酒店回复: Dear Brendan,Thank you for sharing your feedback. We truly apologize for the issues you encountered during your stay. Cleanliness is a priority for us, and we are sorry that the pool and shower failed to meet expectations. We’ve already informed our housekeeping and maintenance teams to address these concerns to ensure they’re promptly corrected. Regarding the bed size, we can confirm that our rooms are equipped with queen-sized beds, not full-sized, and we apologize for any confusion. Your feedback is important to us, and we hope you will allow us an opportunity to win back your trust and provide you with a more enjoyable experience in the future. Thank you, and take care!
2.0分
家庭亲子
原文
翻译提供方：Google
晚上噪音太大，无法入睡
4.0分
家庭亲子
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We always enjoy staying at this hotel because of the close proximity to family in the area. We love the location within a walkable shopping area with dining options. I will say this location is starting to look a little worn- at least on the second floor. Also, our corner room was nice and spacious but had a funky smell that was a bit off putting. We bought some air freshener and took care of that issue. The front desk staff was friendly and accommodating.
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酒店回复: Thank you for taking the time to share your feedback and for rating your stay an 8 out of 10. We’re glad to hear that our location and our front desk team continue to make your visits enjoyable.I would also like to sincerely apologize for the condition concerns you noticed on the second floor, as well as the unpleasant odor in your guestroom. This is not the experience we aim to provide, and I appreciate you bringing it to our attention. We will be following up with our housekeeping and maintenance teams to ensure these issues are addressed.We are currently in the process of renovating and updating our guestrooms, and I’m looking forward to your next stay so you can experience the improvements firsthand. We truly value your business, and please feel free to reach out if I can assist with anything ahead of your next visit. Thank you, and take care!
5.0分
情侣出游
We had to go to family function Friday thru Saturday. We called for early check in and they accommodated our request. The staff was very friendly.
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酒店回复: Dear michael,Thank you for sharing your experience at SpringHill Suites Gainesville Haymarket! We appreciate your kind words about our friendly and accommodating staff. We hope to see you the next time you travel to our area!
3.0分
情侣出游
Had to call to get the toilet cleaned when we arrived
5.0分
商务出差
Convenient location, easy access to dining (big variety).
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酒店回复: Thank you so much for taking the time to review your stay at SpringHill Suites Gainesville Haymarket! We appreciate your business and are delighted to have provided you with a 10/10 experience! Thank you, and we hope to see you again soon!
5.0分
情侣出游
Nice hotel. Clean, comfortable, good breakfast and nice staff.
5.0分
其他
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The hotel in Gainesville, VA was really nice. The room was nice and clean and it felt really cozy. I was able to check-in early, which was very convenient. Overall stay was excellent. Will most likely book here again in the future.
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酒店回复: Dear Samantha,Thank you so much for your kind feedback and the 10 out of 10 rating of your experience at SpringHill Suites Gainesville Haymarket! We're delighted to hear that you enjoyed your stay with us and found the room cozy and clean. We're also happy that we were able to accommodate the early check-in for you. We look forward to welcoming you back during your next visit to Gainesville! Safe travels, and thank you for choosing us.
5.0分
家庭亲子
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This was the nicest hotel stay we’ve had in a while. The staff were so friendly at check-in, the rooms were clean and well appointed, complimentary breakfast was delicious and the pool was the perfect temperature. My family slept wonderfully and had a really nice experience.
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酒店回复: Dear Emily,Thank you so much for your kind words and the 5 out of 5 rating of your experience at SpringHill Suites Gainesville Haymarket! We are thrilled to hear that you and your family had such a wonderful experience with us. It's great to know that you enjoyed the friendly service, comfortable rooms, delicious breakfast, and the pool. We truly appreciate your feedback and hope to welcome you back for another stay soon!
5.0分
商务出差
Convenient and comfortable
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酒店回复: Thank you for sharing your 10/10 rating of your experience at SpringHill Suites Gainesville Haymarket! We’re happy to know you had a great stay, and we hope to welcome you back the next time your travels bring you to the area! Thank you, and take care!
泳池很脏，根本没法游泳。淋浴间也很脏。床是全尺寸的，不是大号的。
晚上噪音太大，无法入睡
We always enjoy staying at this hotel because of the close proximity to family in the area. We love the location within a walkable shopping area with dining options. I will say this location is starting to look a little worn- at least on the second floor. Also, our corner room was nice and spacious but had a funky smell that was a bit off putting. We bought some air freshener and took care of that issue. The front desk staff was friendly and accommodating.
We had to go to family function Friday thru Saturday. We called for early check in and they accommodated our request. The staff was very friendly.
Had to call to get the toilet cleaned when we arrived
Convenient location, easy access to dining (big variety).
Nice hotel. Clean, comfortable, good breakfast and nice staff.
The hotel in Gainesville, VA was really nice. The room was nice and clean and it felt really cozy. I was able to check-in early, which was very convenient. Overall stay was excellent. Will most likely book here again in the future.
This was the nicest hotel stay we’ve had in a while. The staff were so friendly at check-in, the rooms were clean and well appointed, complimentary breakfast was delicious and the pool was the perfect temperature. My family slept wonderfully and had a really nice experience.
Convenient and comfortable