Check in was rough…when we went to our room there was someone else’s luggage already in it!
The front desk employee was very apologetic and did get us moved to a different room!
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the mix-up with your room and the inconvenience it caused during your check-in. This is certainly not the standard of service we aim to provide.We’re glad to hear that our front desk team was able to promptly assist you and move you to a different room. Your understanding and patience mean a lot to us.We hope to have the opportunity to welcome you back in the future and provide you with the flawless stay you deserve.
3.0分
其他
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Booked 2 queens - was given one queen and a couch. Finally convinced management that it would not work for 4 adults. After much discussion- from
Which they kept blaming my “third party” booking - we were given two queens.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your room assignment upon arrival. We understand how frustrating it must have been, especially when traveling with a group of four adults.While third-party booking systems can sometimes lead to miscommunications, it is always our responsibility to make things right, and we’re glad we were ultimately able to accommodate your original request. That said, we regret the time and effort it took to resolve the issue and will be using your feedback to improve both our internal processes and how we handle these situations in the future.We truly value your business and hope to have the opportunity to provide a smoother, more comfortable stay next time.
5.0分
家庭亲子
Everyone we encountered was so hospitable and welcoming. The room was large, clean and the bed was so comfortable!
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酒店回复: Thank you so much for your kind words. We hope to see you again soon!
5.0分
家庭亲子
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Our room was nice and clean. The furniture and decor were more modern/updated than at other hotels (If that matters. Not too important to us). The front desk staff was friendly both at check in and out, as well as accommodating when we requested an infant bed and extra bedding later in the evening. Family members enjoyed the pool and especially the relaxing firepit outside. The only odd feature to our room was the sliding door to the bathroom. It either closed the closet or slid to close the "bathroom door." However, it didn't latch, so it was easily moved by someone while someone else was needing/wanting it closed (uhm, toddlers, lol). We left too early for breakfast, but the area was visible and appeared very clean.
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酒店回复: Thank you for taking the time to share such a thoughtful review of your stay with us. We’re delighted to hear that you found your room comfortable and appreciated the modern décor, as well as the friendly and accommodating service from our front desk team.It’s wonderful to know your family enjoyed the pool and the relaxing firepit area—those are definitely some of our favorite spots too! We also appreciate your honest feedback regarding the sliding bathroom door; your comments help us identify areas where we can improve guest comfort.We hope to welcome you and your family back soon for another enjoyable stay, and perhaps next time you’ll have a chance to experience our breakfast offerings!
5.0分
家庭亲子
It was close to our relatives. Also great options for dining and entertainment. Great breakfast buffet.
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酒店回复: Thank you for your kind review! We're so glad to hear that our location was convenient for visiting your relatives and that you enjoyed the nearby dining and entertainment options. It’s great to know you loved our breakfast buffet too! We hope to welcome you back again soon.
5.0分
家庭亲子
Have stayed here a couple of times and it’s always the same. It’s consistently pleasant.
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酒店回复: Hi, Kirby. Thanks for taking the time to share your positive experience. We appreciate it!
5.0分
情侣出游
Very nice property. Staff was friendly and breakfast was very good.
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酒店回复: Thank you so much for your review! We are truly glad that you enjoyed your stay with us. We hope to see you again soon!
5.0分
家庭亲子
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I have stayed here a handful of times the last 2 or 3 years and each time it is clean, friendly staff and very close to tons of shopping, restaurants and amenities.
The last 3 or so times ive stayed (several months apart) ive had the same long haired gentleman check me in and the same very kind middle aged attendant at breakfast. The fact that this place has consistent staff that are always exceptionally kind and courteous really takes the cake for me and brings me back.
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酒店回复: Hi, Meghan. Thanks for taking the time to share your positive experience. We appreciate it!
3.0分
其他
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Not so great: 4 AM Thursday LOUD dumpster service right outside my bedroom window.
No advance notice of mandatory $10/night incidentals deposit, at check in.
推荐 很干净
Check in was rough…when we went to our room there was someone else’s luggage already in it!
The front desk employee was very apologetic and did get us moved to a different room!
Booked 2 queens - was given one queen and a couch. Finally convinced management that it would not work for 4 adults. After much discussion- from
Which they kept blaming my “third party” booking - we were given two queens.
Everyone we encountered was so hospitable and welcoming. The room was large, clean and the bed was so comfortable!
Our room was nice and clean. The furniture and decor were more modern/updated than at other hotels (If that matters. Not too important to us). The front desk staff was friendly both at check in and out, as well as accommodating when we requested an infant bed and extra bedding later in the evening. Family members enjoyed the pool and especially the relaxing firepit outside. The only odd feature to our room was the sliding door to the bathroom. It either closed the closet or slid to close the "bathroom door." However, it didn't latch, so it was easily moved by someone while someone else was needing/wanting it closed (uhm, toddlers, lol). We left too early for breakfast, but the area was visible and appeared very clean.
It was close to our relatives. Also great options for dining and entertainment. Great breakfast buffet.
Have stayed here a couple of times and it’s always the same. It’s consistently pleasant.
Very nice property. Staff was friendly and breakfast was very good.
I have stayed here a handful of times the last 2 or 3 years and each time it is clean, friendly staff and very close to tons of shopping, restaurants and amenities.
The last 3 or so times ive stayed (several months apart) ive had the same long haired gentleman check me in and the same very kind middle aged attendant at breakfast. The fact that this place has consistent staff that are always exceptionally kind and courteous really takes the cake for me and brings me back.
Not so great: 4 AM Thursday LOUD dumpster service right outside my bedroom window.
No advance notice of mandatory $10/night incidentals deposit, at check in.
No decaf coffee available in lobby in evenings.