酒店回复: Thank you very much for your valuable feedback. We are delighted to have welcomed you to the Renaissance Koh Samui Resort & Spa and to know that you had an enjoyable time with us. We look forward to welcoming you back to our resort soon and ensuring that your next stay at the Renaissance Koh Samui Resort & Spa will be an unforgettable experience. RenSamui Team
酒店回复: Dear Value Guest,Thank you very much for taking the time to share your detailed feedback. We are truly sorry to learn about the inconveniences you experienced during your stay, especially while traveling with a child. What you described is certainly not the standard of comfort and service we aim to provide.1. Concerning the hygiene issue on the first night:Please accept our sincere apologies for the unpleasant odor found in the bed linens. This should not have happened, and we understand how disruptive it must have been to have the linens changed so late at night. We have already shared this with our housekeeping team for immediate review and improvement.2. Regarding the room change and long waiting time:We deeply regret the inconvenience caused by the room not being ready until the afternoon, particularly since you had a child who needed rest. We understand how exhausting and frustrating this must have been. We acknowledge that during full occupancy, our process should be more efficient, and communication must be clearer. Your feedback is extremely valuable and will be used to improve coordination between our departments, especially during high-demand periods.3. Your suggestions:Thank you for offering constructive recommendations. We agree that better communication regarding estimated room readiness times, improved check-in management, and providing appropriate waiting areas—especially for families—are essential. We will carefully review these points to enhance our guest experience moving forward.Once again, we sincerely apologize that your stay fell short of expectations and affected your holiday. We hope you will consider giving us another opportunity in the future so we can provide the comfortable and seamless stay you originally expected.Should you have any further concerns or require any assistance, please feel free to contact us at any time.Warm regards,RenSamui Team
酒店回复: Thank you very much for your valuable feedback. We are delighted to have welcomed you to the Renaissance Koh Samui Resort & Spa and to know that you had an enjoyable time with us. We look forward to welcoming you back to our resort soon and ensuring that your next stay at the Renaissance Koh Samui Resort & Spa will be an unforgettable experience. RenSamui Team
酒店回复: Dear Valued guest,Thank you for contacting us and for sharing your concern. We are truly sorry to hear about your experience and understand how distressing this situation must be.We would also like to share that your appointed agent had previously contacted us regarding this concern, and we fully cooperated and completed all checks available; however, we were unable to identify any irregularities or findings to support the allegation. May we ask whether the wallet was placed in the in-room safe and secured with your personal code? The safe is designed so that only the guest can access it once a code is set. Regardless, even if valuables are not stored in the safe (which we always recommend), our housekeeping associates are strictly trained under Marriott integrity standards and are subject to daily supervisory checks and Loss Prevention oversight, and we did not find any indication of misconduct.Should you have any further concerns or require any assistance, please feel free to contact us at any time.Warm regards,RenSamui Team
酒店回复: Thank you very much for your valuable feedback. We are delighted to have welcomed you to the Renaissance Koh Samui Resort & Spa and to know that you had an enjoyable time with us. We look forward to welcoming you back to our resort soon and ensuring that your next stay at the Renaissance Koh Samui Resort & Spa will be an unforgettable experience. RenSamui Team
酒店回复: Thank you very much for your valuable feedback. We are delighted to have welcomed you to the Renaissance Koh Samui Resort & Spa and to know that you had an enjoyable time with us. We look forward to welcoming you back to our resort soon and ensuring that your next stay at the Renaissance Koh Samui Resort & Spa will be an unforgettable experience. RenSamui Team
酒店回复: Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to learn that you enjoyed the comfort of our accommodations, the stunning infinity pool, and the serene experience offered by our sea-view rooms. It is also gratifying to know that our breakfast selection met your expectations.We sincerely appreciate your constructive comments concerning the breakfast seating arrangements and the interaction with our staff. Please be assured that we will review these matters internally to enhance both our service standards and communication. Additionally, your observations regarding the spa experience are invaluable, and we will work diligently to ensure that the quality of our treatments aligns with the premium experience we strive to deliver.Your insights are extremely important to us as they help us improve and provide an exceptional stay for all our guests. We look forward to the opportunity to welcome you back and offer an even more memorable experience in the future.RenSamui Team
酒店回复: Thank you very much for your valuable feedback. We are delighted to have welcomed you to the Renaissance Koh Samui Resort & Spa and to know that you had an enjoyable time with us. We look forward to welcoming you back to our resort soon and ensuring that your next stay at the Renaissance Koh Samui Resort & Spa will be an unforgettable experience. RenSamui Team
超级赞的酒店，环境服务都很好。虽然有点儿老旧，但是很安静，住着舒适。门口的海滩也不错，可以下海玩，度假很好。可惜每天出海潜水🤿，没什么时间躺酒店。真想多呆两天呢。期待下次的海岛旅行~~👙👗👒🏊♂️🏄♀️🚣♂️👨👩👧👨👩👧👨👩👧
带娃入住体验极差，换房等待时间太长
1. 卫生问题： 入住第一晚发现被套有严重异味，11点换被套，体验感极差。
2. 换房流程极其不合理： 第二晚因酒店满房需要我们换房。在我们退掉第一间房后，新房间直到下午三点才准备好。这意味着我们带着小孩，需要在酒店大堂/公区干等。期间孩子累了没地方休息，大人也很疲惫。
3. 失望与建议： 原本选择贵酒店是出于信任，但连续两晚的遭遇——第一晚的卫生问题加上第二晚的流程问题——彻底破坏了我们的假期心情。希望酒店能重视布草清洁，并优化满房时的换房流程。如果无法及时入住，至少应提前告知预估时间，并提供行李寄存和休息区域，而不是让客人带着孩子在公共区域干等。
这次苏梅之行最满意的就是万丽！一进酒店就被浓郁的热带风情治愈，一步一景超好拍。别墅藏在花园里，推开窗就是绿意与海风，私人泳池随时泡，幸福感拉满。员工态度温和有礼，细节服务到位，每天都有新鲜水果和矿泉水补充。海滩干净人少，日落超美，泳池边喝椰汁发呆太惬意。早餐选择多、味道在线，餐厅氛围也很棒。闹中取静，设施新且全，不管情侣、家庭都很适合，是会无限回购的神仙酒店！
好好拍照，到处都很美，非常用心的设计，到处都有神秘感的小物件
悬崖餐厅绝美，适合夕阳，但没有夕阳，他家男经理好好互动，一直聊天，好开心
沙滩好几块，好私密，真不错，有探险的感觉
大赞泳池，游了好久，没啥人，又长又漂亮
中国人含量极高哈哈
妖媚的前台姐姐很有力量
but空调声音也很大，最小档依然很冷，声音很响，阳台设计蛮有劲的，不是villa
这家酒店打扫房间的人绝对有人偷钱！！虽然我没有直接证据，但是我钱包放了3000人民币，我就一直没有动过这笔钱和这个钱包（出去我都不会带这个钱包），现在回国再一点这个钱，3000人民币变成1900了。
我真是人生中第一次见到酒店服务员偷钱的！请避雷！！
穷疯了吗！没见过钱是么！一定要避雷这个酒店！！！
酒店位置较偏，沙滩一般，园林景观还可以，但个人感觉不值这么多钱，周边吃饭按摩均要打车出行，可玩性一般，性价比较差。
孩子们非常喜欢的酒店，有前后院子两个泳池。海边的泳池下面就是沙滩非常漂亮、孩子们玩得非常开心。不在闹市中，比较安静。
修泳池有噪音所以升级了推门见海的梦中情房，楼层高视野开阔躺着观海。酒店房间和公共区域有新中式摆件，户外台阶精工细作彰显大户人家的派头，泰式花园打理的不错。前台、餐厅服务人员是一支以年轻女性为主的团队充满热情活力，就是很奇怪入住的时候查回程机票。早餐比起喜来登品种少了点，但有单点，有鲜榨果汁，喝到了本次行程最佳辣梯，最后一天喝的摩卡也不错。无边泳池很干净，海边小酒吧很有feel。住了六天流连忘返意犹未尽，下次还会再去。
来泰国参加朋友的婚礼，顺便短期旅游。酒店非常惬意，无边界泳池和大海连成一片，心旷神怡，推荐海景房，在窗边吹着海边看出，真的是非常惬意。早餐也非常不错。
扣除的0.5分给早餐店的服务员，早餐人比较多，但是他们安排位置不太好，也不让穿浴袍就餐（刚用完泳就直接来吃饭，这个我也理解的。但是不知道是不是语言的问题，他们的态度欠佳）
也体验了酒店里面的spa，环境很好，很私密，好像还是获奖spa，但是有一说一，我觉得技术不算最好的，相比较他的价格，性价不算很高。
一流5星度假酒店，員工友善待人，乐于助人，康乐设施齐全，可惜乒乓球弹力差美中不足. 早餐不错，现做很美味，游泳2个，足够大. 游泳增送饮料，值得赞. 不负万丽品牌.