酒店回复: Dear Guest,Thank you very much for sharing your experience with us! We’re delighted to know you enjoyed our unbeatable location in the heart of Gran Vía and that being so close to the Royal Palace and the Prado made your stay even more special.It’s wonderful to hear that our team made you feel welcome and that you enjoyed our room service. We’re also glad the room setup with the two double beds was perfect for your family.We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon!Regards,Mario RivasConcierge/Guest Experience Team
酒店回复: Dear Peiqibuchi,Thank you very much for taking the time to share your feedback. We’re delighted to hear that you enjoyed our spacious and modern facilities, and that the setup of the two separate beds was a pleasant surprise during your stay in Europe.We’re also very glad that you found the bathroom impeccably clean and appreciated the added comfort of the bathrobes. Our location right on Gran Vía is indeed perfect for shopping and exploring the city, and it’s wonderful to know this was convenient for you.Lastly, your kind words about our front desk team mean a lot to us. We always strive to offer friendly and attentive service.We truly appreciate your review and hope to welcome you back again soon!Regards,Mario RivasConcierge/Guest Experience Team
酒店回复: Dear 300851,Thank you very much for taking your time and evaluating your stay here at Hyatt Centric Gran Vía Madrid! It really makes us really happy to know that you enjoyed so much your experience with us. We are looking to welcoming you back very soon!Best regards,Mario RivasConcierge
酒店回复: Estimado huésped,Gracias por tomarse el tiempo de compartir sus comentarios. Lamentamos sinceramente que algunos aspectos de su estancia no hayan cumplido con sus expectativas. La limpieza y el orden son prioridades fundamentales para nuestro hotel, por lo que nos sorprende y preocupa leer que encontró una taza sin lavar y que la habitación no fue atendida uno de los dias. Hemos trasladado inmediatamente esta información a nuestro equipo de pisos para reforzar los controles y evitar que algo así vuelva a ocurrir.Con respecto a la relación calidad‑precio durante el Festival de Primavera, los precios de mercado en estas fechas suelen aumentar debido a la alta demanda en toda la ciudad; aun así, trabajamos para ofrecer tarifas competitivas y servicios acordes a nuestras categorías. Nos alegra que haya valorado positivamente nuestra ubicación, el tamaño de las habitaciones y que haya encontrado opciones gastronómicas cercanas, aspectos que muchos de nuestros huéspedes disfrutan especialmente.Apreciamos sinceramente sus observaciones, ya que nos ayudan a mejorar día a día. Nos gustaría tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia completamente satisfactoria.Atentamente,Carmen Perez MontielGuest Experience Executive
酒店回复: Dear Guest,Thank you so much for your wonderful five‑star recommendation. We’re truly delighted to hear that our team made your stay so pleasant, from check‑in to daily breakfast service. It means a lot to us that you felt warmly welcomed and comfortable throughout your visit. We’re also glad you enjoyed our clean and well‑maintained rooms, as well as our unbeatable location near many of Madrid’s top attractions.Your kind words about our breakfast and service are greatly appreciated — especially your note about how easy and comfortable it felt even without speaking the language. We’ll be sure to share your feedback with the entire team.We look forward to welcoming you back on your next trip to Madrid!Regards,Mario RivasConcierge/Guest Experience Team
位置很好的,就在Gran大道上,步行到马德里王宫和普拉多都可以走到。工作人员很热情,直接在房间用餐价格也还不错,味道也很好,而且有两张双人床的房型,适合带孩子出行。
审美在线!酒店的设计感极强,每一个角落都很出片,简直是摄影爱好者的天堂。房间布置得温馨且有格调,原木风的设计让人瞬间放松下来。
这里的管家服务也非常贴心,还没到店就提前询问了入住需求。早餐是定食形式,摆盘精致且营养均衡。虽然位置不在闹市区,但胜在清静,可以避开人群享受一段宁静的时光。下次休息还要来这里“躲”几天!
设施:酒店很新很大,在欧洲第一次看到两张床是分开的
卫生:卫生间十分干净,还有浴袍
环境:就在grand via大道上,购物很方便
服务: 前台态度很好
位置真的是特别好, 就在格兰大道上(主路) , 对面是商场。 后面是英格斯商场, 都是走路几分钟就能到。
房间特别干净,床也舒服,一层有免费饮料和软糖。
早餐特好!
酒店工作人员服务热情周到。临走还送了孩子好吃的。
早饭种类特别多, 有肉类, 鱼类, 咖啡,麦片多种口味,水果好多种,每天还换不同的水果, 蔬菜也多, 还有开胃酒。
推荐这家!
酒店地点是卖点,门口就是gran via.餐厅,店铺很多但都是一般的牌子。日日夜夜人都多,走路10分钟去的太阳广场和四季酒店,再走过去20分钟就是名店街。
酒店房间不小,大堂有一个小酒吧,不好的地方就是电梯太慢。
国内快捷酒店的房间布置,备品少+廉价。卫生打扫不干净。第一晚入住发现咖啡杯居然没洗!!另一天则彻底忘记打扫房间。。。春节期间2000-3000一晚不值。
优点:位置好,类似上海南京东路。。周边吃饭多。但打车较为拥堵。
房间30+平,对于带孩子家庭较为友好。
五星推荐!酒店的服务很好,我们整个行程都过得很舒心,不管是入住退房,还是每天早餐时段的点餐,所接触到的服务员都很友善,毫无半点“歧视”的不良体验(这种体验出国过程中非常常见,所以凯悦值得点名夸奖)。房间打扫的很干净,除了枕头太高,别的没有槽点。位置也很好,步行可到包括普拉多博物馆在内的多个景点,公交地铁也超级方便。如果入住,一定要尝试酒店的早餐,是自主和点单结合。语言不好的姐妹请不要因为需要点单而犹豫,直接冲,因为服务非常好,比在外面磕磕巴巴点早餐体验好太多了。
相当离谱 ,开了房间后出去溜达,回来房卡刷不了了,一问才得知酒店工作人员竟然未经我们允许,把我们房间换到另外一间,连同行李一起打包弄过去了,其中有的衣服又找不到了 折腾了半天…太不尊重人了!
我们的房间有异味(好像印度人那种味),第二天下午楼下装修砸墙到18:00,服务人员不以为然,我们只能出去逛街,位置在市中心,出门大街很热闹,人很多吃饭购物方便,酒店条件一般
对于游览马德里市中心来说酒店位置很方便,步行就可以到达多处景点。机场打车到店33欧元。前台及其他工作人员都很热情友善,早餐也很不错。