Staff was so nice to me and my family. They remembered my toddlers name every time we passed the front desk. Greeted with a smile and conversation. Excellent staff
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酒店回复: Grant, we're overjoyed to hear your family felt welcomed and cared for at Four Points by Sheraton Grande Prairie. It's delightful that our team members were able to contribute to your positive experience, particularly in remembering your toddler's name and greeting you warmly. We value your feedback and await the opportunity to host your family again in the future.
3.0分
情侣出游
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Room had water damage to cabinets and there was damage to the bathtub. Toilet paper felt like what you’d expect in a gas station bathroom not an expensive hotel. Beds, sheets, and pillows were just okay.
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酒店回复: Sianna, we're sorry to hear about the issues related to the room's condition and the toilet paper. This isn't the standard we aim to deliver. Your observations are important to us and we'll make sure to communicate them to the appropriate team for further evaluation. We appreciate your feedback around the bedding too. Hopefully, we can serve an excellent experience in the future that aligns with your expectations.
3.0分
家庭亲子
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Front desk staff on Sept 28th was rude and condescending. Implied that I did not pay to upgrade my room. When I needed to extend my stay the day before, I was willing to downgrade to a different room and move to pay a lower fee, the employee at the time (on the 27th) was very accommodating and suggested I could just stay in the room, which was accepted and appreciated. The staff that was rude implied that she needed to have a conversation with that employee….as to indicate that she would be in trouble. A customer should not feel as though they have done something wrong or that they may have gotten someone in trouble for something they didn’t request.
5.0分
家庭亲子
Room was nice and clean. Pool and hot tube were very nice and clean. Wendel Clark restaurant attached to the hotel was fantastic.
4.0分
其他
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Bad check in
The check in was a weird experience, the lady that was working on Aug 23 treated me like it was my first time checking into a hotel then proceeded to serve another guy who butted inline. It was one of the most painful check-in experiences I’ve experienced in a long time.
3.0分
商务出差
Rooms need to be updated. Pool is looking worn down. Breakfast at new restaurant is mediocre at best.
5.0分
家庭亲子
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Bed were great, very clean room and great facilities. Nice and close to the east link center so we were able to just walk there. Front desk staff were very friendly and helpful. Will for sure stay here again
5.0分
情侣出游
I was impressed, great room, it’s too bad the restaurant wasn’t open, but I get that it wasn’t ready, all good.
在这个城基本上算酒店的天花板了！
酒店地理位置便利，离我先生的公司很近。很喜欢健身房和按摩浴缸。
Staff was so nice to me and my family. They remembered my toddlers name every time we passed the front desk. Greeted with a smile and conversation. Excellent staff
Room had water damage to cabinets and there was damage to the bathtub. Toilet paper felt like what you’d expect in a gas station bathroom not an expensive hotel. Beds, sheets, and pillows were just okay.
Front desk staff on Sept 28th was rude and condescending. Implied that I did not pay to upgrade my room. When I needed to extend my stay the day before, I was willing to downgrade to a different room and move to pay a lower fee, the employee at the time (on the 27th) was very accommodating and suggested I could just stay in the room, which was accepted and appreciated. The staff that was rude implied that she needed to have a conversation with that employee….as to indicate that she would be in trouble. A customer should not feel as though they have done something wrong or that they may have gotten someone in trouble for something they didn’t request.
Room was nice and clean. Pool and hot tube were very nice and clean. Wendel Clark restaurant attached to the hotel was fantastic.
Bad check in
The check in was a weird experience, the lady that was working on Aug 23 treated me like it was my first time checking into a hotel then proceeded to serve another guy who butted inline. It was one of the most painful check-in experiences I’ve experienced in a long time.
Rooms need to be updated. Pool is looking worn down. Breakfast at new restaurant is mediocre at best.
Bed were great, very clean room and great facilities. Nice and close to the east link center so we were able to just walk there. Front desk staff were very friendly and helpful. Will for sure stay here again
I was impressed, great room, it’s too bad the restaurant wasn’t open, but I get that it wasn’t ready, all good.