酒店回复: Jaehun, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
酒店回复: I wanted to reach out and personally apologize for the inconvenience you experienced due to the pool being closed during your stay with us. We understand how important amenities like the pool are to your overall experience, and we're genuinely sorry for any disappointment this may have caused.As a gesture of our appreciation for your understanding and patience, we would like to offer you 20,000 points on your Bonvoy account to be used towards future stays or rewards. We hope this can help make up for the inconvenience and enhance your next visit with us.Thank you for your understanding, and we look forward to welcoming you back soon. If there's anything else we can do to make your next stay more enjoyable, please don’t hesitate to let us know.
酒店回复: I wanted to apologize for the disturbance caused by the loud guests during your recent stay with us. We understand that a peaceful environment is essential for a comfortable experience, and I'm truly sorry that we fell short in this regard.Please know that we have been taking steps to address this issue, and to prevent it from happening in the future.
酒店回复: Mary,Thank you for taking the time to provide feedback about your recent stay. I sincerely apologize for the long wait at The Bistro. We did not expect the high volume of guests that we received this weekend and were understaffed for this event. The team and I did our best to get everyone helped as quickly and efficiently as possible, but I do know that multiple guests
4.0分
商务出差
原文
翻译提供方:Google
公司区域
我来这里是为了出差。大堂里有真正的浓缩咖啡机和咖啡馆,我很喜欢。
员工很友好。不错的商务酒店。床有点凹凸不平,所以不太合我的口味。除此之外,还不错。
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酒店回复: Thank you so much for your positive feedback! We truly appreciate your kind words about your stay.I also want to sincerely apologize that the quality of the bed did not meet your expectations. Your comfort is our top priority, and we take your concerns seriously. We are continuously working to improve our accommodations, and your feedback is invaluable in helping us achieve that.We hope to welcome you back soon and provide you with an even better experience.
酒店回复: Thank you for sharing your positive experience! We're delighted to hear that you and your daughter enjoyed your stay at Courtyard by Marriott in Farmington Hills. It's fantastic to know that our convenient location and amenities met your expectations. We appreciate your recommendation and look forward to welcoming you both back for another enjoyable stay in the future!
酒店回复: I want to extend my heartfelt apologies for the inconvenience you experienced with the carpet in your room during your recent stay with us. We deeply regret that this issue impacted your overall experience, and I want you to know that we take such matters very seriously.Our team is currently addressing the situation to ensure that similar issues do not occur in the future. Your feedback is invaluable in helping us maintain the high standards we strive for.Please accept our sincere apologies, and our hopes that you will give us another chance to provide you with the service you deserve.Emily
好地方
空调坏了,所以5天里有4天都有点热,不过幸运的是最后一天空调运转正常。
我下周会再次入住。我觉得第一天应该去看看。
房间很安静,也不错。冰箱很小,5天打扫了一次房间。
不过,房间很安静,入住期间也没有什么太大的不便。
房间很好——大部分都很干净舒适。有几件小东西损坏了,但考虑到我们付的价格,我可以忍受。令人沮丧的是游泳池和按摩浴缸“停止使用”。如果只有我来,那没什么大不了的。但我带着一个 7 岁的孩子,有很多时间要消磨。我们预订这个地方就是因为游泳池和按摩浴缸。得知它已经停止使用一周,而且没有预计的维修日期,这让人很沮丧。如果能在入住前得到通知就好了,这样我们就可以找另一家万豪酒店。此外,前台工作人员不太友好。感觉好像我们的入住给她带来了不便,因为我们到达时,她不得不从大厅里闲逛回到前台。她最终露出了一个非常假的微笑,并很好地完成了工作,但很明显,她要么不喜欢她的工作,要么没有过好一天。酒店不错,但是体验并不是很好,所以我不太可能再来这个地方。
我给这家酒店打低分的原因是员工或安全问题。我们花了不少钱住在这里,虽然酒店本身状况良好,员工也很好,但他们需要更多的员工和政策,如果你在晚上的任何时候都表现得令人讨厌或不守规矩,打扰到其他客人,你将被要求离开或遵守规定。或者,如果你不遵守安静时间,请叫保安或当地警察来……这也应该列出来。我们住了一晚,几乎只睡了 3 个小时,因为我们房间楼上的客人吵闹不堪,令人讨厌。我向前台投诉,被告知“她手头很忙,她很快就会上去让他们安静下来”……但从来没有发生过,或者他们只是不听她的话。她需要后援或保安来执行安静时间。这是不可接受的,需要解决。非常沮丧和失望……而且很累!!!
酒店不错,小酒馆服务差
酒店位置优越,非常适合我们计划做的事。如果您正在寻找,附近有很多餐厅和商店。
房间舒适,酒店非常干净。办理入住手续轻而易举,工作人员非常友好。
不过小酒馆简直是一场灾难。工作人员短缺,除了房间里的小玻璃瓶外,这里是唯一的咖啡选择。早上要等 20 分钟(字面意思)才能喝到一杯咖啡,这不太方便。如果酒店不能为小酒馆配备工作人员,他们应该在大堂提供自助咖啡。只是说说而已。
公司区域
我来这里是为了出差。大堂里有真正的浓缩咖啡机和咖啡馆,我很喜欢。
员工很友好。不错的商务酒店。床有点凹凸不平,所以不太合我的口味。除此之外,还不错。
这是一家人手不足的酒店。周五入住时,房间很旧,设施简陋,马桶把手坏了,但一直在转,电子温度计很混乱,温度总是保持在 64 华氏度或 76 华氏度。床单上有污渍。即使要求,也没有客房服务。没有垃圾清理。没有干净的毛巾,前台回复说:“是的,我们人手不够,所以有些房间没有打扫。你可以到前台去拿干净的毛巾。我们没有人来做这件事。Bonvoy-AGE Courtyard Marriott!我再也不会住在那里了。同一停车场还有另外两个全国性品牌。试试吧。他们不值得你光顾
我和女儿从芝加哥出发,前往底特律进行汽车保养之旅 :-) 她驾驶的电动汽车在芝加哥尚未设立经销商服务中心,我决定在法明顿山万怡酒店过夜,选择很多,我们非常喜欢,强烈推荐,酒店附近应有尽有,您不会失望的。
房间很干净,床很舒服,浴室/淋浴间很棒。小桌子的桌腿和底部很粘。3 个键不能用,但客房服务人员帮我解决了。前台工作人员一点也不友好,客房服务人员很友好。微笑是免费的。
很棒的酒店和位置。但房间地毯很臭,很难呼吸。没有提供瓶装水,因为水已经用完了。地毯很臭,无法接受