The first room we were put in was freezing cold in the middle of the night so we called the front desk and they were gracious and moved us quickly to another room. While the heat worked in that room you could see gaps in between the door and the wall and feel the air flowing through it. We had to keep the heat at 80* just to keep a sleep able temperature. The front desk staff was friendly, helpful and professional. The rooms were not in good repair.

The best thing about the room is it had a door and a bed. We didnt even stay. Dirty, tiny, curtain had holes and didnt cover the window. Would not recommend. Stay was nice.

Ok. Called about a porta crib they said they had one available, when I arrived they said they didn't know who would tell me that but they didn't have one. After getting heated they called someone and they did indeed have one. No communication there obviously. They told me I could check out and leave and find somewhere else to go. 😳 I stay in Birch Run every year, this hotel is off my list. Rude

Beds in Rm 119 had mattresses that were springy; pillows had no support and should have been replaced years ago and were half the size of a normal pillow; sink was slow draining and dirty water would not drain immediately; shower spout diverter stuck in shower mode so could not fill tub up to have a bath; bedding only had thin comforter and should have been thicker and have more weight to it; water pressure in shower very weak even when shower head was adjusted; stain on one of the bed sheets; and hair from previous guests in tub, shower, sink and room in general; complimentary breakfast only had sliced bread with no bagel or english muffin or any other option. Spend the extra money and stay elsewhere. This hotel was not worth the money.

Room was quite clean (best part). Pool was warm but small. Very dated. Toilet could barely flush.. Bed very firm. If you're just passing through, it's worth it but I wouldn't spend more than a few hours there. You get what you pay for.

Jasmine at the front desk was the rudest person I have ever encountered in my years of traveling. Heat didn’t work was my problem. Did not have maintenance after 5 that was my problem. Two towels in a room with a capacity of four and when we asked for additional we were once again greeted with anger from Jasmine. Breakfast staff excellent. Manager knew about our issues and not a single person offered an apology just for the inconvenience. Hotel is going through changes and renovations needs work lots of work. Would not recommend.

After reading a few reviews and the original drive by... that corner of buildings appeared a bit sketch. We were a bit nervous about our choice. The main building (Americinn?) Was vety nice and staff were very friendly. Very bare bones room but a decent place to stay for a night. Breakfast was a nice surprise, especially the gal who was in charge of stocking the area. She was filling/cleaning and very attentive to all of us. It was very refreshing. Don't see that that often at hotel breakfasts. We would choose to stay there again.

Our room had ants crawling up the walls, there were cobwebs in every corner, the bathroom had dead bugs on the floor and the cobwebs were so big that they had bugs trapped in them. Thankfully we did not see any bed bugs!