Clean room. Staff pleasant and helpful. Great breakfast. Easy checking in and out. Loved the holiday decorations.
酒店回复: Thank you, we can not wait to welcome you back!
5.0分
其他
Outstanding hotel in central Illinois. Common spaces and rooms were spotless. Staff was very friendly too.
酒店回复: Thank you!
5.0分
其他
Front desk checkin and out was efficient.
The rooms were nice and clean.
The breakfast was good also.
酒店回复: Thank you, Looking forward top welcoming you back again soon!
5.0分
其他
Lovely grounds, well maintained rooms and spacious. Will stay again if we come back!
酒店回复: Thank you!
5.0分
家庭亲子
It is clean and beautiful! I have read reviews about the staff being kind and helpful, that is a understatement.
酒店回复: Thank you! We can not wait to welcome you back soon!
5.0分
家庭亲子
Room was very clean. Very friendly and helpful staff. Great stay! Great addition to our community.
酒店回复: Thank you!
4.0分
商务出差
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The TV in the couch area was disconnected from the internet so I could not watch it while working. The front desk tried to fix it but had to make appointment with carrier. They offered me discount or room change but since I had already unpacked I chose the discount. If I had known it was only $20. I would have changed rooms.
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酒店回复: Thank you for sharing your feedback. We truly apologize for the inconvenience with the TV connection in your suite. Our team did their best to resolve the issue promptly, but unfortunately, the service provider required an appointment to restore the connection. We understand how important it is to have everything working properly—especially when you’re trying to work comfortably in your room.We appreciate your patience and understanding in accepting the discount, and we’re sorry that the value didn’t meet your expectations. Your comments will help us review how we handle similar situations in the future to ensure we provide clearer options and better resolutions.We hope you’ll give us another opportunity to provide a seamless experience on your next stay.
5.0分
其他
Didn't like the scrambled eggs. Cigarette butts on property especially around patio. Large suites and great lobby
酒店回复: Thank you
5.0分
其他
Nice property with friendly staff. Clean. My husband and I always choose this spot when visiting Centralia.
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酒店回复: Thank you Kathryn, We are so pleased to hear how much you enjoy our property! Looking forward to welcome you back soon.
伟大的
Clean room. Staff pleasant and helpful. Great breakfast. Easy checking in and out. Loved the holiday decorations.
Outstanding hotel in central Illinois. Common spaces and rooms were spotless. Staff was very friendly too.
Front desk checkin and out was efficient.
The rooms were nice and clean.
The breakfast was good also.
Lovely grounds, well maintained rooms and spacious. Will stay again if we come back!
It is clean and beautiful! I have read reviews about the staff being kind and helpful, that is a understatement.
Room was very clean. Very friendly and helpful staff. Great stay! Great addition to our community.
The TV in the couch area was disconnected from the internet so I could not watch it while working. The front desk tried to fix it but had to make appointment with carrier. They offered me discount or room change but since I had already unpacked I chose the discount. If I had known it was only $20. I would have changed rooms.
Didn't like the scrambled eggs. Cigarette butts on property especially around patio. Large suites and great lobby
Nice property with friendly staff. Clean. My husband and I always choose this spot when visiting Centralia.