Liked: Gentleman who checked us in was friendly, familiar with the area and made good suggestions on sites to see. The hotel was located conveniently on the main thoroughfare through town. The bed proper was comfortable. The place needs maintenance. The shower/tub was stained and dirty as was the bath mat. The refrigerator and bathroom fans were noisy/hummed. It provided a place to stay for 1 night at a low rate and was the last room available in town for the Octoberfest we attended. Better than no lodging.
1.0分
家庭亲子
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Never again!! When we first arrived - the first room they gave us the door wouldn't stay shut as if it had been kicked in and the toilet was not attached to the ground it moved!!! They were great and gave us a different room right away no problem. The rooms are mishmashed items put together, the bedding did not appear clean, we slept on top of the covers. There were so many strange noises all night and when we woke up in the morning we couldnt breathe and our eyes were puffy and running - there must be mold behind the walls that look terrible.
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酒店回复: Hi Kim,Thank you for sharing your feedback, though we're truly sorry to hear that your experience was so disappointing. This is definitely not the standard we aim for, and we apologize for the issues you encountered with the room. Cleanliness and safety are top priorities, and we're sorry the condition of the room did not meet expectations.We will be reviewing your concerns with our team to ensure necessary improvements are made. We value your feedback and hope we can provide a better experience if you choose to stay with us again.Best regards,Colonial Inn Extended Stay by OYO Team
5.0分
其他
We stayed for the Oktoberfest and it was so fun and motel so handy for this event
1.0分
其他
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Unbelievable
No one in the office, it was 7pm I had to call a phone number taped to the door. Person directed us to our room which she said was unlocked and the key was on a chest. The lock on the outside door was a push button lock like on a bathroom door in a home. The TV was missing one remote which required two. I called the person again and she said they would send someone over. When a fellow came we thanked him and he didn’t work for Colonial he stayed there he just wanted to help. We thanked him and he left us. No one ever came. We never met the people from Colonial. There was a pair of dirty socks in the corner by the entrance. We left at 7:00am never to return. We had paid for two nights
1.0分
商务出差
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My employees tried to leave because of the uncleanliness however this was the only availability in the area. One of them went and bought new sheets to put on the bed.
1.0分
其他
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The property was in a terrible state of disrepair. The office was a shambles. The door was open, but there was never a staff person in attendance. I did not feel safe. I left after one night. I requested a refund for remaining two nights. No response.
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酒店回复: Hi Dorothy,Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience at Colonial Inn Extended Stay By OYO New Ulm. Your concerns about the property condition, safety, and lack of staff presence are serious and will be reviewed with our team immediately. We also apologize for the lack of response regarding your refund request—please reach out to us directly so we can look into this further.We truly regret that your stay did not meet expectations and appreciate you bringing these issues to our attention.Best regards,JamesThe Colonial Inn Extended Stay Team
1.0分
商务出差
Dont stay here
It was dirty gross and awful. Id suggest staying in your car over this dump.
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酒店回复: Dear Josh,We’re very sorry to hear about your disappointing experience. This is not the impression we want to leave our guests with. Your feedback has been shared with our team to take corrective action. Thank you for bringing this to our attention.Best regards,LisaColonial Inn Extended Stay By OYO New Ulm
2.0分
家庭亲子
The church
Check in process was questionable
The bathroom needed a lot of work. Would not take a shower or bath in it
3.0分
商务出差
It was all ok cept the bed it was tje worst bed i ever slept in it was lumpy and uneven
3.0分
其他
Reviving an old Lucky Inn. Quiet and peaceful, Kwik Trip is only a 5 minute walk
Liked: Gentleman who checked us in was friendly, familiar with the area and made good suggestions on sites to see. The hotel was located conveniently on the main thoroughfare through town. The bed proper was comfortable. The place needs maintenance. The shower/tub was stained and dirty as was the bath mat. The refrigerator and bathroom fans were noisy/hummed. It provided a place to stay for 1 night at a low rate and was the last room available in town for the Octoberfest we attended. Better than no lodging.
Never again!! When we first arrived - the first room they gave us the door wouldn't stay shut as if it had been kicked in and the toilet was not attached to the ground it moved!!! They were great and gave us a different room right away no problem. The rooms are mishmashed items put together, the bedding did not appear clean, we slept on top of the covers. There were so many strange noises all night and when we woke up in the morning we couldnt breathe and our eyes were puffy and running - there must be mold behind the walls that look terrible.
We stayed for the Oktoberfest and it was so fun and motel so handy for this event
Unbelievable
No one in the office, it was 7pm I had to call a phone number taped to the door. Person directed us to our room which she said was unlocked and the key was on a chest. The lock on the outside door was a push button lock like on a bathroom door in a home. The TV was missing one remote which required two. I called the person again and she said they would send someone over. When a fellow came we thanked him and he didn’t work for Colonial he stayed there he just wanted to help. We thanked him and he left us. No one ever came. We never met the people from Colonial. There was a pair of dirty socks in the corner by the entrance. We left at 7:00am never to return. We had paid for two nights
My employees tried to leave because of the uncleanliness however this was the only availability in the area. One of them went and bought new sheets to put on the bed.
The property was in a terrible state of disrepair. The office was a shambles. The door was open, but there was never a staff person in attendance. I did not feel safe. I left after one night. I requested a refund for remaining two nights. No response.
Dont stay here
It was dirty gross and awful. Id suggest staying in your car over this dump.
The church
Check in process was questionable
The bathroom needed a lot of work. Would not take a shower or bath in it
It was all ok cept the bed it was tje worst bed i ever slept in it was lumpy and uneven
Reviving an old Lucky Inn. Quiet and peaceful, Kwik Trip is only a 5 minute walk