酒店回复: Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent future occurrences.The Marriott Courtyard brand is geared towards business travelers who prefer to purchase made to order items from our on-site Bistro and Starbucks. Marriott does offer our Fairfield and Residence Inn brands that offer complimentary breakfast and beverage options in their lobbies.Again, thank you for sharing your experience with us. I hope you choose to stay with us again when your travels bring you back to the area.
4.0分
商务出差
原文
翻译提供方:Google
作为万豪旅享家多年的客户,下午 1 点办理入住手续时要额外支付 50 美元,这太荒谬了!!!
展开
酒店回复: I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience was an isolated incident.Requests for Early Check-In or Late Check-Out are based on availability. Please Note, to guarantee Early Check-In due to an arrival before the guaranteed check-in time, your reservation will need to include the night prior to arrival.If the Hotel is unable to accommodate your request, ask the Front Desk if they can store your luggage while you explore the Hotel or the local area.Again, thank you for sharing your experience with us.I hope you choose to stay with us again, whenever your travels bring you back to the area.
4.0分
其他
原文
翻译提供方:Google
干净、安静。
5.0分
其他
原文
翻译提供方:Google
好的
酒店回复: Thank you for choosing Courtyard Deptford!
5.0分
其他
Awsome
The entire staff was awsome. Was in town for a wedding and it was great service. The rooms were clean, I loved the shower.
5.0分
情侣出游
展开
The hotel was nice. However, the shower had to run for awhile before the water gets hot. Also, the water in the sink doesn't drain correctly while the water is running. It fills up the sink quickly. Other than those two issues the stay was good.
4.0分
其他
展开
Just Okay
We chose this hotel for the convenient location; it was comfortable and clean. The mini-fridge was odd, you have to push a button to put it on and it only stays on for 2 hours unless you push the button again. Wake up to warm drinks and food. We also prefer places that include breakfast and this Marriott does not. When we checked in, we asked about coffee, and the staff member said there was a coffee maker in the room. Did not inform us that there would be fresh hot coffee available in the lobby in the morning. We went to a nearby McDonald's that was not very clean. For the higher price, it was just okay.
靠近target超市,购物吃饭都方便。多次入住,值得推荐
酒店很干净,前台的朱莉女士非常棒。唯一的问题是,这酒店一晚271美元不值这个价。就是一个普通房间,配有微波炉、小冰箱和电视,没什么特别或额外的东西。酒店里有个很小的酒吧,只在周五下午5点到凌晨1点开放,也没什么特别的。酒店附近唯一算得上近的是拐角处的沃尔玛,街对面有一家Friendly's冰淇淋店。一家TGIF餐厅大概在13英里外,我过去吃过。所以我不明白为什么(价格)这么贵?我是错过了什么景点吗?
很棒的酒店
还不错
房间现代舒适。浴室的一些装饰缺失。客房服务人员很热情,但似乎花了一整天才打扫完几个房间。大厅和电梯的地板很脏。
每晚140美元,酒店应该提供免费早餐和休息室的咖啡/茶。(卧室提供2个咖啡包。)餐食/全方位服务酒吧需另收费。
作为万豪旅享家多年的客户,下午 1 点办理入住手续时要额外支付 50 美元,这太荒谬了!!!
干净、安静。
好的
Awsome
The entire staff was awsome. Was in town for a wedding and it was great service. The rooms were clean, I loved the shower.
The hotel was nice. However, the shower had to run for awhile before the water gets hot. Also, the water in the sink doesn't drain correctly while the water is running. It fills up the sink quickly. Other than those two issues the stay was good.
Just Okay
We chose this hotel for the convenient location; it was comfortable and clean. The mini-fridge was odd, you have to push a button to put it on and it only stays on for 2 hours unless you push the button again. Wake up to warm drinks and food. We also prefer places that include breakfast and this Marriott does not. When we checked in, we asked about coffee, and the staff member said there was a coffee maker in the room. Did not inform us that there would be fresh hot coffee available in the lobby in the morning. We went to a nearby McDonald's that was not very clean. For the higher price, it was just okay.