Friendly and helpful staff made this a great stay! I believe they are renovating the 4th floor. This will be good as the carpets could use a face lift! Excellent breakfast. Wished the cookies had been restocked daily! Still a 5-star stay!
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酒店回复: Thank you for your review. I am happy to hear that you enjoyed our hotel's friendly staff and breakfast! We look forward to seeing you again.
4.0分
其他
The staff was friendly, the breakfast bar was always full and clean. The hotel overall was very neat and clean. I would recommend staying here
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酒店回复: Thank you for your review! We are happy to hear you enjoyed your overall stay with us.
4.0分
其他
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Room was clean, staff was friendly. Our room didn’t have a TV remote but able to get one from the hotel front desk. All three treadmills in the gym were out of order.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed the clean room and friendly service. We’re sorry for the inconvenience with the missing TV remote and the treadmills being out of order — your comments have been shared with our team for review. We appreciate your honesty and hope to welcome you back for an improved experience.
5.0分
家庭亲子
The hotel experience was excellent clean room, clean bathroom, great breakfast food, and more.I would definitely go again 10/10 experience
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酒店回复: Thank you for your review. I am happy to hear that you enjoyed our hotel's breakfast and cleanliness! We look forward to seeing you again.
5.0分
情侣出游
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I will be back! It was easy to get to, loads of shopping in the area! Quick trip to Raleigh and significantly cheaper than the hotels I usually stay at when going out in Raleigh! The staff were great! The complimentary breakfast buffet was really good!
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酒店回复: We’re delighted to hear you had such a positive experience with us! It’s wonderful that you enjoyed our convenient location, great value, and the complimentary breakfast. Our team will be so pleased to know they made your stay even better. We look forward to welcoming you back on your next trip to the Raleigh area!
5.0分
家庭亲子
We love this hotel - the service is great! We stay here every time we travel to the area. Amazing breakfast buffet!
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酒店回复: Thank you for your review. I am happy to hear that you enjoyed our hotel's breakfast! We look forward to seeing you again.
1.0分
其他
Expedia…they did not have the room available that you and reserved. I have had to go to another hotel. Please refund.
5.0分
其他
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Rosalind
Front desk Rosalind and Shakira were amazing. They solved a problem and out of their way completely to help me with my stay. They are amazing. Kindness and caring for me made the entire stay the best.
3.0分
其他
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The person who checked us in didn't say a single word (truly, not one word) until the check-in was 90% done and he needed my ID. No welcome. No information. Nothing.
The breakfast buffet ran out of several things, the omelets were all burnt, and the milk was sour.
The room was fine. Some of the staff members were lovely. It was quiet. The location is convenient. But all in all, not a great experience.
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酒店回复: Thank you for sharing your feedback. While we’re glad you enjoyed the quiet atmosphere, convenient location, and interactions with some of our team members, we’re truly sorry your overall experience fell short—especially at check-in and during breakfast service.Your comments have been shared with our team to address both service and quality concerns immediately. We’d appreciate the opportunity to discuss your stay further—please feel free to contact the hotel directly so our General Manager can follow up with you.
我在Trip.com预订几小时后就取消了订单。房间已退回，我向酒店申请退款，他们让我联系我使用的预订APP。我的退款被拒绝了。这家酒店可能很棒，也可能很糟，我无从得知。我预订的网站显示该预订可取消，所以我选择了这个选项。我这才知道，这款APP把预订显示为可取消，但却把不可退款的部分藏在不起眼的细则里。买家请注意，如果你想住在这里，就不要通过Trip.com预订。
Friendly and helpful staff made this a great stay! I believe they are renovating the 4th floor. This will be good as the carpets could use a face lift! Excellent breakfast. Wished the cookies had been restocked daily! Still a 5-star stay!
The staff was friendly, the breakfast bar was always full and clean. The hotel overall was very neat and clean. I would recommend staying here
Room was clean, staff was friendly. Our room didn’t have a TV remote but able to get one from the hotel front desk. All three treadmills in the gym were out of order.
The hotel experience was excellent clean room, clean bathroom, great breakfast food, and more.I would definitely go again 10/10 experience
I will be back! It was easy to get to, loads of shopping in the area! Quick trip to Raleigh and significantly cheaper than the hotels I usually stay at when going out in Raleigh! The staff were great! The complimentary breakfast buffet was really good!
We love this hotel - the service is great! We stay here every time we travel to the area. Amazing breakfast buffet!
Expedia…they did not have the room available that you and reserved. I have had to go to another hotel. Please refund.
Rosalind
Front desk Rosalind and Shakira were amazing. They solved a problem and out of their way completely to help me with my stay. They are amazing. Kindness and caring for me made the entire stay the best.
The person who checked us in didn't say a single word (truly, not one word) until the check-in was 90% done and he needed my ID. No welcome. No information. Nothing.
The breakfast buffet ran out of several things, the omelets were all burnt, and the milk was sour.
The room was fine. Some of the staff members were lovely. It was quiet. The location is convenient. But all in all, not a great experience.