The staff went above and beyond and were extremely helpful. The facilities were clean and beautiful and the breakfast and dinner were delicious!
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酒店回复: Thank you for your response. We'll pass these comments to our staff.
2.0分
家庭亲子
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We had to be moved rooms because the room we were put in the sheets and inside the pillowcase were dirty. Looked to be dead bugs. Floor also had dead bugs in the corner. Had burnt out lightbulbs in lamps very dark in room. Does have an excellent breakfast.
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酒店回复: Thank you for taking the time to give us feedback on your stay. We strive to provide the best service for our guests. We want to improve on our guest experience based on this feedback. We are happy to hear you enjoyed breakfast and we hope you stay with us again soon.
2.0分
其他
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We love the embassy suites! I only rated our visit low this time for one reason. There was a STRONG sewage smell coming from the vents overnight. It woke our family up multiple times.
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酒店回复: We thank you for taking the time to review your stay with us at The Embassy Suites. We apologize for the inconvenience you had during the night. We will be taking this feedback to help improve our future guest's stays. We hope to see you again soon.
5.0分
家庭亲子
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Our son was married over the weekend and we chose to stay as a large group at this property. The lobby and bar area was a wonderful place for all of us to gather and spend time together before and after the ceremony. In addition, the restaurant was so nice and was another area where our large group could gather and to eat together. The hotel staff members were kind and professional. The fun time at the hotel added additional memories to our special weekend.
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酒店回复: Thank you for your response. We appreciate your taking time to comment on how we can improve. .
4.0分
商务出差
Great beds; had a wonderful night sleep. Took a minute for the hot water, but overall a great place to stay.
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酒店回复: We are happy to hear that you were able to relax and enjoy your stay. We do apologize that it took some time for our hot water to reach your room. We love to hear guest feedback so we can improve by the time you book your next stay with us. We hope to see you soon!
5.0分
其他
We loved the accommodations and the breakfast. Our favorite place to stay in Noblesville.
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酒店回复: We love to hear that you were able to enjoy you stay with us. We hope to see you again soon!
3.0分
其他
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The property was clean, parking etc OK. But Twom Big disappointing issue. Went to attend a wedding and many wedding guests stayed. 1) The Room locker box did not work so I had to carry expensive jwelery in my pockets, and car. 2) NO Ironing board in room told front desk told me to check must be there, checked all around NOT there, called Front desk, they sent a terrible bad board won;t open easily so turned down to see and open and slipped hit my front head in between glasses, luckily did not break my glass but hurt forehead and I rub down for a while and OK. when I managed to set up the top surface was terrible rough dirty NOT soft to iron suites, shirts, wife dress etc for wedding. Very dis-appointing. I gave feedback to there website and told I'll contact ******* since I booked thru ******* that it was very highly priced and terrible service so as a customer requesting partial refund of the total cost. Please review with them and expecting partial refund as ******* member. Thank You.
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酒店回复: Thank you for taking the time to review your experience with us here at the Embassy Suites. We pride ourselves on providing exceptional service, a seamless check-in experience, and a relaxing stay for every guest and group that visits our hotel. Thank you for bringing this to our attention and giving our team the opportunity to address these concerns. Thank you for choosing the Embassy Suites for your stay.
3.0分
家庭亲子
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Room wasn’t ready when we arrived. Seemed that several other guests were waiting in the lobby as well. Also only one staff member at the desk for check in so the wait to check in or check on room status was less than ideal.
Our room was clean, but when we showered the shampoo and conditioner bottles were empty.
Beds were very comfy, thermostat and shower were easy to use/adjust.
Very thin walls, so if your neighbors are noisy like ours were you’ll hear how much *fun* they’re having.
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酒店回复: Thank you for taking the time to review our hotel. We want to ensure our guests have everything they need during their stay. We are always looking for ways to improve based off our customer feedback. We are happy that you were able to relax, and we hope to welcome back soon!
4.0分
其他
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Worth it
This hotel was really great! The only reason we didn’t give it a complete five star is that the windows had a handprint and some smudges on it. Otherwise great stay and a great option for those hitting up a concert.
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酒店回复: Thank you for taking the time to write us a review. We are always looking for ways to improve and take guest feedback seriously. Thank you for letting us know about the smudges, we will be looking into that. Thank you for choosing us for your stay and we hope to welcome you back soon!
5.0分
情侣出游
The lady at check in started a pleasant stay by being nice and professional. Room was nice and breakfast was good
!
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酒店回复: Dear Ronald,Thank you for taking the time to share your experience! We’re delighted to hear that your stay got off to a great start with our friendly and professional check-in team. It’s wonderful to know you enjoyed your room and breakfast as well. We look forward to welcoming you back to Embassy Suites Noblesville for another pleasant stay.Sincerely,Embassy Suites Noblesville Team
The staff went above and beyond and were extremely helpful. The facilities were clean and beautiful and the breakfast and dinner were delicious!
We had to be moved rooms because the room we were put in the sheets and inside the pillowcase were dirty. Looked to be dead bugs. Floor also had dead bugs in the corner. Had burnt out lightbulbs in lamps very dark in room. Does have an excellent breakfast.
We love the embassy suites! I only rated our visit low this time for one reason. There was a STRONG sewage smell coming from the vents overnight. It woke our family up multiple times.
Our son was married over the weekend and we chose to stay as a large group at this property. The lobby and bar area was a wonderful place for all of us to gather and spend time together before and after the ceremony. In addition, the restaurant was so nice and was another area where our large group could gather and to eat together. The hotel staff members were kind and professional. The fun time at the hotel added additional memories to our special weekend.
Great beds; had a wonderful night sleep. Took a minute for the hot water, but overall a great place to stay.
We loved the accommodations and the breakfast. Our favorite place to stay in Noblesville.
The property was clean, parking etc OK. But Twom Big disappointing issue. Went to attend a wedding and many wedding guests stayed. 1) The Room locker box did not work so I had to carry expensive jwelery in my pockets, and car. 2) NO Ironing board in room told front desk told me to check must be there, checked all around NOT there, called Front desk, they sent a terrible bad board won;t open easily so turned down to see and open and slipped hit my front head in between glasses, luckily did not break my glass but hurt forehead and I rub down for a while and OK. when I managed to set up the top surface was terrible rough dirty NOT soft to iron suites, shirts, wife dress etc for wedding. Very dis-appointing. I gave feedback to there website and told I'll contact ******* since I booked thru ******* that it was very highly priced and terrible service so as a customer requesting partial refund of the total cost. Please review with them and expecting partial refund as ******* member. Thank You.
Room wasn’t ready when we arrived. Seemed that several other guests were waiting in the lobby as well. Also only one staff member at the desk for check in so the wait to check in or check on room status was less than ideal.
Our room was clean, but when we showered the shampoo and conditioner bottles were empty.
Beds were very comfy, thermostat and shower were easy to use/adjust.
Very thin walls, so if your neighbors are noisy like ours were you’ll hear how much *fun* they’re having.
Worth it
This hotel was really great! The only reason we didn’t give it a complete five star is that the windows had a handprint and some smudges on it. Otherwise great stay and a great option for those hitting up a concert.
The lady at check in started a pleasant stay by being nice and professional. Room was nice and breakfast was good
!