酒店回复: Thank you very much for sharing your wonderful feedback with us.We are delighted to hear that you were satisfied with our warm and attentive service, as well as the cleanliness and comfort of our rooms. Although the rooms are compact, we are glad to know they felt more spacious compared to those in Tokyo.We are also pleased that you enjoyed our delicious and plentiful breakfast and found our location convenient—just a two-minute walk from Yokohama Station.We truly appreciate your stay and look forward to welcoming you again on your next visit.

酒店回复: Thank you very much for staying our hotel and giving us high reputatuion. We are so grateful that we had a chance to welcome you. Our hotel is located just three minutes away from north-west exits fromYokohama station. There are variety of amenities including teas, coffees, bath salt, toothbrush and so on that we provide the customer on lobby floor. We have been struggling to adjust our customers who don't speak Japanese which is very important in order to understand and communicate with. It's able to leave your luggage at the front desk not only before check in but also after check out. We are so glad that you are satisfied with the space of the room. There are other wider rooms such as superior room, family twin room, universal twin room so if there is a chance to stay our hotel again, please try to book and stay other room. We also thank you that you mentioned about the selecting cleaning on the TV. You can also check the washing machine status on the TV in your room. Thank you very much again for choosing our hotel. We are always looking forward to seeing you again.Richmond-hotel Yokohamaekimae

酒店回复: Thank you so much for your wonderful review!We’re really happy to hear that you enjoyed the great value, convenient location, and the peaceful atmosphere despite being close to everything. It’s lovely that you explored the many dining options, cafés, and the nearby supermarket — especially finding good deals in the evening We truly appreciate your support and look forward to welcoming you back again soon!

酒店回复: Thank you very much for your kind review. We are delighted to hear that you found the room spacious for a business hotel in Japan and that you enjoyed the separate bathroom, bathtub, and amenities such as bath salts and cosmetic samples. We are also glad our convenient location near the JR station and the variety of nearby dining options made your stay more comfortable. Thank you for recommending us, and we sincerely hope to welcome you again in the future.

酒店回复: Thank you very much for staying at Richmond Hotel Yokohama Ekimae and for your kind and warm review.We were delighted to read your detailed introduction to the convenience of the Yokohama Station area and the surrounding commercial facilities and restaurants, which conveyed how comfortably you enjoyed your stay.We are especially pleased that you enjoyed the view from your room.Regarding breakfast, your comment that it was “delicious,” and that you particularly enjoyed the side dishes, is a great encouragement to our culinary staff. We are also pleased that you made use of our coffee takeout service.We also appreciate your kind words regarding our amenities. We strive to prepare every detail to ensure our guests enjoy a comfortable stay while traveling, so it is truly an honor that you felt this way.We are especially encouraged by your satisfaction with the city's atmosphere and the hotel's value for money, and your statement that you would “definitely like to stay again” means the world to us.Should you visit Yokohama again, our entire staff sincerely looks forward to welcoming you back to our hotel.Richmond Hotel Yokohama Ekimae

酒店回复: Thank you very much for choosing Richmond Hotel Yokohama Ekimae and for taking the time to share your kind review.We are truly pleased to hear that you enjoyed our convenient location, just a three-minute walk from the North West Exit of Yokohama Station, as well as the nearby convenience store and drugstore. We are also glad that you were satisfied with our breakfast service, spacious rooms, new facilities, and the 11:00 a.m. check-out time.Your warm feedback is a great encouragement to our entire team. We will continue to strive to provide a comfortable and pleasant stay for all our guests, and we sincerely hope to have the pleasure of welcoming you back again in the near future.Warm regards,Richmond Hotel Yokohama Ekimae

酒店回复: Thank you very much for staying with us at Richmond Hotel Yokohama Ekimae.We are pleased to hear that you were satisfied with the room size, cleanliness, and facilities.We apologize for any inconvenience you experienced regarding cleaning or towel exchange during your consecutive stay.Please note that the in-room TV allows you to select your preferred cleaning style and additional amenities. The display can be switched from Japanese to English for easier use. We encourage you to use this feature on your next visit for a smoother experience.We will continue striving to improve guidance and services to ensure a comfortable stay for all our guests.Richmond Hotel Yokohama Ekimae

酒店回复: Thank you very much for staying at Richmond Hotel Yokohama Ekimae.We are delighted to see that you were satisfied with our hotel's location, room size, and surrounding environment.Our hotel is conveniently located just a 3-minute walk from Yokohama Station's Kita Nishi Exit, offering easy access to Tokyo and Haneda Airport.We are especially pleased to hear you enjoyed your meal at Torikizoku on the second floor.We also extend our sincere gratitude for your kind words about our staff.Our entire team remains committed to enhancing our services to ensure your continued comfort.We sincerely hope you will choose Richmond Hotel Yokohama Ekimae again when visiting the Tokyo/Yokohama area.We look forward to welcoming you back.Richmond Hotel Yokohama Ekimae

酒店回复: Thank you very much for staying at our hotel and for sharing your valuable feedback.We appreciate your kind words regarding our convenient access from the JR station and the peaceful environment we provide.However, we sincerely apologize for any inconvenience caused by the size of your room. While we strive to ensure comfort within our limited space, we will continue to consider improvements based on our guests' feedback.Our entire staff looks forward to welcoming you back. We sincerely appreciate your continued patronage.Richmond Hotel Yokohama Ekimae

酒店回复: Thank you very much for choosing Richmond Hotel Yokohama Ekimae and for sharing such a wonderful review.It’s delightful to hear that you enjoyed our bright and spacious rooms, convenient location near JR Yokohama Station, and the abundance of nearby shopping and dining options such as Takashimaya and SOGO.We’re especially pleased to know that you liked our self-service amenity corner and the variety of high-quality toiletries. It’s great that you found the lavender bath salts relaxing and we’re glad they helped you unwind after a busy day.We also appreciate your kind words about our easy self-checkout process and the nearby supermarket. Knowing that these small conveniences added to your overall satisfaction truly makes us happy.Thank you once again for your thoughtful feedback. We hope to have the pleasure of welcoming you back to Yokohama in the near future!Best regards,Richmond Hotel Yokohama Ekimae