酒店回复: Dear Guest, Thank you for taking the time to let us know about your experience while staying with us.We are pleased to know that our services and facilities were to your satisfaction and delighted to know that your stay was extremely satisfying and that your experience at Il Caffè stood out, especially during breakfast.Your kind words about Harry’s warm, attentive service and the quality of the food are truly appreciated and will be shared with the team, as they perfectly reflect the level of care we strive to offer every day. It is feedback from esteemed guests like yourself, which motivates the entire team at Bvlgari Resort Dubai to strive toward excellence.I hope that I will be able to remain in touch with you for your next stay at Bvlgari Resort Dubai and we will ensure your experience will be memorable.Sincerely,Ariadna AlemanQuality Coordinator and Brand TrainingsBvlgari Resort Dubai
酒店回复: Dear Linda1010, Thank you for taking the time to let us know about your experience while staying with us.We are pleased to know that our services and facilities were to your satisfaction and delighted to know that you enjoyed the beautiful sunrise views, as well as the attention to detail throughout our facilities. It is wonderful to hear that our dining venues, offering both Italian and Japanese cuisine alongside à la carte selections, contributed positively to your stay. It is feedback from esteemed guests like yourself, which motivates the entire team at Bvlgari Resort Dubai to strive toward excellence.I hope that I will be able to remain in touch with you for your next stay at Bvlgari Resort Dubai and we will ensure your experience will be memorable.Sincerely,Ariadna AlemanQuality Coordinator and Brand TrainingsBvlgari Resort Dubai
酒店回复: Dear Fengjianaaa, Thank you for taking the time to let us know about your experience while staying with us.We are pleased to know that our services and facilities were to your satisfaction and delighted to hear that you enjoyed the serene surroundings and that our colleague Siqi provided such enthusiastic support to make your stay easier and more comfortable. It is feedback from esteemed guests like yourself, which motivates the entire team at Bvlgari Resort Dubai to strive toward excellence.I hope that I will be able to remain in touch with you for your next stay at Bvlgari Resort Dubai and we will ensure your experience will be memorable.Sincerely,Amber Dana OcakDirector of Quality and Brand TrainingsBvlgari Resort Dubai
酒店回复: Dear 77boby, Thank you for taking the time to let us know about your experience while staying with us.We are pleased to know that our services and facilities were to your satisfaction and delighted to hear that you felt at home from the moment you arrived and that our afternoon tea, breakfast and thoughtful amenities made your experience truly special. Your recognition of Siqi's attentive service means a great deal to us, and we will be sure to share your compliments with the entire team. It is feedback from esteemed guests like yourself, which motivates the entire team at Bvlgari Resort Dubai to strive toward excellence.I hope that I will be able to remain in touch with you for your next stay at Bvlgari Resort Dubai and we will ensure your experience will be memorable.Sincerely,Amber Dana OcakDirector of Quality and Brand TrainingsBvlgari Resort Dubai
酒店回复: Dear Guest User, Thank you for taking the time to let us know about your experience while staying with us.We are delighted to know that your honeymoon at Bvlgari Resort Dubai was filled with memorable moments, from the amenities and breakfast to the warm hospitality from our team.We also appreciate your feedback regarding the transportation service. Please rest assured your comment has been shared with the relevant team for future improvements.We hope to welcome you back for another special occasion in the near future.Sincerely,Amber Dana OcakDirector of Quality and Brand TrainingsBvlgari Resort Dubai
酒店回复: Dear Mr. Li, Thank you for taking the time to share your feedback with us. We deeply regret to hear that your recent stay did not meet your expectations and fell short of the standards we strive to uphold.Please accept our sincere apologies for the inconvenience you experienced, from the water issue in the bathroom to the inconsistent information provided by our team. We also regret the confusion regarding the room arrangements, breakfast timings and pool amenities. These are not reflective of the service excellence we aim to deliver, and we are actively reviewing your comments with the concerned departments to ensure these matters are addressed.Your observations are truly valuable and help us improve our operations. We hope to have the opportunity to welcome you back and restore your confidence in the Bvlgari experience.Sincerely,Amber Dana OcakDirector of Quality and Brand TrainingsBvlgari Resort Dubai
3人觉得有用
5.0分
高级两大床房
家庭亲子
服务:从服务生打开车门开始就恰到好处的服务,每位服务人员都会主动提供帮助。有中文管家。
环境:自有沙滩,室内室外都有泳池,也有小朋友玩耍的浅水。
非常满意,下次还来。
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酒店回复: Dear Guest User, Thank you for taking the time to let us know about your experience while staying with us.We are pleased to know that our services and facilities were to your satisfaction and delighted to hear that you enjoyed the impeccable service from the moment of your arrival, and that our team's proactive assistance and language support made your stay more comfortable. It is wonderful to hear that you appreciated our facilities, from the private beach to the pools and our Little Gems Club. It is feedback from esteemed guests like yourself, which motivates the entire team at Bvlgari Resort Dubai to strive toward excellence.I hope that I will be able to remain in touch with you for your next stay at Bvlgari Resort Dubai and we will ensure your experience will be memorable.Sincerely,Amber Dana OcakDirector of Quality and Brand TrainingsBvlgari Resort Dubai
酒店回复: Dear Guest User, Thank you for taking the time to let us know about your experience while staying with us and for choosing Bvlgari to celebrate your husband's birthday.We are pleased to know that our services and facilities were to your satisfaction and delighted to hear that you enjoyed the service, ocean-view rooms, in-room breakfast and the relaxing atmosphere at the beach. It is feedback from esteemed guests like yourself, which motivates the entire team at Bvlgari Resort Dubai to strive toward excellence.Nevertheless, we sincerely apologize for falling short of meeting your expectations regarding the check-in process and will review it with our team as we continue to enhance the guest arrival experience.I hope that I will be able to remain in touch with you for your next stay at Bvlgari Resort Dubai and we will ensure your experience will be memorable.Sincerely,Amber Dana OcakDirector of Quality and Brand TrainingsBvlgari Resort Dubai
5.0分
尊贵大床房
情侣出游
原文
翻译由AI提供
很棒的酒店,设施、房间、服务、早餐,一切都很好!额外的生日祝福是一个贴心的举动。下次还会再来。
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酒店回复: 尊敬的 BMA91:
感谢您抽出时间告诉我们您的入住体验。
我们很高兴得知我们的服务和设施让您满意,也很高兴您喜欢度假村、设施、服务和早餐,并且生日祝福为您的入住体验增添了特别的个性化色彩。像您一样尊贵宾客的反馈激励着迪拜宝格丽度假村的全体团队不断追求卓越。
我们很高兴与您一起庆祝这一时刻,并期待很快再次欢迎您光临迪拜宝格丽度假村,享受另一段难忘的体验。
此致,
Amber Dana Ocak
质量与品牌培训总监
迪拜宝格丽度假村
酒店回复: Dear Guest User, Thank you so much for your kind words and for sharing your experience with us.We are pleased to know that our services and facilities were to your satisfaction and delighted to know that you appreciated every detail, from the welcome coffee to the in-room cake, and that our team’s enthusiasm made a lasting impression. It is feedback from esteemed guests like yourself, which motivates the entire team at Bvlgari Resort Dubai to strive toward excellence.It would be a true pleasure to welcome you back on your next visit to Dubai!Sincerely,Amber Dana OcakDirector of Quality and Brand TrainingsBvlgari Resort Dubai
入住体验非常满意!酒店il caffe的餐点都很棒。服务生Herry特别热心,笑容灿烂,服务周到细致,主动为我们添咖啡、介绍餐点,让人感觉宾至如归。因为他的服务,早餐时光变得格外愉快。强烈推荐!
酒店远远望去能看到哈利法塔,每天看日出🌅景色很美,宝格丽的设施就不用说了,每一处细节都很到位,酒店自己的餐厅日料和意大利餐,也有零点的 🍕和意面做的都很好。
总体来说迪拜的宝格丽是非常不错的,周围很安静,适合度假,前台“siqi”非常热情,因为我们不懂英文siqi很热情的帮我们订餐,如果以后还来迪拜的话肯定首选宝格丽酒店!
感谢宝格丽度假村酒店各位工作人员,特别感谢“siqi”中文管家的服务很贴心😘 特别感谢,入住酒店那一刻让我体验到了宾至如归,到了安排下午茶让我缓解疲劳,有需要马上服务到位,辛苦了。
这次旅途很满意,酒店的早餐入店就会有很好吃,到泳池还有喷雾椰汁矿泉水赠送,到店房间会有编制包,离店也很贴心送了很多🎁,满满的爱。下次旅途再会,始终优先选择的一家酒店。
宝格丽绝对是蜜月旅行不会出错的选择 沙滩包、庆祝蛋糕、marvis牙膏、行李牌都送了 去海边泳池也送了依云喷雾和免费椰子 早餐品类丰富味道不错 房间很大很干净 设备完善 每一位工作人员都超级热情 (但是酒店前台帮忙叫的出租车最差也是商务车型 会稍微贵一些
个人感觉第一次入住宝格丽没有感受很好
第一 浴室洗澡一半没热水了,后来叫了工作人员来维修,但是没有任何一个工作人员表示一下歉意或者问候一下,房间很冷没有热水,导致感冒,体验不好
第二 我们定了两间房,一间晚上给开夜床,一间不给开,这是几个意思呢
第三 有关早餐厅用餐时间,三个工作人员说出来三个时间,一个说下午2点,一个说中午11/12点,一个说10点30,这个是不是要统一培训一下,对外保持说法统一
第四 这墙上画都松动了,不去维修吗?
第五 室外泳池16点会提供免费椰子喝,但是没有工作人员会主动告知或者问候是否需要,需要自己提前攻略主动要,如果不知道呢?那就错过别喝了
这宝格丽算顶级大品牌酒店吧,这些服务太粗糙了,配不上酒店品牌的定义
服务:从服务生打开车门开始就恰到好处的服务,每位服务人员都会主动提供帮助。有中文管家。
环境:自有沙滩,室内室外都有泳池,也有小朋友玩耍的浅水。
非常满意,下次还来。
这次老公过生日,特地选的宝格丽。办理入住时间会久一点,大概半个来小时,等待期间会准备饮料。基础房型就可以看海景,点外卖都有人送到房门口,服务完全跟得上。还可以在房间内享受早餐。下午可以去户外海滩躺一趟。
很棒的酒店,设施、房间、服务、早餐,一切都很好!额外的生日祝福是一个贴心的举动。下次还会再来。
酒店每个细节都做的非常到位,大厅迎宾咖啡和房间的蛋糕很棒,酒店的每一位员工都非常非常的热情,有机会再来迪拜的话每天都会选择入住该酒店。谢谢!