酒店回复: Estimado huésped, gracias por compartir su opinión. Lamentamos saber que la habitación no cumplió con sus expectativas. Nos destacamos por nuestros altos estándares de limpieza y somos de los pocos hoteles que ofrecen servicio de limpieza diaria sin costo adicional, disponible siempre que nuestros huéspedes lo soliciten. Con respecto al mantenimiento, nos gustaría conocer más detalles sobre lo ocurrido para poder revisarlo a fondo y mejorar. Apreciamos mucho que nos brinde esta oportunidad de seguir creciendo y ofrecer mejores experiencias.
5.0分
其他
原文
翻译提供方：Google
接待人员都非常友好。
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酒店回复: ¡Muchas gracias por su calificación perfecta de 10/10, Sheila! Nos alegra saber que nuestro equipo de recepción le brindó una atención tan amable. ¡Esperamos recibirle nuevamente muy pronto!
酒店回复: Querida Fernanda, lamentamos sinceramente que tu experiencia no haya cumplido tus expectativas. Agradecemos tu retroalimentación y queremos aclarar que nuestro establecimiento es un hotel, no un motel, y trabajamos arduamente para proporcionar un ambiente cómodo a nuestros huéspedes. En relación con la política sobre menores de edad, hacemos excepciones en situaciones particulares para no dejar a las personas sin alojamiento, pero es crucial destacar que no aceptamos menores de edad de forma regular y que esto está estipulado en nuestra politicas. Entendemos tus preocupaciones y trabajaremos para mejorar la claridad en nuestras políticas. Lamentamos cualquier inconveniente experimentado durante tu estancia y apreciamos tus comentarios como una oportunidad para crecer y mejorar.
酒店回复: Dear guest, we are very sorry to hear that your experience with us was not to your liking, however it is important to emphasize that there was no refund from us or ******* due to the fact that no evidence was provided that the lanceria and location was in disrepair as you mention. We always try to provide the best service possible. Best Regards Guest Service Manager.
4.0分
朋友出游
原文
翻译提供方：Google
房间里的空气有很浓的霉味，最重要的是，没有电梯。
5.0分
朋友出游
Very nice staff. Truly care that their guest are happy there. Highly suggest staying
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酒店回复: Dear Rob, thank you so much for your kind words! We’re thrilled to know that our team made you feel well cared for and that you enjoyed your stay. Your recommendation means a lot to us. We hope to welcome you back very soon!
5.0分
其他
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Property is roght in the middle of the El Poblado fun. Restaurants, bars, clubs, & shopping all withing walking distance. With the awesome temperature an low humidity, who needs a car, walk everywhere.
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酒店回复: Dear Yassel, thank you for sharing your great experience. We are delighted that you enjoyed our privileged location in the heart of El Poblado, surrounded by restaurants, bars, clubs, and shops within walking distance. It is wonderful to know you appreciated the pleasant weather and the convenience of exploring the area on foot. We look forward to welcoming you again soon for another enjoyable stay!
5.0分
其他
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This is a fantastic place to stay. The staff is excellent and friendly. I've been staying there for years. Many more affordable places exist, but I refuse to stay anywhere else. I feel more secure at this location. One thing you should know: there is no parking if you are thinking about renting a car. Uber and taxi pick-ups are easily accessible. There are many stores and restaurants within short walking distance from the hotel.
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酒店回复: Dear Emmanuel, Thank you so much for your loyalty and for taking the time to share your experience! We're truly honored to be your choice year after year. It’s wonderful to hear that you feel secure and well taken care of with us. We also appreciate you mentioning the convenience of the area and the transportation options available. We look forward to welcoming you back for many more stays!
5.0分
其他
Nice and staff was great with communication
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酒店回复: Dear Bryant, thank you so much for your kind words! We’re glad to know you enjoyed your stay and appreciated our team’s communication. We’d be happy to welcome you back anytime!
房间很糟糕，维护和清洁也很差劲。
接待人员都非常友好。
我不会回来我不推荐那家汽车旅馆
这是一家汽车旅馆，不是酒店，一个非常吵闹的区域，我要求退款，他们说根据他们的政策，他们不予退款（因为他们没有取消订单），但政策也说他们不提供退款不接受儿童，他们可能会破坏这一点，但返回或取消不会破坏它对他们来说多么方便，硬床和枕头，没有电梯，他们给了我四楼，我们和我的母亲和未成年的儿子一起受苦了，他们。表现得很糟糕，只适合他们，但他们说不是未成年人。他们确实违反了这条规则，但取消预订并不意味着哈哈哈，对他们来说有多方便，对我来说却很糟糕，我忍受了那家汽车旅馆的一切，住了 3 个晚上，经历很糟糕
他们没有告诉我他们没有我的房间，他们为我们改变了一切，我们不得不在几乎午夜时分去另一家酒店
一个骗局！我根本不推荐它！
最糟糕！ 那不是酒店，这是汽车旅馆！他们收取的价格对于他们提供的东西来说太夸张了，房间很脏，床上的床单又脏又黄，位置很差，我无法入住，当天晚上他们就给我换了一家真正的酒店！我根本不推荐它，即使你提前付了几晚他们也不退钱！真正的骗局！
房间里的空气有很浓的霉味，最重要的是，没有电梯。
Very nice staff. Truly care that their guest are happy there. Highly suggest staying
Property is roght in the middle of the El Poblado fun. Restaurants, bars, clubs, & shopping all withing walking distance. With the awesome temperature an low humidity, who needs a car, walk everywhere.
This is a fantastic place to stay. The staff is excellent and friendly. I've been staying there for years. Many more affordable places exist, but I refuse to stay anywhere else. I feel more secure at this location. One thing you should know: there is no parking if you are thinking about renting a car. Uber and taxi pick-ups are easily accessible. There are many stores and restaurants within short walking distance from the hotel.
Nice and staff was great with communication