酒店回复: Dear Elijah,Per Hotel policy, when a guest books with a third-party website, as you did with *******, they are required to take payment on the day of arrival. It also clearly states that if payment is not received, the reservation will be canceled. This is how all Hotels do business, we can not hold a room without proper payment.
酒店回复: We appreciate you choosing the Holiday Inn Express & Suites in Livonia, MI.We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team to help us improve the quality of our guests' experience.We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.Yours in Hospitality,
2.0分
其他
原文
翻译提供方：Google
换个地方住吧
房间设施不足，我要求加毛巾时被拒绝了。前台人员在这种情况下非常不专业，态度也非常不当。再也不来了！
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酒店回复: Dear Guest, Thank you for staying at the Holiday Inn Express & Suites in Livonia MI. I am so sorry your stay with us was not a good one and your comments will be shared with our housekeeping team to ensure improvements. Your satisfaction is our top priority, and we will take immediate steps to address these issues so that future guests have a better experience & staff training.
1.0分
家庭亲子
原文
翻译提供方：Google
我们楼上的人整晚都没睡。他们不停地跺脚，我们一夜没睡。打电话给前台，他们什么也没做。
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酒店回复: Dear Sherry, Thank you for staying at the Holiday Inn Express & Suites in Livonia, MI. Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps to improve it so it won't happen again.
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Matthew, Thank you for choosing Holiday Inn Express & Suites in Livonia MI. We appreciate your feedback. Our team members consistently strive to provide an outstanding guest experience. Thank you for recognizing their hard work & kindness. We hope you stay with us again!
5.0分
其他
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Every staff member of every shift was very polite and when I checked in I didn't like being located close to the lobby and elevators and the lady was more than happy to relocate me to a quieter floor.
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酒店回复: Thank you so much for your perfect rating and kind words about our team! We’re delighted to hear that every staff member you interacted with — across all shifts — made your stay a pleasant one.We also appreciate your feedback regarding your room’s location. We understand that proximity to the lobby and elevators can sometimes lead to increased activity, and we’re glad our front desk team was able to assist you in finding a quieter room.It was a pleasure having you with us, and we hope to welcome you back again soon for another comfortable stay.
2.0分
其他
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Internet was spotty. Rooms were definitely not quiet. This is a critical aspect of hotel stays. Doors are paper thin and do not keep noisy sound out. Windows do not block regular conversations happening outside them. This is especially annoying when past 10PM and continuing into 1-2 AM.
Noise pollution is the biggest problem in a hotel stay.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet your expectations, particularly regarding the noise levels and internet connection. We understand how important a quiet and comfortable environment is, and we’re actively reviewing ways to improve sound insulation and guest comfort. We also apologize for the inconsistent Wi-Fi service you experienced. Our team has been working with our service provider to enhance network reliability throughout the property.Your comments help us identify areas for improvement, and we truly appreciate your input. We hope you might consider giving us another opportunity in the future to provide you with a more enjoyable stay.
3.0分
商务出差
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Overall a GREAT option if you have business in the area and for a low price. Great big rooms, free parking and free descent breakfast. Only two fails are: Hotel built out of paper, EXTREMELY loud in between rooms (side by side but MOSTLY ceiling, awful) and then the Wifi: connecting process is just backwards and the IHG chain forcing you to watch a stupid ad is infuriating AND it does not always connect the first time (especially on Apple products) AND it becomes stupidly slow once all the customers return to the hotel (from a decent 50 Mbps to… 3.) almost preventing you from doing the most basic work. I actually resorted to hot spotting from my phone.
So: great, clean BUT Wifi and paper thin wall construction.
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酒店回复: Dear Julien,Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our spacious rooms, complimentary parking, and breakfast. However, we’re truly sorry to learn about the noise issues and the challenges you experienced with our Wi-Fi connection. Your comments are valuable, and we’re already reviewing ways to improve both the soundproofing experience and the reliability of our internet service.We appreciate your honest insights—they help us serve our guests better. We hope you’ll consider staying with us again so we can provide you with a smoother and more comfortable experience next time.
5.0分
商务出差
Was a bit noisy being so close to 96 but it didn’t bother my sleep. I only noticed it while working or watching TV
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酒店回复: Thank you so much for your wonderful 10/10 rating! We’re happy to hear you had a great stay and that the nearby highway didn’t disturb your sleep. We appreciate you mentioning the noise — your feedback helps us continue improving. We hope to see you again soon for another comfortable and enjoyable visit!
地理位置优越，干净整洁，提供免费停车。
酒店房间卖掉了。我们用信用卡支付了房费，他们说我们到的时候要把房间转到另一张卡上。我们的航班晚点了，到的时候房间已经卖掉了。我们到的时候大约晚上8点。前台说他们试过刷卡，但刷卡失败了，所以他们把房间给了我们。前台说他们试过打电话，我说我们在飞机上，电话关机了。我们不得不去找另一家酒店。
酒店本身很普通，但前台工作人员（Shannon）态度很差，办事很慢，好像我们办理入住对她来说很不方便。我们之前住过这家酒店，服务比这里好得多。就价格而言，还是住在路边四分之一英里外的汉普顿酒店吧。
换个地方住吧
房间设施不足，我要求加毛巾时被拒绝了。前台人员在这种情况下非常不专业，态度也非常不当。再也不来了！
我们楼上的人整晚都没睡。他们不停地跺脚，我们一夜没睡。打电话给前台，他们什么也没做。
好的
Every staff member of every shift was very polite and when I checked in I didn't like being located close to the lobby and elevators and the lady was more than happy to relocate me to a quieter floor.
Internet was spotty. Rooms were definitely not quiet. This is a critical aspect of hotel stays. Doors are paper thin and do not keep noisy sound out. Windows do not block regular conversations happening outside them. This is especially annoying when past 10PM and continuing into 1-2 AM.
Noise pollution is the biggest problem in a hotel stay.
Overall a GREAT option if you have business in the area and for a low price. Great big rooms, free parking and free descent breakfast. Only two fails are: Hotel built out of paper, EXTREMELY loud in between rooms (side by side but MOSTLY ceiling, awful) and then the Wifi: connecting process is just backwards and the IHG chain forcing you to watch a stupid ad is infuriating AND it does not always connect the first time (especially on Apple products) AND it becomes stupidly slow once all the customers return to the hotel (from a decent 50 Mbps to… 3.) almost preventing you from doing the most basic work. I actually resorted to hot spotting from my phone.
So: great, clean BUT Wifi and paper thin wall construction.
Was a bit noisy being so close to 96 but it didn’t bother my sleep. I only noticed it while working or watching TV