Similarly, we requested a baby cot 2 to 3 times, and it arrived after the baby had already fallen asleep.
Kids room: This area also needs an upgrade. The current kids room is more suited for older children or adults, featuring a table tennis table, foosball table, and PlayStation. For toddlers, it only offers a ball pit and some blocks. Adding a trampoline or slides would enhance the space.
F&B: Sukh Mahal offers a great variety of cuisines throughout the day. However, for breakfast, they could provide more Asian and Mediterranean options, comparable to other properties of similar stature.
We visited Mohan Mahal for dinner, which is stunning and a must-see for anyone visiting Jaipur. The entire venue is made of glass and illuminated by candles, creating a mesmerising atmosphere.
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酒店回复: Dear Guest,Namaste!Thank you for sharing your detailed feedback regarding your stay at The Leela Palace Jaipur. We are pleased to know that you enjoyed many aspects of your experience, including the ambience of Mohan Mahal and the variety offered at Sukh Mahal.At the same time, we appreciate your constructive comments about the VIP benefits, room service, and kids’ facilities. Please accept our apologies for the delays with your baby’s dinner and cot requests, as well as for not being able to provide the room upgrade you expected. Your suggestions regarding the kids’ room and breakfast options are valuable and will be reviewed by our teams as we continually strive to enhance our offerings.We hope to have the opportunity to welcome you back and provide an even better stay in the future.Warm regards,Anoop PandeyVice President & General ManagerThe Leela Palace Jaipur
5.0分
家庭亲子
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Beyond 5-Star Luxury – The Leela Palace Jaipur
Our four-night stay at The Leela Palace Jaipur was pure perfection. From the warm welcome with refreshing raw mango juice to the immaculate Palace Rooms refreshed twice daily, every detail impressed. Janvi (personal assistant) was helpful at times especially when my Mom was by herself in the hotel. Rajendra (housekeeping), and Sheeshram (manager) went above and beyond.
Dining at Sukh Mahal was unforgettable — an incredible breakfast spread, delicious lunches and dinners, and outstanding service from Rohit and Parvesh. Special thanks to sous-chef Kushboo, who surprised me with a live jalebi station after I casually mentioned wanting to try Rajasthani jalebi — truly above and beyond!
The hotel grounds are breathtaking, perfect for relaxing all day. Mid-July heat brought mosquitos, so we enjoyed outdoor visits in mornings and evenings.
Only downsides: overpriced taxi rates and generic sightseeing plans from Concierge.
One of the best luxury stays I’ve ever had — truly beyond 5-star.
非常的驚艶，从一进酒店的欢迎仪式到退房：简直是帝王帝后的级别享受，住进酒店，全部在酒店内也享受不完．
我们非常喜欢在斋浦尔利拉皇宫酒店的入住体验！员工都非常出色。酒店园林和旁边的群山非常漂亮，这绝对是一个一流的住宿地点！美丽的酒店！所有东西的品质都很好，服务标准也符合西方人的期望。我们在斋浦尔住过的其他“五星级”酒店在卫生和其他小细节方面都达不到西方五星级的标准，但利拉皇宫酒店无疑做到了，我甚至觉得它比西方世界普通的五星级酒店还要好。这更像是一个宫殿式的度假胜地，而不仅仅是一家酒店。我们在这里留下了美好的回忆，我现在在澳大利亚家里还穿着利拉酒店的拖鞋，哈哈，因为它让我想起了在那里度过的美好时光，以及那些让我们的体验超越完美的员工，他们真的让我们的住宿变得非常棒。绝对推荐。我有一个小建议——选择入住“大别墅”。宫殿套房（我住的那种）很华丽，但别墅更好，而且价格差别不大。我们在斋浦尔利拉皇宫酒店住了两晚，体验了两种房型。利拉酒店官网上的照片是真实的。
我们在自助餐厅Sukh Mahal用餐。感觉不错。食物卫生，精致，我们完全没有生病（我们在另一家五星级酒店生病了）。
酒店离斋浦尔市中心有一段距离，但我认为你会爱上这一点。斋浦尔市中心非常繁忙，喇叭声此起彼伏，如果你有文化冲击，那里会有点不舒服。利拉皇宫酒店位置偏远，是远离斋浦尔市中心喧嚣的一个非常好的去处。它完美地坐落在山区。空气更清新，有群山环绕，非常漂亮。我完全推荐。我还建议乘坐酒店的专车，因为他们的车所有座位都有安全带，有空调，而且很豪华。我们打Uber去的利拉皇宫酒店，那是个巨大的错误。多花点钱坐酒店的车吧！我们在斋浦尔坐过的大部分车，后排中间座位都没有安全带，还有两辆车后排根本没有安全带。相信我们吧。只需要确保他们把你送到正确的机场就行了。司机很棒，但把我们送到了国内航站楼，那里离国际航站楼大约3公里，你必须再打个Uber才能到达，所以请确保他们明白你要去哪个航站楼（我以为只有一个机场）。
这是一次愉快的短暂停留。员工非常棒，设施也很豪华。食物有待改进，除此之外一切都很好！
酒店无可挑剔，设施和服务都很出众，从入住到退房都令人满意。每一个小细节都处理得很用心，让住宿成为一次真正的体验。
住在这家酒店非常棒。
我的整体体验非常棒。从抵达酒店的那一刻起，直至入住期间，工作人员都让我们感受到皇室般的尊贵。酒店的热情好客和服务无可挑剔。食物美味可口，房间和设施都非常干净整洁，维护得也很好。我强烈推荐这家酒店。
糟糕的入住体验。我们的预订中提到了 ******* 的免费早餐，但到达酒店后，我们被告知早餐不是免费的，需要额外收费。此外，我曾要求为我的伴侣做一个惊喜求婚，当我最初询问时，我并不知道不允许使用外部摄影师。我当天才知道，当我询问 Leela Palace 是否有自己认可的摄影师时，他们告诉我他们与摄影师的合同已经结束，无法再做任何事情。对于像 Leela Palace 这样大的品牌来说，这是完全不可接受的。
酒店很漂亮，但你可以看到有些员工在维护和餐厅方面没有经过良好的培训。然而，我们最恼火的是，由于房间是集中温度控制的，我们睡不好觉。投诉后，工作人员提供的支持或补偿有限。
Overall, we had a good experience, but it could have been better.
VIP benefits: We didn't receive a room upgrade, despite ******* showing availability on the same day.
Room service: There is significant room for improvement, as service was slow. We ordered dinner for our baby, which arrived 1 to 1.5 hours late. Similarly, we requested a baby cot 2 to 3 times, and it arrived after the baby had already fallen asleep.
Kids room: This area also needs an upgrade. The current kids room is more suited for older children or adults, featuring a table tennis table, foosball table, and PlayStation. For toddlers, it only offers a ball pit and some blocks. Adding a trampoline or slides would enhance the space.
F&B: Sukh Mahal offers a great variety of cuisines throughout the day. However, for breakfast, they could provide more Asian and Mediterranean options, comparable to other properties of similar stature.
We visited Mohan Mahal for dinner, which is stunning and a must-see for anyone visiting Jaipur. The entire venue is made of glass and illuminated by candles, creating a mesmerising atmosphere.
Beyond 5-Star Luxury – The Leela Palace Jaipur
Our four-night stay at The Leela Palace Jaipur was pure perfection. From the warm welcome with refreshing raw mango juice to the immaculate Palace Rooms refreshed twice daily, every detail impressed. Janvi (personal assistant) was helpful at times especially when my Mom was by herself in the hotel. Rajendra (housekeeping), and Sheeshram (manager) went above and beyond.
Dining at Sukh Mahal was unforgettable — an incredible breakfast spread, delicious lunches and dinners, and outstanding service from Rohit and Parvesh. Special thanks to sous-chef Kushboo, who surprised me with a live jalebi station after I casually mentioned wanting to try Rajasthani jalebi — truly above and beyond!
The hotel grounds are breathtaking, perfect for relaxing all day. Mid-July heat brought mosquitos, so we enjoyed outdoor visits in mornings and evenings.
Only downsides: overpriced taxi rates and generic sightseeing plans from Concierge.
One of the best luxury stays I’ve ever had — truly beyond 5-star.